IFS Cloud Field Service Management focuses on assisting customers in adapting and responding faster to new market trends, utilizing resources more efficiently, and maintaining a competitive position in the market. IFS Cloud Field Service Management also focuses on offering solutions that are user-friendly, designed simply, and flexible enough to help customers carry out their business processes without hassles. The company has also repeatedly launched updated versions of its cloud-based field services and solutions to offer customers enhanced product features. For instance, in April 2017, IFS launched a new version of IFS Cloud Field Service Management with complete connectivity to field workers using embedded integration with IFS IoT Business Connector. The various benefits of this new version include enhanced functionality, intelligent field service, and advanced management. Additionally, IFS Cloud Field Service Management focuses on consistently expanding its service offerings through innovative technologies. The company focuses on the continuous enhancement of its services portfolio as per to the latest market requirements.
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USP : IFS Cloud Field Service Management offers robust cloud FSM solutions that help technicians improve the productivity, service response time, first-time fix rates, asset uptime, and reduce the travel and overtime costs. IFS Cloud Field Service Management regularly introduces innovative upgradations and offers solutions that cover the complete end-to-end service lifecycle. It also offers professional services such as support, implementation, and training.
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| Breadth and Depth of Product Offerings | 4.65 | 4.15 | 4.25 |
| Product Features and Functionality | 4.00 | 3.85 | 3.55 |
| Focus on Product Innovation | 4.45 | 4.40 | 4.45 |
| Product Differentiation and Impact on Customer Value | 5.00 | 5.00 | 4.40 |
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