ORACLE Cloud Field Service Management

Oracle has 3 main business segments: cloud and on-premises software, hardware, and services. ORACLE Cloud Field Service Management’s application technologies are marketed and delivered through Oracle Cloud SaaS. Oracle SaaS offerings include HCM, ERP, Customer Experience (CX), and SCM. The ORACLE Cloud Field Service Management, which is a part of CX cloud, is designed to manage field services faster, easy, and more accurate. The company offers innovative services, aligns business activities, and provides new product features through acquisitions and partnerships. For instance, in April 2016, Oracle launched the Oracle Field Service Cloud to empower its clients with a comprehensive set of field service capabilities, which include expanded field resource manager, automated urgent work assignment, and integration with Oracle’s E-Business Suite.

USP : ORACLE Cloud Field Service Management is one of the leading vendors in the cloud FSM market. The company’s solutions are instrumental in mapping enterprises’ requirements for the implementation of business strategies. Oracle delivers SaaS, PaaS, and IaaS offerings through the Oracle Cloud platform, which helps customers access various features and functionalities via a broad spectrum of devices.

BUYERS
VENDORS
EXPERTS
3.5
ANALYSTS
 

ORACLE CORPORATION detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.35
4.65
4.15
Product Features and Functionality
3.20
4.00
3.85
Focus on Product Innovation
3.75
4.45
4.40
Product Differentiation and Impact on Customer Value
2.40
5.00
5.00
LEAST IMPORTANT LESS IMPORTANT
STRENGTHS
  • Product Maturity / Consulting Services
    Business Process Analysis
  • Product Maturity / Optimization Service
    Configuartion Review
  • Product Maturity / Implementation Service
    Integration Services
  • Product Maturity / Implementation Service
    Readiness Services
  • Product Maturity / Consulting Services
    Strategy Design
  • Product Maturity / Optimization Service
    Upgrade Service
  • Product Maturity / Services
    Integration and Migration
  • Product Maturity / Services
    Training, Education and Support
  • Product Maturity / Delivery Models
    Hybrid Cloud Service
  • Product Maturity / Delivery Models
    Private Cloud Service
  • Product Maturity / Delivery Models
    Public Cloud Service
  • Product Maturity / Support Services
    Classroom
  • Product Maturity / Support Services
    Datasheets, Whitepapers, and Infographics
  • Product Maturity / Support Services
    Demos
  • Product Maturity / Support Services
    Online
  • Product Maturity / Support Services
    Pre-recoreded Videos or Audios
  • Product Maturity
    Focus on Product Innovation
  • Product Maturity / Unique Differenciating Factors
    Idle Time Monitoring
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / Solutions Offered
    Mobile Field Service Management
WEAKNESSES
  • Product Maturity / Implementation Service
    Data Migration
  • Product Maturity / Optimization Service
    Governance
  • Product Maturity / Consulting Services
    Roadmap Creation
  • Product Maturity / Services
    Consulting
  • Product Maturity / Support Services
    24*7 Technical Support
  • Product Maturity / Support Services
    Other cloud training and support offered
  • Product Maturity / Unique Differenciating Factors
    Life Cycle Monitoring
  • Product Maturity / Unique Differenciating Factors
    Other Unique features
  • Product Maturity / Unique Differenciating Factors
    Process Management
  • Product Maturity / Unique Differenciating Factors
    Route optimization
  • Product Maturity / Solutions Offered
    If any other, kindly specify
  • Product Maturity / Solutions Offered
    Inventory Management
  • Product Maturity / Solutions Offered
    Others (Billing and Invoicing and tracking and performance management)
  • Product Maturity / Product Differentiation and Impact on Cus...
    Customer Redressal Mechanism/Program
  • Product Maturity / Focus on Product Innovation
    New Services Launched
  • Product Maturity / Product Differentiation and Impact on Cus...
    Product Differentiation
  • Product Maturity / Focus on Product Innovation
    R&D Spend
  • Product Maturity / Breadth and Depth of Product Offerings
    Service packages/subscription
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Differentiation and Impact on Customer Value
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TOP FEATURES
  • Product Features and Functionality
    Support Services
  • Product Features and Functionality
    Optimization Service
  • Product Features and Functionality
    Consulting Services
  • Product Features and Functionality
    Implementation Service
  • Solutions Offered
    Mobile Field Service Management
  • Support Services
    Pre-recoreded Videos or Audios
  • Optimization Service
    Configuartion Review
  • Support Services
    Datasheets, Whitepapers, and Infographics
  • Solutions Offered
    Warranty Management
  • Delivery Models
    Private Cloud Service

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ORACLE CORPORATION Presence in Cloud Field Service Management

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