360 Score: 3.53
For Vendors
Oracle Field Service Cloud
  • California, USA
  • 1977
  • $10BN to $50BN

Oracle Field Service Cloud Pricing & Demo

Oracle Field Service Cloud Overview

Oracle has 3 main business segments: cloud and on-premises software, hardware, and services. ORACLE Cloud Field Service Management’s application technologies are marketed and delivered through Oracle Cloud SaaS. Oracle SaaS offerings include HCM, ERP, Customer Experience (CX), and SCM. The ORACLE Cloud Field Service Management, which is a part of CX cloud, is designed to manage field services faster, easy, and more accurate. The company offers innovative services, aligns business activities, and provides new product features through acquisitions and partnerships. For instance, in April 2016, Oracle launched the Oracle Field Service Cloud to empower its clients with a comprehensive set of field service capabilities, which include expanded field resource manager, automated urgent work assignment, and integration with Oracle’s E-Business Suite.

Oracle Field Service transforms the customer experience as well as the effectiveness and productivity of field service operations. Built on time-based, self-learning, and predictive technology, the solution automatically schedules and optimizes work based on unique requirements and maintains a real-time view of the field. Using Oracle’s proven AI and machine learning capabilities, the system can adapt on the fly. It helps empower the mobile workforce with web-based, iOS, and Android applications and keep your customers informed throughout the entire service lifecycle.

Features:

Routing: The system uses machine learning and AI to get the right person to the right place at the right time. Optimize scheduling with the fastest, most efficient automation engine available.
Management: Manage field operations centrally with a real-time view of the field. Improve visibility, on-time arrival, and efficiency.
Flexibility and Portability: Empower field employees with everything they need to succeed at their fingertips. Choose from a browser-based mobile, iOS, or Android app.
Connectivity: Contextually connect field employees for instant peer-to-peer communication, knowledge sharing, and work independently.
Smart Location: Monitor the real-time location and compliance of all field resources.

Oracle Field Service Pricing:

Detailed pricing for this company has not been disclosed, but it is in line with leading competitors in the market. Most software companies and vendors require you to contact them with details so they can offer competitive personalized pricing based on your needs. For the best pricing plans, contact the vendor.

Oracle Field Service Demo:

The company offers online resources in the form of quick guides that helps users to understand the various features and how they work.

Oracle Field Service Cloud USP

ORACLE Cloud Field Service Management is one of the leading vendors in the cloud FSM market. The company’s solutions are instrumental in mapping enterprises’ requirements for the implementation of business strategies. Oracle delivers SaaS, PaaS, and IaaS offerings through the Oracle Cloud platform, which helps customers access various features and functionalities via a broad spectrum of devices.

Popular Comparisons

Evaluated against 181 key buying criteria
Strengths
  • Business Process Analysis
  • Configuartion Review
  • Integration Services
  • Readiness Services
  • Strategy Design
  • Upgrade Service
  • Integration and Migration
  • Training, Education and Support
  • Hybrid Cloud Service
  • Private Cloud Service
  • Public Cloud Service
  • Classroom
  • Datasheets, Whitepapers, and Infographics
  • Demos
  • Online
  • Pre-recoreded Videos or Audios
  • Focus on Product Innovation
  • Idle Time Monitoring
  • Product Features and Functionality
  • Mobile Field Service Management
Weaknesses
  • Data Migration
  • Governance
  • Roadmap Creation
  • Consulting
  • 24*7 Technical Support
  • Other cloud training and support offered
  • Life Cycle Monitoring
  • Other Unique features
  • Process Management
  • Route optimization
  • If any other, kindly specify
  • Inventory Management
  • Others (Billing and Invoicing and tracking and performance management)
  • Customer Redressal Mechanism/Program
  • New Services Launched
  • Product Differentiation
  • R&D Spend
  • Service packages/subscription
  • Breadth and Depth of Product Offerings
  • Product Differentiation and Impact on Customer Value
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Oracle Field Service Cloud Presence in Cloud Field Service Management
Oracle has extended its product offerings and intellectual property through acquisition of businesses and technologies. In 2017, the company invested 16% of its revenue in R&D to enhance its existing portfolio of products and offerings, and to develop new technologies and services. Oracle caters to a diverse set of industry verticals, such as aerospace and defense, automotive, FSM and construction, financial services, healthcare, industrial manufacturing, oil and gas, public sector, travel and transportation, and utilities. The company has a strong market in more than 147 countries with a regional presence in the Americas, EMEA, and APJ. Oracle focuses on both organic as well inorganic growth strategies. The company firmly adheres to the business strategy of maintaining strong relationships with its partners by forming strategic alliances and entering into partnerships. In July 2016, Oracle announced its partnership with Eyeota to strengthen its customer experience. As per the partnership, Eyeota data would be integrated into the Oracle Data Management platform through the Oracle Data Cloud. With this new integration, customers would be able to increase the speed to market by selecting, purchasing, and managing Eyeota data from within the Oracle platform.

Top Oracle Field Service Cloud Features

#1 Product Features and Functionality / Support Services
#2 Product Features and Functionality / Optimization Service
#3 Product Features and Functionality / Implementation Service
#4 Product Features and Functionality / Consulting Services
#5 Solutions Offered / Service Project Management