Oracle has 3 main business segments: cloud and on-premises software, hardware, and services. ORACLE Cloud Field Service Management’s application technologies are marketed and delivered through Oracle Cloud SaaS. Oracle SaaS offerings include HCM, ERP, Customer Experience (CX), and SCM. The ORACLE Cloud Field Service Management, which is a part of CX cloud, is designed to manage field services faster, easy, and more accurate. The company offers innovative services, aligns business activities, and provides new product features through acquisitions and partnerships. For instance, in April 2016, Oracle launched the Oracle Field Service Cloud to empower its clients with a comprehensive set of field service capabilities, which include expanded field resource manager, automated urgent work assignment, and integration with Oracle’s E-Business Suite.
Oracle Field Service transforms the customer experience as well as the effectiveness and productivity of field service operations. Built on time-based, self-learning, and predictive technology, the solution automatically schedules and optimizes work based on unique requirements and maintains a real-time view of the field. Using Oracle’s proven AI and machine learning capabilities, the system can adapt on the fly. It helps empower the mobile workforce with web-based, iOS, and Android applications and keep your customers informed throughout the entire service lifecycle.
Routing: The system uses machine learning and AI to get the right person to the right place at the right time. Optimize scheduling with the fastest, most efficient automation engine available.
Management: Manage field operations centrally with a real-time view of the field. Improve visibility, on-time arrival, and efficiency.
Flexibility and Portability: Empower field employees with everything they need to succeed at their fingertips. Choose from a browser-based mobile, iOS, or Android app.
Connectivity: Contextually connect field employees for instant peer-to-peer communication, knowledge sharing, and work independently.
Smart Location: Monitor the real-time location and compliance of all field resources.
Oracle Field Service Pricing:
Detailed pricing for this company has not been disclosed, but it is in line with leading competitors in the market. Most software companies and vendors require you to contact them with details so they can offer competitive personalized pricing based on your needs. For the best pricing plans, contact the vendor.
Oracle Field Service Demo:
The company offers online resources in the form of quick guides that helps users to understand the various features and how they work.