Salesforce Field Service Reviews & Product Details
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Summary
The company’s service offerings can be deployed, configured, and integrated with other enterprise applications. Salesforce’s cloud service offerings include Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Community Cloud, IoT Cloud, Analytics Cloud, Salesforce Quip, and Salesforce Platform. Moreover, the company’s cloud professional services, such as consulting, deployment, training, user-centric design, and integration, help customers achieve efficient business results. Ease of integration, configuration with rapid deployment, and lower TCO are the key advantages of using Salesforce solutions. The company intends to enhance its existing products with new features and functionalities through product development, acquisitions, and partnerships. For instance, in March 2016, Salesforce entered the FSM market with Field Service Lightning, a new solution for customer service engagement. Similarly, in May 2016, Salesforce launched a new feature named Service Cloud Lightning Snap-ins in its Service Cloud product line. Snap-ins enables companies to embed customer service channels into customers’ mobile and web experiences to engage end-customers on every site. This results in faster, smarter, and more personalized customer support.
Salesforce Field Service Features:
- Improve first-visit resolution with Field Service Lightning
- Boost employee productivity in the field
- Automate appointment scheduling
- Manage agents, dispatchers, and mobile workers
- Get real-time visibility into all operations
- Optimize mobile workforce allocation
- Keep customers updated at every step
Salesforce Field Service Pricing:
It starts at $25 per month per user, billed annually.
Salesforce Field Service Demo:
Users can schedule a personalized demo with the company. Experts from the company will guide users on delivering a great customer experience, improve day-to-day operations and optimize business operations.
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Salesforce Field Service Presence in
Cloud Field Service Management
Salesforce Field Service has a strong presence in Europe, MEA, US, and APAC. The company offers diversified cloud solutions to businesses of all size across every vertical worldwide. The company is investing in the early-to-late stage technology to fortify its strategy, and support and extend its CRM platform’s capabilities. In May 2017, Salesforce Field Service partnered with Dell Technologies to strengthen its cloud computing services and technologies. This strategic partnership would help Salesforce use Dell Boomi’s leading cloud-native connection platform to rapidly transfer large volumes of data between businesses. Furthermore, the key strategies of Salesforce include enhancing its existing service offerings and expanding into new horizontal markets. For instance, in March 2017, Salesforce partnered with IBM to offer intelligent decision making using AI. Connecting the IBM Watson with Salesforce Einstein would enable a new level of intelligent customer interaction across all business functions. As a part of its growth strategy, the company is also introducing innovative solutions both organically and through acquisitions. In July 2016, Salesforce Field Service acquired Demandware, a digital commerce leader, and rebranded the company as Commerce Cloud.
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Company Size :
Enterprise
SME
Startup
