The company’s service offerings can be deployed, configured, and integrated with other enterprise applications. Salesforce’s cloud service offerings include Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Community Cloud, IoT Cloud, Analytics Cloud, Salesforce Quip, and Salesforce Platform. Moreover, the company’s cloud professional services, such as consulting, deployment, training, user-centric design, and integration, help customers achieve efficient business results. Ease of integration, configuration with rapid deployment, and lower TCO are the key advantages of using Salesforce solutions. The company intends to enhance its existing products with new features and functionalities through product development, acquisitions, and partnerships. For instance, in March 2016, Salesforce entered the FSM market with Field Service Lightning, a new solution for customer service engagement. Similarly, in May 2016, Salesforce launched a new feature named Service Cloud Lightning Snap-ins in its Service Cloud product line. Snap-ins enables companies to embed customer service channels into customers’ mobile and web experiences to engage end-customers on every site. This results in faster, smarter, and more personalized customer support.
- Improve first-visit resolution with Field Service Lightning
- Boost employee productivity in the field
- Automate appointment scheduling
- Manage agents, dispatchers, and mobile workers
- Get real-time visibility into all operations
- Optimize mobile workforce allocation
- Keep customers updated at every step
Oracle Field Service Pricing:
It starts at $25 per month per user, billed annually.
Oracle Field Service Demo:
Users can schedule a personalized demo with the company. Experts from the company will guide users on delivering a great customer experience, improve day-to-day operations and optimize business operations.