The comprehensive field service capabilities offered by the company include installed base management, flexible mobile apps, resource scheduling, customer intelligence, ERP integration, and service management. The service offerings can be deployed, configured, and integrate with other enterprise applications. The major benefits of using SAP Hybris Service Cloud include personalized service interactions, instant knowledge, mobile services, and orchestration. The company focuses on enhancing the dimensions of its existing offering through new product developments, acquisitions, and partnerships. For instance, in March 2017, SAP Cloud Field Service Management announced the availability of the SAP Hybris Revenue Cloud solution in its customer engagement and commerce cloud suite. SAP Hybris Revenue Cloud includes omnichannel capabilities for order configuration, pricing, quoting, order orchestration, and subscription billing, all on the cloud.
USP : SAP Hybris Service Cloud offers innovative collaboration tools and knowledge bases to provide an omnichannel experience across the entire customer journey. SAP Cloud Field Service Management portfolio helps customers manage their field service engagements, from work order to service-level agreements and contracts.