SAP Cloud Field Service Management

The comprehensive field service capabilities offered by the company include installed base management, flexible mobile apps, resource scheduling, customer intelligence, ERP integration, and service management. The service offerings can be deployed, configured, and integrate with other enterprise applications. The major benefits of using SAP Hybris Service Cloud include personalized service interactions, instant knowledge, mobile services, and orchestration. The company focuses on enhancing the dimensions of its existing offering through new product developments, acquisitions, and partnerships. For instance, in March 2017, SAP Cloud Field Service Management announced the availability of the SAP Hybris Revenue Cloud solution in its customer engagement and commerce cloud suite. SAP Hybris Revenue Cloud includes omnichannel capabilities for order configuration, pricing, quoting, order orchestration, and subscription billing, all on the cloud.

USP : SAP Hybris Service Cloud offers innovative collaboration tools and knowledge bases to provide an omnichannel experience across the entire customer journey. SAP Cloud Field Service Management portfolio helps customers manage their field service engagements, from work order to service-level agreements and contracts.

BUYERS
VENDORS
EXPERTS
3.6
ANALYSTS
 

SAP SE detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.55
4.65
4.15
Product Features and Functionality
3.25
4.00
3.85
Focus on Product Innovation
4.45
4.45
4.40
Product Differentiation and Impact on Customer Value
4.65
5.00
5.00
LEAST IMPORTANT LESS IMPORTANT
STRENGTHS
  • Product Maturity / Product Differentiation and Impact on Cus...
    Customer Redressal Mechanism/Program
  • Product Maturity / Product Differentiation and Impact on Cus...
    Product Differentiation
  • Product Maturity / Consulting Services
    Business Process Analysis
  • Product Maturity / Optimization Service
    Configuartion Review
  • Product Maturity / Implementation Service
    Integration Services
  • Product Maturity / Implementation Service
    Readiness Services
  • Product Maturity / Consulting Services
    Strategy Design
  • Product Maturity / Optimization Service
    Upgrade Service
  • Product Maturity / Services
    Integration and Migration
  • Product Maturity / Services
    Training, Education and Support
  • Product Maturity / Delivery Models
    Hybrid Cloud Service
  • Product Maturity / Delivery Models
    Private Cloud Service
  • Product Maturity / Delivery Models
    Public Cloud Service
  • Product Maturity / Support Services
    Classroom
  • Product Maturity / Support Services
    Datasheets, Whitepapers, and Infographics
  • Product Maturity / Support Services
    Demos
  • Product Maturity / Support Services
    Online
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Focus on Product Innovation
  • Product Maturity / Unique Differenciating Factors
    Idle Time Monitoring
WEAKNESSES
  • Product Maturity / Implementation Service
    Data Migration
  • Product Maturity / Optimization Service
    Governance
  • Product Maturity / Consulting Services
    Roadmap Creation
  • Product Maturity / Services
    Consulting
  • Product Maturity / Support Services
    24*7 Technical Support
  • Product Maturity / Support Services
    Other cloud training and support offered
  • Product Maturity / Support Services
    Pre-recoreded Videos or Audios
  • Product Maturity / Unique Differenciating Factors
    Other Unique features
  • Product Maturity / Solutions Offered
    If any other, kindly specify
  • Product Maturity / Solutions Offered
    Inventory Management
  • Product Maturity / Solutions Offered
    Others (Billing and Invoicing and tracking and performance management)
  • Product Maturity / Breadth and Depth of Product Offerings
    Tailar-made/customized Services
  • Product Maturity / Focus on Product Innovation
    New Services Launched
  • Product Maturity / Focus on Product Innovation
    R&D Spend
  • Product Maturity / Breadth and Depth of Product Offerings
    Service packages/subscription
  • Product Maturity / Solutions Offered
    Mobile Field Service Management
  • Product Maturity / Solutions Offered
    Reporting and Analytics
  • Product Maturity / Solutions Offered
    Scheduling and Dispatch
  • Product Maturity / Solutions Offered
    Service Project Management
  • Product Maturity / Solutions Offered
    Warranty Management
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TOP FEATURES
  • Product Features and Functionality
    Support Services
  • Product Features and Functionality
    Implementation Service
  • Product Features and Functionality
    Consulting Services
  • Product Features and Functionality
    Optimization Service
  • Support Services
    Datasheets, Whitepapers, and Infographics
  • Product Differentiation and Impact on Customer Value
    Product Differentiation
  • Optimization Service
    Configuartion Review
  • Consulting Services
    Strategy Design
  • Delivery Models
    Public Cloud Service
  • Delivery Models
    Private Cloud Service

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SAP SE Presence in Cloud Field Service Management

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