SERVICEMAX Cloud Field Service Management

ServiceMax has maintained a competitive position in the cloud FSM market by constantly offering innovative solutions. For instance, in July 2017, ServiceMax announced the launch of new FSM platform capabilities, including condition-based maintenance and ranked appointment booking, to deliver an enhanced customer experience with reduced unplanned downtime and shorter response time. ServiceMax also offers robust cloud FSM services, such as workforce management consulting, assessment, and software services, thereby enabling customers to choose the right solution as per their business requirements.

USP : ServcieMax strongly focuses on adopting organic growth strategies to deliver new and updated features in its cloud FSM solutions. The company mainly focuses on offering cloud FSM solutions that help customers reduce costs, improve customer experience, and influence the technological landscape effectively.

BUYERS
VENDORS
EXPERTS
3.7
ANALYSTS
 

SERVICEMAX detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
4.45
4.65
4.15
Product Features and Functionality
3.40
4.00
3.85
Focus on Product Innovation
4.45
4.45
4.40
Product Differentiation and Impact on Customer Value
4.15
5.00
5.00
LEAST IMPORTANT LESS IMPORTANT
STRENGTHS
  • Product Maturity / Consulting Services
    Business Process Analysis
  • Product Maturity / Optimization Service
    Configuartion Review
  • Product Maturity / Implementation Service
    Integration Services
  • Product Maturity / Implementation Service
    Readiness Services
  • Product Maturity / Consulting Services
    Strategy Design
  • Product Maturity / Optimization Service
    Upgrade Service
  • Product Maturity / Services
    Consulting
  • Product Maturity / Services
    Integration and Migration
  • Product Maturity / Services
    Training, Education and Support
  • Product Maturity / Delivery Models
    Hybrid Cloud Service
  • Product Maturity / Delivery Models
    Private Cloud Service
  • Product Maturity / Delivery Models
    Public Cloud Service
  • Product Maturity / Support Services
    Classroom
  • Product Maturity / Support Services
    Datasheets, Whitepapers, and Infographics
  • Product Maturity / Support Services
    Demos
  • Product Maturity / Support Services
    Online
  • Product Maturity / Support Services
    Pre-recoreded Videos or Audios
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Focus on Product Innovation
  • Product Maturity / Unique Differenciating Factors
    Idle Time Monitoring
WEAKNESSES
  • Product Maturity / Implementation Service
    Data Migration
  • Product Maturity / Optimization Service
    Governance
  • Product Maturity / Consulting Services
    Roadmap Creation
  • Product Maturity / Support Services
    24*7 Technical Support
  • Product Maturity / Support Services
    Other cloud training and support offered
  • Product Maturity / Unique Differenciating Factors
    Other Unique features
  • Product Maturity / Solutions Offered
    If any other, kindly specify
  • Product Maturity / Product Differentiation and Impact on Cus...
    Customer Redressal Mechanism/Program
  • Product Maturity / Focus on Product Innovation
    New Services Launched
  • Product Maturity / Product Differentiation and Impact on Cus...
    Product Differentiation
  • Product Maturity / Focus on Product Innovation
    R&D Spend
  • Product Maturity / Breadth and Depth of Product Offerings
    Service packages/subscription
  • Product Maturity / Breadth and Depth of Product Offerings
    Tailar-made/customized Services
  • Product Maturity / Solutions Offered
    Inventory Management
  • Product Maturity / Solutions Offered
    Mobile Field Service Management
  • Product Maturity / Solutions Offered
    Others (Billing and Invoicing and tracking and performance management)
  • Product Maturity / Solutions Offered
    Reporting and Analytics
  • Product Maturity / Solutions Offered
    Scheduling and Dispatch
  • Product Maturity / Solutions Offered
    Service Project Management
  • Product Maturity / Solutions Offered
    Warranty Management
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TOP FEATURES
  • Product Features and Functionality
    Support Services
  • Product Features and Functionality
    Consulting Services
  • Product Features and Functionality
    Optimization Service
  • Product Features and Functionality
    Implementation Service
  • Optimization Service
    Configuartion Review
  • Consulting Services
    Strategy Design
  • Services
    Consulting
  • Solutions Offered
    Inventory Management
  • Support Services
    Datasheets, Whitepapers, and Infographics
  • Delivery Models
    Public Cloud Service

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SERVICEMAX Presence in Cloud Field Service Management

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Marie Stelle

Engagement Partner - 360Quadrants.com