3.4

SERVICENOW Cloud Field Service Management

  • Santa Clara, California, US
  • 2004
  • $1BN to $5BN
3.4
Company Overview
ServiceNow also enhances its existing solutions with new features and functionalities through multiple upgrades, with the intent of providing customers the benefits of the latest market innovations. For instance, in May 2017, ServiceNow launched Customer Service Communities in its customer service management solution. The Customer Service Communities application offers personalized, real-time access to information and a self-service experience to the customers. These help enterprises reduce the case volumes, address customer needs efficiently, and expand customer base. Moreover, the company intends to retain its current clientele by increasing the number of subscription licenses and providing customers with custom-built applications to manage more services across the enterprises.
USP

ServiceNow focuses on offering new and innovative cloud FSM solutions with the intent to drive field productivity, enhance customer experience, and motivate field workers. The company is mainly focused on adopting organic growth strategies to remain competitive in the cloud FSM market.

SERVICENOW INC Popular Comparisons
Evaluated against 181 key buying criteria
Strengths
  • Business Process Analysis
  • Integration Services
  • Readiness Services
  • Strategy Design
  • Upgrade Service
  • Integration and Migration
  • Training, Education and Support
  • Private Cloud Service
  • Public Cloud Service
  • Classroom
  • Datasheets, Whitepapers, and Infographics
  • Online
  • Idle Time Monitoring
  • Life Cycle Monitoring
  • Route optimization
  • Mobile Field Service Management
  • Reporting and Analytics
  • Scheduling and Dispatch
  • Service Project Management
  • Warranty Management
Weaknesses
  • No Weaknesses
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Questions And Answers
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SERVICENOW INC Presence in Cloud Field Service Management
ServiceNow focuses on adopting inorganic growth strategies to expand to new markets and areas. The company strongly focuses on improving the customer experience and field productivity by using newer capabilities of the acquired companies. For instance, in May 2017, ServiceNow acquired Qlue to improve the customer experience and process automation using intelligent automation. Over the recent years, ServiceNow has substantially increased its investment in the R&D of its solutions and services to increase its global reach and customer base. In 2015, 70% of the company’s total annual revenue was received from North America. This exhibits ServiceNow’s capabilities of investing in direct and indirect sales channels to expand internationally.
#1 Product Features and Functionality / Support Services
#2 Product Features and Functionality / Consulting Services
#3 Product Features and Functionality / Implementation Service
#4 Solutions Offered / Mobile Field Service Management
#5 Services / Training, Education and Support