SERVICENOW Cloud Field Service Management

ServiceNow also enhances its existing solutions with new features and functionalities through multiple upgrades, with the intent of providing customers the benefits of the latest market innovations. For instance, in May 2017, ServiceNow launched Customer Service Communities in its customer service management solution. The Customer Service Communities application offers personalized, real-time access to information and a self-service experience to the customers. These help enterprises reduce the case volumes, address customer needs efficiently, and expand customer base. Moreover, the company intends to retain its current clientele by increasing the number of subscription licenses and providing customers with custom-built applications to manage more services across the enterprises.

USP : ServiceNow focuses on offering new and innovative cloud FSM solutions with the intent to drive field productivity, enhance customer experience, and motivate field workers. The company is mainly focused on adopting organic growth strategies to remain competitive in the cloud FSM market.

BUYERS
VENDORS
EXPERTS
3.4
ANALYSTS
 

SERVICENOW INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.25
4.65
4.15
Product Features and Functionality
2.55
4.00
3.85
Focus on Product Innovation
2.20
4.45
4.40
Product Differentiation and Impact on Customer Value
3.15
5.00
5.00
LEAST IMPORTANT LESS IMPORTANT
STRENGTHS
  • Product Maturity / Consulting Services
    Business Process Analysis
  • Product Maturity / Implementation Service
    Integration Services
  • Product Maturity / Implementation Service
    Readiness Services
  • Product Maturity / Consulting Services
    Strategy Design
  • Product Maturity / Optimization Service
    Upgrade Service
  • Product Maturity / Services
    Integration and Migration
  • Product Maturity / Services
    Training, Education and Support
  • Product Maturity / Delivery Models
    Private Cloud Service
  • Product Maturity / Delivery Models
    Public Cloud Service
  • Product Maturity / Support Services
    Classroom
  • Product Maturity / Support Services
    Datasheets, Whitepapers, and Infographics
  • Product Maturity / Support Services
    Online
  • Product Maturity / Unique Differenciating Factors
    Idle Time Monitoring
  • Product Maturity / Unique Differenciating Factors
    Life Cycle Monitoring
  • Product Maturity / Unique Differenciating Factors
    Route optimization
  • Product Maturity / Solutions Offered
    Mobile Field Service Management
  • Product Maturity / Solutions Offered
    Reporting and Analytics
  • Product Maturity / Solutions Offered
    Scheduling and Dispatch
  • Product Maturity / Solutions Offered
    Service Project Management
  • Product Maturity / Solutions Offered
    Warranty Management
WEAKNESSES
  • Product Maturity / Optimization Service
    Configuartion Review
  • Product Maturity / Implementation Service
    Data Migration
  • Product Maturity / Optimization Service
    Governance
  • Product Maturity / Consulting Services
    Roadmap Creation
  • Product Maturity / Services
    Consulting
  • Product Maturity / Delivery Models
    Hybrid Cloud Service
  • Product Maturity / Support Services
    24*7 Technical Support
  • Product Maturity / Support Services
    Demos
  • Product Maturity / Support Services
    Other cloud training and support offered
  • Product Maturity / Support Services
    Pre-recoreded Videos or Audios
  • Product Maturity / Unique Differenciating Factors
    Other Unique features
  • Product Maturity / Unique Differenciating Factors
    Process Management
  • Product Maturity / Solutions Offered
    If any other, kindly specify
  • Product Maturity / Solutions Offered
    Inventory Management
  • Product Maturity / Solutions Offered
    Others (Billing and Invoicing and tracking and performance management)
  • Product Maturity / Focus on Product Innovation
    New Services Launched
  • Product Maturity / Focus on Product Innovation
    R&D Spend
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / Product Differentiation and Impact on Cus...
    Customer Redressal Mechanism/Program
  • Product Maturity / Product Differentiation and Impact on Cus...
    Product Differentiation
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TOP FEATURES
  • Product Features and Functionality
    Support Services
  • Product Features and Functionality
    Implementation Service
  • Product Features and Functionality
    Consulting Services
  • Support Services
    Datasheets, Whitepapers, and Infographics
  • Consulting Services
    Strategy Design
  • Solutions Offered
    Mobile Field Service Management
  • Product Features and Functionality
    Optimization Service
  • Delivery Models
    Public Cloud Service
  • Delivery Models
    Private Cloud Service
  • Solutions Offered
    Warranty Management

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SERVICENOW INC Presence in Cloud Field Service Management

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