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ServicePower
Online
McLean, Virginia, US
1996
Enterprise
55 Likes
71 Buyers are Negotiating "Group Buyer Deal"

ServicePower USP

ServicePower has strong expertise in the business consulting domain. The company strongly focuses on offering customers an improved service experience using its cloud FSM solutions and services. For instance, in May 2017, ServicePower announced the launch of Boost on the Salesforce AppExchange to provide mobile field workers on-demand, optimized, and mapped field schedules. Request ServicePower Pricing to get more information.

Summary

ServicePower offers innovative solutions to maintain a competitive position in the cloud FSM market. ServicePower has devised the strategy of building strong customer relationships by offering differentiated technology solutions and services. 

Features:

Increased Customer Satisfaction – The software offers a customizable consumer portal with full self-service. This connects agents with the end-user and allows them to engage more efficiently.
Timely Response – The software allows users to connect the best technician for the job based on skill, location, parts, etc. ensuring the highest first-time fix rate and allow customers to see their technician.
Transparency – Users can view operations and real-time status if technicians are running late. A courtesy call, email, or mobile alert shows customers that their time is valued.
Improved Productivity - Powerful mobility always enables users to securely carry out field service functions and places during and between service jobs.
Improved Efficiency - Real-time access to job, parts, inventory or warranty related information to improved efficiency.

ServicePower Pricing:

Detailed pricing for this company has not been disclosed, but it is in line with leading competitors in the market. Most software companies and vendors require you to contact them with details so they can offer competitive personalized pricing based on your needs. For the best pricing plans, contact the vendor.

ServicePower Demo:

Users can schedule a personalized demo with the company. Experts from the company will guide users on delivering great customer experience, improve day-to-day operations and optimize business operations.

Discussions

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“I am looking for a Cloud Field Service Management in north America. My budget is $50,000. Looking to buy in 15 days.”
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ServicePower
71 Buyers Negotiating
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Strengths
  • +11
    Customer Redressal Mechanism/Program
  • +10
    Product Differentiation
  • +11
    Business Process Analysis
  • +7
    Configuartion Review
  • +14
    Integration Services
  • +13
    Readiness Services
  • +10
    Strategy Design
  • +6
    Upgrade Service
  • +11
    Integration and Migration
  • +12
    Training, Education and Support
  • +11
    Hybrid Cloud Service
  • +10
    Private Cloud Service
  • +9
    Public Cloud Service
  • +8
    24*7 Technical Support
  • +5
    Classroom
  • +14
    Datasheets, Whitepapers, and Infographics
  • +6
    Demos
  • +13
    Online
  • +7
    Pre-recoreded Videos or Audios
  • +7
    Idle Time Monitoring
Weaknesses
  • -6
    Mobile Field Service Management
  • -7
    Reporting and Analytics
  • -14
    Scheduling and Dispatch
  • -5
    Service Project Management
  • -11
    Service packages/subscription
  • -8
    Tailar-made/customized Services
  • -8
    Breadth and Depth of Product Offerings
  • -10
    Focus on Product Innovation
  • -8
    R&D Spend
  • -7
    New Services Launched
  • -5
    Data Migration
  • -8
    Governance
  • -12
    Roadmap Creation
  • -13
    Consulting
  • -9
    Other cloud training and support offered
  • -11
    Other Unique features
  • -12
    If any other, kindly specify
  • -10
    Inventory Management
  • -11
    Others (Billing and Invoicing and tracking and performance management)
  • -9
    Warranty Management
ServicePower Presence in Cloud Field Service Management
ServicePower focuses on adopting inorganic strategies to achieve continuous growth, increase its offerings, and expand the customer base globally. In June 2017, ServicePower entered into a partnership with BC Consulting to meet the global customer demands for cloud FSM solutions. The company has also extended its global footprint in the European market by catering to various verticals. The company focuses on partnering and forming alliances with market leaders to reduce implementation risks, increase customer base, expand global footprint, and add business values. In February 2017, the company was acquired by Diversis Capital. The acquisition would benefit ServicePower with financial support and business expertise, supporting long-term growth not only for ServicePower but also for its partners and customers. The acquisition also increased ServicePower’s customer base and global reach.
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