Ipsoft Amelia connects chats to data and processes to provide every user with a human like experience. It increases the efficiency of processes by getting work completed more efficiently than. It makes full mechanization of high volume, repeatable processes which makes the cost base sustainable. With faster response times, Amelia ensures time to market cycles are shrunk to a minimum so that it can grow new markets.
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Amelia can work with 40 different languages and interact with the most intricate discussions across any channel from voice to mobile and online chat. Even when customers switch between different requests and topics in a single conversation, Amelia stays on track.
Amelia can analyse data and makes business intelligence drawn from separate interaction shared with data held in enterprise core systems. It uses advanced analytics like deep learning to measure vast amounts of data and act on new insights to make real-time choices that provide better outcomes.
Amelia can go beyond interacting with co-workers and customers through integrating with enterprise systems like SAP and Oracle, permitting to arrange all the actions necessary to bring the comprehensive outcomes and restructure execution of back-end processes.
Supervised automated learning
Amelia has prolonged list of learning and self-learning tools to assist and abstract information from large documents and historical records, making simpler than ever to train. It continuously progresses its performance and informs information base through advanced cognitive learning to deliver enterprises with faster time to value.