360 Score: 2.29
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AVTEC Computer Aided Dispatch

AVTEC INC Overview

Scout is designed on a software-based architecture that supports multi-site management. Furthermore, the software also maintains compatibility with the latest IT platforms, supports multiple radios, and is updated with regular Enhancements. The Company’s warranty and service management is done by its software product, ScoutCare. ScoutCare provides a single point of contact for customer services and addresses vulnerabilities by providing consistent system updates. The product also differentiates itself from competitors by providing continuous metadata updates to patch system for stability.


Avtec Inc. provides professional services, system integration, project management, and software-based radio dispatch consoles and communications. The company focuses on its primary software, known as Scout. Avtec Inc. also provides post-warranty software maintenance and remote support services.

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Evaluated against 212 key buying criteria
  • On-Premise
  • Directly
  • Solution Integration
  • Hosted / On-Cloud
  • Consulting
  • Deployment and Integration
  • Maintenance
  • Support
  • Training
  • Call Management
  • Call Taking
  • Dispatch Decision Support
  • Dispatch units
  • Others, please specify- type of ECM
  • Unit Status management
  • Product Demos
  • Sales support
  • Software Requirement Specification (SRS)
  • Hardware Integration
  • Laptop
  • Offerings
  • Cloud
  • Others, please specify- solution/product support
  • Others, please specify- type of integration
  • Pad
  • Sensor integration
  • Software Tool Integration
  • Per User / Device Basis
  • Cloud Services
  • Managed Services
  • Others, please specify- services
  • Be on the lookout (BOLO)
  • Call Disposition
  • Supplemental Resources Tracking
  • Dedicated Account Manager (DAM)
  • Others, please specify- support service
  • Proof of Concept
  • Product Features and Functionality
  • Large Enterprises
  • Customer Support
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AVTEC INC Presence in Computer Aided Dispatch Software
Avtec Inc. has always been focused toward the growth and improvement of new dispatch communication solutions, along with offering integrated Voice over Internet Protocol (VoIP) and CAD to its customers. The company has made a significant investment in developing a pure VoIP solution and has remained at par with the industry requirements for communication dispatch solutions. Avtec Inc. focuses on strategic partnerships and balances its overall growth strategy by enhancing its product portfolio through relevant partners, such as Eventide, Avaya, Verint, and Motorola Solutions. The company’s growth strategy has always been focused on product enhancements, followed by new product launches and partnerships, to enhance its market foothold. Avtec plans to expand its presence in the regions of North America, Europe, APAC, and MEA with the help of partnerships with small communication dispatch vendors present in these regions. For instance, in March 2017, Avtec Inc. signed an agreement with Harris Corporation, a provider of Public Safety and Professional Communications (PSPC), which enables Harris Corporation to resell Avtec Inc.’s Scout consoles in North America.

Top AVTEC INC Features

#1 Product Features and Functionality / Integration
#2 Integration / Solution Integration
#3 Deployment Model / On-Premise
#4 Solutions Delivery / Directly
#5 Deployment Model / Hosted / On-Cloud


AVTEC INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant


  • Niche Quadrant

    Travel and Hospitality-All

  • Niche Quadrant

    All-North America