HEXAGON Computer Aided Dispatch

Stockholm, Sweden
$1BN to $5BN
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Hexagon Safety & Infrastructure offers a diverse set of offerings, apart from CAD solutions, such as public safety analytics, public safety records management, and remote sensing and photogrammetry. The company is focusing on interoperability, scalability, and reliability of the software. Request HEXAGON AB Pricing to get more information.


The company has designed dynamic CAD solutions, such as Intergraph OnCall Dispatcher, Intergraph Planning & Response, and Intergraph Security, to manage and optimize the incident management of the client. Furthermore, the CAD solution also supports application integration, data reporting and analysis, and intelligent mapping. Moreover, it is also heavily emphasizing on creating a central source of information for its users. Hexagon Safety & Infrastructure is continuously improving its products with new features, according to the feedback from the clients. It is also focusing on improving the core features of its products, such as call handling and dispatching, dynamic information, workflows, and location intelligence.

360 Quadrants

Strengths and Weaknesses
  • +12 Offerings
  • +9 Large Enterprises
  • +14 On-Premise
  • +9 Directly
  • +5 Hardware Integration
  • +12 Laptop
  • +11 Mobile
  • +13 Pad
  • +6 Sensor integration
  • +7 Software Tool Integration
  • +8 Solution Integration
  • +10 Through Partners / Third-Party Vendors
  • +8 Medium level Business
  • +7 Small Businesses
  • +5 On-Site Support
  • +10 Breadth and Depth of Product Offerings
  • +13 Product Differentiation and Impact on Customer Value
  • +8 Product Quality and Reliability
  • +6 Remote Support
  • +5 Cloud Services
  • -6 Full Time Equivalent
  • -8 Per User / Device Basis
  • -11 Energy and Utilities
  • -10 Government
  • -13 Healthcare
  • -11 Product Features and Functionality
  • -12 Transportation and Logistics
  • -12 Be on the lookout (BOLO)
  • -6 Supplemental Resources Tracking
  • -9 Level of Support
  • -14 Dedicated Account Manager (DAM)
  • -10 Cloud
  • -14 Others, please specify- solution/product support
  • -9 Others, please specify- type of integration
  • -5 Hosted / On-Cloud
  • -14 Managed Services
  • -6 Others, please specify- services
  • -8 Others, please specify- type of ECM
  • -10 Others, please specify- support service
  • -13 Proof of Concept
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HEXAGON AB presence in Computer Aided Dispatch Software

Hexagon Safety & Infrastructure has positioned itself as a vendor that caters to public safety enterprises. Hexagon Safety & Infrastructure has implemented a dynamic model and features for its clients. This helps the company in catering to the changing needs of the clients. The company leverages the client base of its parent company and is looking for a gradual expansion. It is focusing on enhancing its incident management and CAD while maintaining the other public safety solutions. This is evident from its new product launches and product developments. For instance, in June 2017, Hexagon Safety & Infrastructure launched a new public safety reporting application. This application deployed pre-built reports and data models to assist its CAD. Furthermore, in January 2017, Hexagon Safety & Infrastructure partnered with RapidSOS; this helped 9-1-1 centers to find the accurate location of smartphones that are used for calling.

Top Features

  1. Product Features and Functionality / Integration
  2. Product Features and Functionality / Number of Platforms
  3. Product Offerings / Call Disposition
  4. Product Differentiation and Impact on Customer Value / Offerings
  5. Product Offerings / Dispatch units
  6. Product Offerings / Call Management
  7. Product Offerings / Unit Status management
  8. Product Offerings / Call Taking
  9. Product Offerings / Dispatch Decision Support
  10. Predictive Maintenance Services / Training
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