IMPACT COMMUNICATIONS Computer Aided Dispatch

This system supports a wide range of features, such as report tracking, special searching, and record management. The company is focusing on innovating its product offering by providing user-definable configurations. IMPACT has continuously enhanced this product for improving the integrations and usability with third-party applications. Furthermore, this product also supports various interfaces, mapping, and Automatic Vehicle Locator (AVL) with GPS implementation.

USP : IMPACT offers dynamic solutions, which include records management systems, CAD, and mobile technology. The company provides the visual CAD system, which is scalable and flexible according to the client requirements.

BUYERS
VENDORS
EXPERTS
1.7
ANALYSTS
 

IMPACT COMMUNICATIONS detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.10
4.25
4.05
Product Features and Functionality
2.45
3.50
3.50
Product Differentiation and Impact on Customer Value
2.80
4.25
3.70
Product Quality and Reliability
2.95
3.80
3.75
Product Branding
2.95
4.15
3.70
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

IMPACT COMMUNICATIONS has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-North America

    25 Participants

  • Niche Quadrant

    Manufacturing-All

    11 Participants

  • Niche Quadrant

    Travel and Hospitality-All

    14 Participants

STRENGTHS
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Number of Platforms
    Cloud
  • Product Maturity / Solutions Delivery
    Directly
  • Product Maturity / Predictive Maintenance Services
    Cloud Services
  • Product Maturity / Product Quality and Reliability
    Level of Support
  • Product Maturity / Deployment Model
    Hosted / On-Cloud
  • Product Maturity / Delivery Mode for Client Location
    Full Time Equivalent
  • Product Maturity / Delivery Mode for Client Location
    Per User / Device Basis
  • Product Maturity / Delivery Mode for Client Location
    Subscription / Licensing
  • Product Maturity / End Users
    Government
  • Product Maturity / End Users
    Healthcare
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity
    Product Quality and Reliability
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity / End Users
    Transportation and Logistics
  • Product Maturity / Predictive Maintenance Services
    Deployment and Integration
  • Product Maturity / Predictive Maintenance Services
    Support
  • Product Maturity / Predictive Maintenance Services
    Training
  • Product Maturity / Product Offerings
    Call Management
  • Product Maturity / Product Offerings
    Call Taking
WEAKNESSES
  • Product Maturity / Product Differentiation and Impact on Cus...
    Offerings
  • Product Maturity / Integration
    Others, please specify- type of integration
  • Product Maturity / Number of Platforms
    Pad
  • Product Maturity / Predictive Maintenance Services
    Consulting
  • Product Maturity / Predictive Maintenance Services
    Maintenance
  • Product Maturity / Predictive Maintenance Services
    Managed Services
  • Product Maturity / Predictive Maintenance Services
    Others, please specify- services
  • Product Maturity / Product Offerings
    Be on the lookout (BOLO)
  • Product Maturity / Product Offerings
    Call Disposition
  • Product Maturity / Product Offerings
    Others, please specify- type of ECM
  • Product Maturity / Product Offerings
    Supplemental Resources Tracking
  • Product Maturity / Product Offerings
    Unit Status management
  • Product Maturity / Pre Sales Support
    Dedicated Account Manager (DAM)
  • Product Maturity / Support and Services
    Others, please specify- support service
  • Product Maturity / Pre Sales Support
    Proof of Concept
  • Product Maturity / End Users
    Energy and Utilities
  • Product Maturity / Solutions Delivery
    Through Partners / Third-Party Vendors
  • Product Maturity / Breadth and Depth of Product Offerings
    Products Offered
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Features and Functionality
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TOP FEATURES
  • Product Features and Functionality
    Number of Platforms
  • Product Features and Functionality
    Integration
  • Predictive Maintenance Services
    Cloud Services
  • Solutions Delivery
    Directly
  • Deployment Model
    On-Premise
  • Number of Platforms
    Cloud
  • Product Offerings
    Call Management
  • Predictive Maintenance Services
    Training
  • Deployment Model / Hosted
    On-Cloud
  • Predictive Maintenance Services
    Support

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IMPACT COMMUNICATIONS Presence in Computer Aided Dispatch Software

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Marie Stelle

Engagement Partner - 360Quadrants.com