8x8 Virtual Office Pricing & Demo
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8x8 Virtual Office
San Jose, California, US
1987
$101MN to $500MN
Enterprise
46 Likes
80 Buyers Negotiating
Summary
8X8 Contact Center is a multichannel cloud-based solution with basic features, such as a programmable IVR tool for greeting customers, automatic queuing and routing of inbound inquiries, skill-based routing of inquiries to the appropriate call center agents, browser-based agent console, multimedia management, real-time monitoring and reporting, internal chat, voice recording and logging, historical reporting, contact and case management tools, and integration with popular third-party Customer Relationship Management (CRM) tools. Further, 8X8 Contact Center includes customer journey analytics capabilities that offer insight into customer experience and cloud-native quality management tools, which help contact center managers evaluate every customer interaction. The cloud-based 8X8 Contact Center solution is offered in 4 editions for different client requirements; Digital - webchat and email channels packaged and targeted for digital customer service teams. It includes proactive chat and co-browse capabilities; Standard – a voice-only offering that enables voice customer engagement with effective routing, reporting, and standard self-service; Pro - a complete omnichannel solution, including enhanced self-service for speech-enabled menus and prompts; Ultimate – it includes quality management and preview campaign dialer capabilities in addition to everything in the Pro edition.
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8x8 Virtual Office Reviews
Buyer, Mid Market Company
Apr 23, 2023
8X8, INC.s Contact Center Analytics offering is a great solution for contact center managers looking to get valuable insights into customer behavior and agent performance. The vision of the product is great, and it certainly delivers on its promise of providing visibility into contact center operations. As far as product features are concerned, I am quite satisfied. It has enabled us to quickly launch custom reports and gain valuable insights from the data collected from customer interactions. Moreover, the product is easy to use and manage, allowing us to keep track of customer interactions with minimal interruption.
On top of this, the cost of ownership is quite reasonable. It also integrates well with our existing contact center solutions, providing us with a seamless way to keep track of important contact center metrics. Additionally, I feel the product is quite mature and reliable, providing us with ample stability and data accuracy. 8X8, INC.s Contact Center Analytics offering is also quite innovative, introducing futuristic use cases such as AI-driven customer analytics. The customer service provided by 8X8, INC. has also been top notch, with friendly and knowledgeable representatives helping us incorporate the product into our contact center operations. Given all these factors, I would rate this product 4 stars out of 5 and would highly recommend it.
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Buyer, SME Company
Mar 31, 2023
I recently purchased the 8X8, INC. Contact Center Analytics offering with the expectation that it would provide visibility into contact center performance and open up more insight into customer interaction. After about 6 months of using it, I certainly feel that I have been provided with a great vision of what the product can provide and it definitely meets my expectations. The product features are extremely robust and I am able to track customer behavior, measure agent performance and get insights that are extremely useful. In addition, the product offers excellent ease of use, allowing me to quickly create custom reports and visualize the contact center data in intuitive ways. The cost of ownership is also quite favorable and factors into my overall view of the product. Interoperability and integration are also great and I have had no problem at all getting the product to work with our existing contact center systems. In terms of stability and maturity, I have no concerns and 8X8, INC. appear to have a very reliable and solid portfolio of products in this area.
Overall, I think that the 8X8, INC. Contact Center Analytics offering is quite innovative and provides a lot of value for money. The customer service provided by the company has been top-notch and I have been provided with all the help I need when incorporating the product into our contact center setup. The product also appears to be well-placed to help us introduce futuristic use cases into our contact center operations, such as AI-driven customer analytics. 8X8, INC. has clearly shown that they are also able to keep up with next-generation technology, as the product has kept up to date with industry trends. I would rate the Contact Center Analytics offering 4 out of 5 stars, and would highly recommend this product.
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Buyer, North America Mid Market Company
Mar 13, 2023
8X8, INC.s Contact Center Analytics offering is a very promising contact center solution, and I am quite pleased with our purchase. The product vision of 8X8, INC. has certainly been realized, providing us with great insight into customer interaction and contact center performance. The features of the product are also quite robust and user-friendly, allowing us to quickly launch custom reports and visualize data trends in an intuitive way. I have also found the product quite cost-effective, providing us with significant cost savings when compared to similar solutions.
The product is highly interoperable and integrates seamlessly with our existing contact center systems. In terms of stability and maturity, I have been very impressed with the products reliability and robustness. 8X8, INC.s Contact Center Analytics offering is also quite innovative, introducing futuristic use cases such as AI-driven customer analytics. The customer service I have received has also been great and prompt, helping us integrate the product easily into our contact center setup. Given all these factors, I would rate the Contact Center Analytics offering 4 stars out of 5 and would recommend it to other contact center managers.
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Buyer, Enterprise Company
Feb 05, 2023
Having recently purchased 8X8, INCs Contact Center Analytics offering, I must say that I am very impressed with the product thus far. The company certainly delivered on its product vision, as their offering provides us with vital insights into customer interaction and contact center performance. The features of their product are also quite robust, providing us with key performance measure metrics and analyses that are easy to visualize with the use of their custom report generation system. Moreover, the product is easy to use and perform the tasks that it promises, making my job as a contact center manager much easier. The cost of ownership is also reasonable, presenting me with a great opportunity to gain more insights into customer behavior and team performance.
In addition, the product is also highly interoperable, pairing up well with our existing contact center systems. It is also quite mature and stable, allowing us to keep track of customer interactions with minimal interruption. 8X8, INCs Contact Center Analytics offering is definitely innovative, introducing next-generation technology such as AI-driven customer analytics into contact center operation. The customer service I have experienced is excellent, offering me all the help and support I need to integrate the product with our contact center solutions. Given the value for money it offers, I would rate the product at 4 stars out of 5.
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Buyer, North America Company
Nov 23, 2022
I purchased the 8X8, INC. Contact Center Analytics offering about a month ago, and I must say I am quite pleased with it. The vision of the product is great, and it provides us with tremendous insight into customer behavior and real-time data analysis. In terms of product features, 8X8, INC. has bundled several useful functions that enable me to quickly visualize customer interactions and gain deeper insights into agent performance. Moreover, the product is quite intuitive and easy to use, making it easy for me to deploy in moments.
Furthermore, the cost of ownership is quite favorable and the product is highly interoperable and integrates flawlessly with our existing contact center systems. As far as stability and maturity are concerned, I have found no issues here and I am confident that 8X8, INC. has provided us with a reliable and stable solution. The product appears to be quite innovative as well, and I am looking forward to introducing futuristic use cases such as AI-driven customer analytics. I have been thoroughly pleased with the customer service of 8X8, INC. and their representatives have been extremely helpful and knowledgeable. All things considered, I would give the Contact Center Analytics offering 4 stars out of 5 and would highly recommend it to anyone looking for a great contact center solution.
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8x8 Virtual Office Presence in
Contact Center Analytics Solutions
8x8 is an established cloud-based enterprise communication solution provider with a global presence across various industries. It focuses on strengthening its expertise in contact center communication and analytics domain through organic as well as inorganic growth strategic initiatives. The company extensively adopts inorganic growth strategy, including partnerships, acquisitions, and expansions, to broaden its customer base and strengthen its product portfolio. The recent initiative in this pursuit was its partnership with Jenne, Inc., a value-added distributor of technology products and solutions focusing on voice, video, data networking, premise security, and cloud, in March 2017. This partnership would help expand the company’s mid-market and enterprise customer base in the US through a value-added distribution model. Further, 8x8 expanded its global presence with new investments in Europe, APAC, and Latin America to support the growing demand from global and distributed mid-market and enterprise customers, in July 2016. With a focus to enhance its contact center software solutions, 8x8 acquired certain assets of Quality Software Corporation (QSC) and 2 affiliated companies, in June 2015. With the acquisition of the QSC business, 8x8 expanded its pure cloud contact center portfolio to include innovative quality management capabilities. Apart from inorganic strategies, the company focuses on its R&D activities to boost its existing product portfolio, as well as to introduce new solutions in the contact center analytics market. In this pursuit, the company launched 8x8 ContactNow, an intelligent, scalable, and easy-to-use cloud contact center solution for teams, which enables teams to be more efficient and productive by providing advanced contact center capabilities for improved customer engagement, all at an affordable cost. 8x8 delivers its solutions to SMEs and mid-market enterprises through both direct and channel sales strategies, and serves its customers in over 100 countries, through 12 data centers that cover 7 dispersed regions – the US, Canada, the UK, Continental Europe, Singapore/Asia, Australia, and Philippines, thus helping provide superior call quality to customers worldwide. In addition, the company has R&D and engineering facilities, as well as outsourced consultants in San Jose, California; London, England; Cluj; and Romania.
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