CALABRIO in Contact Center Analytics Solutions

BUYERS
VENDORS
EXPERTS
2.8
ANALYSTS

CALABRIO detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
4.05
4.40
4.15
Product Features and Functionality
2.90
4.20
4.45
Delivery
2.95
4.05
3.65
Support Services
3.55
4.75
3.90
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

CALABRIO has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    22 Participants

  • Niche Quadrant

    All-Asia-Pacific

    22 Participants

  • Niche Quadrant

    All-North America

    24 Participants

STRENGTHS
  • Product Maturity / Deployment Model
    Hosted / On-Cloud
  • Product Maturity / Solution Delivery
    Delivery - Direct
  • Product Maturity / Technology Used
    Artificial Intelligence
  • Product Maturity / Technology Used
    Data Extraction and Mining
  • Product Maturity / Technology Used
    Machine Learning
  • Product Maturity / Technology Used
    Natural Language Processing (NLP)
  • Product Maturity / Medium of Delivery of Support Services
    Remote Support
  • Product Maturity / Delivery Mode
    Per User Basis
  • Product Maturity / Technology Supported
    Appication Performance Report
  • Product Maturity / Applications
    Customer Experience Management
  • Product Maturity / Technology Supported
    Customizable reprts and Dashboards
  • Product Maturity / Technology Supported
    Historical Reporting
  • Product Maturity / Applications
    Real-time monitoring and reporting
  • Product Maturity / Technology Supported
    Voice User Interface Report
  • Product Maturity / Applications
    Workforce Optimization
  • Product Maturity / Applications
    Other Applications
  • Product Maturity / Services Offered
    Consulting services
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Training support and maintanence services
  • Product Maturity / Services Offered
    Any other professional services
WEAKNESSES
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Medium of Delivery of Support Services
    On-Site Support
  • Product Maturity / Technology Used
    Other Technology Used
  • Product Maturity / Delivery Mode
    Full Time Equivalent
  • Product Maturity / Delivery Mode
    Subscription / Licensing
  • Product Maturity / Applications
    Automatic Call Distributor
  • Product Maturity / Technology Supported
    Export and Share
  • Product Maturity / Technology Supported
    Funnel Analysis
  • Product Maturity / Applications
    Log Management
  • Product Maturity / Applications
    Risk and Compliance Management
  • Product Maturity / Technology Supported
    Other Technologies Supported
  • Product Maturity / Solutions Offered
    Speech Analytics
  • Product Maturity / Solutions Offered
    Other Services
  • Product Maturity / End Users
    Energy and Utilities
  • Product Maturity / End Users
    Governmnet and Defense
  • Product Maturity / End Users
    Life Sciences and pharmaceuticals
  • Product Maturity / End Users
    Manufacturing
  • Product Maturity / End Users
    Retail and Consumer Goods
  • Product Maturity / End Users
    Telecommunication
  • Product Maturity / Support Services
    Customer Redressal Mechanism/Program
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TOP FEATURES
  • Product Features and Functionality
    Applications
  • Product Features and Functionality
    Technology Supported
  • Product Features and Functionality
    Technology Used
  • Services Offered
    Consulting services
  • End Users
    Banking
  • Technology Supported
    Voice User Interface Report
  • Deployment Model / Hosted
    On-Cloud
  • Solution Delivery
    Delivery - Direct
  • End Users
    Financial Services and Insurance
  • Technology Used
    Data Extraction and Mining

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