MiCloud Engage Contact Center Reviews & Product Details

The applications under this brand are delivered in bundles based on the client’s requirement, in different editions, such as MiContact Center Office: an entry-level solution for contact centers or workgroups with up to 100 agents, designed for the MiVoice Office 250; MiCloud Engage Contact Center: a multichannel and cloud-ready solution that leverages the MiVoice Business platform and is designed for organizations with up to 1,200 agents; and MiContact Center Enterprise: an all-in-one contact center for organizations with up to 1,500 agents on a single system and can scale up to 15,000 concurrent agents in a network under a resilient environment. MiContact Center or MiCloud Engage Contact Center can be deployed on-premises, on-cloud, or as a hybrid solution.

USP : Mitel registers its presence with a broad set of contact center applications under the umbrella brand - MiContact Center or MiCloud Engage Contact Center.

BUYERS
VENDORS
EXPERTS
2.9
ANALYSTS
 

MITEL NETWORKS CORPORATION detailed analysis

Product Maturity
Company Maturity
Use Case Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.45
4.40
4.15
Product Features and Functionality
1.45
4.20
4.45
Delivery
3.60
4.05
3.65
Support Services
2.55
4.75
3.90
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

MITEL NETWORKS CORPORATION has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    15 Participants

  • Niche Quadrant

    All-Asia-Pacific

    22 Participants

  • Niche Quadrant

    All-Europe

    22 Participants

STRENGTHS
  • Product Maturity / Solution Delivery
    Delivery - Direct
  • Product Maturity / Solution Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Technology Used
    Data Extraction and Mining
  • Product Maturity / Technology Used
    Natural Language Processing (NLP)
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Medium of Delivery of Support Services
    Remote Support
  • Product Maturity / Delivery Mode
    Per User Basis
  • Product Maturity / Delivery Mode
    Subscription / Licensing
  • Product Maturity / Technology Supported
    Customizable reprts and Dashboards
  • Product Maturity / Technology Supported
    Export and Share
  • Product Maturity / Technology Supported
    Historical Reporting
  • Product Maturity / Technology Supported
    Voice User Interface Report
  • Product Maturity / Applications
    Workforce Optimization
  • Product Maturity / Support Services
    Customer Support
  • Product Maturity / Pre-Sales Support
    Product Demos
  • Product Maturity / Pre-Sales Support
    Proof of Concept
  • Product Maturity / Support Services
    Sales Support
  • Product Maturity / Support Services
    Technical Support
  • Product Maturity / End Users
    Healthcare
  • Product Maturity / Solutions Offered
    Performance Analytics
WEAKNESSES
  • Product Maturity / Product Features and Functionality
    Channel Supported
  • Product Maturity / Technology Used
    Artificial Intelligence
  • Product Maturity / Technology Used
    Machine Learning
  • Product Maturity / Medium of Delivery of Support Services
    On-Site Support
  • Product Maturity / Technology Used
    Other Technology Used
  • Product Maturity / Delivery Mode
    Full Time Equivalent
  • Product Maturity / Technology Supported
    Appication Performance Report
  • Product Maturity / Applications
    Automatic Call Distributor
  • Product Maturity / Applications
    Customer Experience Management
  • Product Maturity / Technology Supported
    Funnel Analysis
  • Product Maturity / Applications
    Log Management
  • Product Maturity / Applications
    Real-time monitoring and reporting
  • Product Maturity / Applications
    Risk and Compliance Management
  • Product Maturity / Applications
    Other Applications
  • Product Maturity / Technology Supported
    Other Technologies Supported
  • Product Maturity / Services Offered
    Consulting services
  • Product Maturity / Pre-Sales Support
    Dedicated Account Manager (DAM)
  • Product Maturity / Support Services
    Other Support Services
  • Product Maturity / Pre-Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / Solutions Offered
    Cross Channel Analytics
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TOP FEATURES
  • Product Features and Functionality
    Technology Supported
  • Product Features and Functionality
    Technology Used
  • Technology Used
    Data Extraction and Mining
  • Deployment Model
    On-Premise
  • End Users
    Banking
  • Applications
    Workforce Optimization
  • Pre-Sales Support
    Product Demos
  • Technology Supported
    Voice User Interface Report
  • Medium of Delivery of Support Services
    Remote Support
  • Solution Delivery
    Delivery - Direct

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MITEL NETWORKS CORPORATION Presence in Contact Center Analytics Solutions

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Marie Stelle

Engagement Partner - 360Quadrants.com