MiCloud Engage Contact Center Reviews & Product Details

Mitel is an established provider of cloud and enterprise communications and collaboration solutions, including contact center solutions with a global presence across various industries. It focuses on strengthening its expertise in contact center cloud collaboration and analytics through organic as well as inorganic growth strategic initiatives. The company has made acquisitions and strategic partnerships to expand and diversify its contact center product portfolio. The major initiative in this pursuit was the acquisition of OAISYS, an integrated call recording and quality management solutions provider. This acquisition enabled Mitel to expand its presence in the contact center analytics marketspace. Further, Mitel also partners with significant industry players to expand its contact center analytics portfolio, as well as increase its customer base. In February 2017, Mitel entered into a distribution agreement with Exclusive Networks, with the objective to expand its business and global presence in the ASEAN region. As a part of the agreement, Exclusive Networks is likely to serve as a distributor of Mitel's MiVoice Business and MiContact Center offerings in Singapore, Malaysia, and Thailand, followed by other countries. Further, Mitel leverages from its large network of partners, including technology partners, strategic alliances, operational partners, affiliates, and solution alliances. Looking at its organic growth strategy, Mitel has made progress with its investment in R&D activities, including product developments and new product launches, to enhance its analytics portfolio.