SAP SE Contact Center Reviews & Details

SAP provides online monitoring, reporting, and analysis capabilities, along with other contact center solutions, such as voice over IP telephony services, unified multichannel contact routing, voicemail and messaging services, call recording and contact history services, consolidated administration, management, and control. It can be used as a standalone solution or integrated with other applications. Further, it is natively integrated with the SAP CRM application and the SAP cloud to provide an end-to-end customer experience solution.

USP : SAP provides SAP Contact Center software in the contact center analytics market

BUYERS
VENDORS
EXPERTS
2.9
ANALYSTS

SAP SE detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.85
4.40
4.15
Product Features and Functionality
3.60
4.20
4.45
Delivery
4.25
4.05
3.65
Support Services
3.70
4.75
3.90
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

SAP SE has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    15 Participants

  • Niche Quadrant

    All-Asia-Pacific

    22 Participants

  • Niche Quadrant

    All-Europe

    22 Participants

STRENGTHS
  • Product Maturity / Deployment Model
    Hosted / On-Cloud
  • Product Maturity / Solution Delivery
    Delivery - Direct
  • Product Maturity / Technology Used
    Data Extraction and Mining
  • Product Maturity / Technology Used
    Natural Language Processing (NLP)
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Medium of Delivery of Support Services
    Remote Support
  • Product Maturity / Delivery Mode
    Per User Basis
  • Product Maturity / Delivery Mode
    Subscription / Licensing
  • Product Maturity / Technology Supported
    Appication Performance Report
  • Product Maturity / Applications
    Automatic Call Distributor
  • Product Maturity / Applications
    Customer Experience Management
  • Product Maturity / Technology Supported
    Customizable reprts and Dashboards
  • Product Maturity / Technology Supported
    Export and Share
  • Product Maturity / Technology Supported
    Historical Reporting
  • Product Maturity / Applications
    Log Management
  • Product Maturity / Applications
    Real-time monitoring and reporting
  • Product Maturity / Applications
    Risk and Compliance Management
  • Product Maturity / Technology Supported
    Voice User Interface Report
  • Product Maturity / Applications
    Workforce Optimization
  • Product Maturity / Applications
    Other Applications
WEAKNESSES
  • Product Maturity / Technology Used
    Artificial Intelligence
  • Product Maturity / Technology Used
    Machine Learning
  • Product Maturity / Medium of Delivery of Support Services
    On-Site Support
  • Product Maturity / Technology Used
    Other Technology Used
  • Product Maturity / Delivery Mode
    Full Time Equivalent
  • Product Maturity / Technology Supported
    Funnel Analysis
  • Product Maturity / Technology Supported
    Other Technologies Supported
  • Product Maturity / Pre-Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / End Users
    IT
  • Product Maturity / End Users
    Manufacturing
  • Product Maturity / End Users
    Telecommunication
  • Product Maturity / Breadth and Depth of Product Offerings
    Products Offered
  • Product Maturity / Support Services
    Customer Redressal Mechanism/Program
  • Product Maturity / Support Services
    Level of Support
  • Product Maturity / Breadth and Depth of Product Offerings
    Product Variants
  • Product Maturity / Product Features and Functionality
    Channel Supported
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Delivery
  • Product Maturity
    Support Services
  • Product Maturity / Solution Delivery
    Delivery - Through Partners / Third-Party Vendors / MSSPs
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TOP FEATURES
  • Product Features and Functionality
    Applications
  • Product Features and Functionality
    Technology Supported
  • Product Features and Functionality
    Technology Used
  • Deployment Model
    On-Premise
  • Deployment Model / Hosted
    On-Cloud
  • End Users
    Banking
  • Technology Used
    Data Extraction and Mining
  • Solution Delivery
    Delivery - Direct
  • Technology Supported
    Voice User Interface Report
  • Services Offered
    Consulting services

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SAP SE Presence in Contact Center Analytics Solutions

Questions & Answers

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