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SAP Contact Center
Online
Weinheim, Germany
1972
$10BN to $50BN
Enterprise
82 Likes
79 Buyers are Negotiating "Group Buyer Deal"

SAP Contact Center USP

SAP provides SAP Contact Center software in the contact center analytics market Request SAP Contact Center Pricing to get more information.

Summary

SAP provides online monitoring, reporting, and analysis capabilities, along with other contact center solutions, such as voice over IP telephony services, unified multichannel contact routing, voicemail and messaging services, call recording and contact history services, consolidated administration, management, and control. It can be used as a standalone solution or integrated with other applications. Further, it is natively integrated with the SAP CRM application and the SAP cloud to provide an end-to-end customer experience solution.

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79 Buyers Negotiating
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Strengths
  • +12
    Hosted / On-Cloud
  • +6
    Delivery - Direct
  • +13
    Data Extraction and Mining
  • +14
    Natural Language Processing (NLP)
  • +11
    On-Premise
  • +13
    Remote Support
  • +5
    Per User Basis
  • +14
    Subscription / Licensing
  • +6
    Appication Performance Report
  • +8
    Automatic Call Distributor
  • +13
    Customer Experience Management
  • +7
    Customizable reprts and Dashboards
  • +9
    Export and Share
  • +10
    Historical Reporting
  • +9
    Log Management
  • +11
    Real-time monitoring and reporting
  • +10
    Risk and Compliance Management
  • +5
    Voice User Interface Report
  • +12
    Workforce Optimization
  • +14
    Other Applications
Weaknesses
  • -7
    Delivery - Through Partners / Third-Party Vendors
  • -13
    Breadth and Depth of Product Offerings
  • -5
    Delivery
  • -6
    Support Services
  • -9
    Channel Supported
  • -6
    Product Variants
  • -9
    Customer Redressal Mechanism/Program
  • -8
    Level of Support
  • -13
    Products Offered
  • -5
    Artificial Intelligence
  • -12
    Machine Learning
  • -12
    On-Site Support
  • -6
    Other Technology Used
  • -13
    Full Time Equivalent
  • -8
    Funnel Analysis
  • -11
    Other Technologies Supported
  • -8
    Software Requirement Specification (SRS)
  • -13
    IT
  • -12
    Manufacturing
  • -14
    Telecommunication
SAP Contact Center Presence in Contact Center Analytics Solutions
SAP is a reputed global software and services provider having a direct or indirect presence in more than 180 countries through a group of 255 subsidiaries to distribute SAP’s products, solutions, and services. SAP has invested in SAP Labs Network and SAP Innovation Center Network, thus reflecting its commitment toward product differentiation and innovation. SAP Labs are located in 13 countries across the globe, which help SAP understand the trends being accepted and accordingly bring about changes in its offerings to increase its global market share. The presence in all geographic regions helps SAP collaborate with the top universities and hire employees from dynamic and vibrant communities. The company has invested around 15% of its annual revenue in 2016 in R&D activities. Further, acquisitions and partnerships have been the key inorganic strategies adopted by SAP SE to expand its product portfolio and geographic presence.
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  SME
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