SAP provides SAP Contact Center software in the contact center analytics market Request
SAP Contact Center Pricing to get more information.
SAP provides online monitoring, reporting, and analysis capabilities, along with other contact center solutions, such as voice over IP telephony services, unified multichannel contact routing, voicemail and messaging services, call recording and contact history services, consolidated administration, management, and control. It can be used as a standalone solution or integrated with other applications. Further, it is natively integrated with the SAP CRM application and the SAP cloud to provide an end-to-end customer experience solution.