SAP Contact Center Pricing & Demo

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SAP Contact Center
Weinheim, Germany
1972
$10BN to $50BN
Enterprise
82 Likes
79 Buyers Negotiating

Summary

SAP provides online monitoring, reporting, and analysis capabilities, along with other contact center solutions, such as voice over IP telephony services, unified multichannel contact routing, voicemail and messaging services, call recording and contact history services, consolidated administration, management, and control. It can be used as a standalone solution or integrated with other applications. Further, it is natively integrated with the SAP CRM application and the SAP cloud to provide an end-to-end customer experience solution.

Discussions

Strengths
  • +12
    Hosted / On-Cloud
  • +6
    Delivery - Direct
  • +13
    Data Extraction and Mining
  • +14
    Natural Language Processing (NLP)
  • +11
    On-Premise
  • +13
    Remote Support
  • +5
    Per User Basis
  • +14
    Subscription / Licensing
  • +6
    Appication Performance Report
  • +8
    Automatic Call Distributor
  • +13
    Customer Experience Management
  • +7
    Customizable reprts and Dashboards
  • +9
    Export and Share
  • +10
    Historical Reporting
  • +9
    Log Management
  • +11
    Real-time monitoring and reporting
  • +10
    Risk and Compliance Management
  • +5
    Voice User Interface Report
  • +12
    Workforce Optimization
  • +14
    Other Applications
Cautions
  • -7
    Delivery - Through Partners / Third-Party Vendors
  • -13
    Breadth and Depth of Product Offerings
  • -5
    Delivery
  • -6
    Support Services
  • -9
    Channel Supported
  • -6
    Product Variants
  • -9
    Customer Redressal Mechanism/Program
  • -8
    Level of Support
  • -13
    Products Offered
  • -5
    Artificial Intelligence
  • -12
    Machine Learning
  • -12
    On-Site Support
  • -6
    Other Technology Used
  • -13
    Full Time Equivalent
  • -8
    Funnel Analysis
  • -11
    Other Technologies Supported
  • -8
    Software Requirement Specification (SRS)
  • -13
    IT
  • -12
    Manufacturing
  • -14
    Telecommunication

SAP Contact Center Reviews

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Buyer, Enterprise Company

5
Apr 25, 2023
SAP SEs Contact Center Analytics offerings 4.5/5 I recently purchased SAP Ses Contact Center Analytics offerings and, so far, I have been impressed. I like the product vision the most, There is a clear focus on customer service excellence, deploying the latest industry practices and technologies for managing digital customer data. The product features are comprehensive and I am able to fulfill all my customer service needs. I found it to be easy to use and results in improved customer journeys. The cost of ownership is also favorable, especially when compared to other contact center analytics providers on the market. It is also very easy to integrate with my existing CRM system and I achieved a great level of interoperability. SAP SE is a well-established and mature company, so I was never really concerned about their stability. The overall design of their offerings is innovative and I have been able to move away from manual processes to automated ones. The customer service I experienced was top notch and their responses to my concerns were both timely and effective. One of the great features thats most impressive to me is the clearly designed support for futuristic use cases. The features are built on the use of cutting-edge and next generation technologies which helps drive the best customer experiences. Plus, the value for my money is quite adequate. All in all, Im pleased with my purchase of SAP SEs Contact Center Analytics offerings and I would gladly award them a rating of 4.5 out of 5 stars.
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SAP Contact Center Presence in Contact Center Analytics Solutions
SAP is a reputed global software and services provider having a direct or indirect presence in more than 180 countries through a group of 255 subsidiaries to distribute SAP’s products, solutions, and services. SAP has invested in SAP Labs Network and SAP Innovation Center Network, thus reflecting its commitment toward product differentiation and innovation. SAP Labs are located in 13 countries across the globe, which help SAP understand the trends being accepted and accordingly bring about changes in its offerings to increase its global market share. The presence in all geographic regions helps SAP collaborate with the top universities and hire employees from dynamic and vibrant communities. The company has invested around 15% of its annual revenue in 2016 in R&D activities. Further, acquisitions and partnerships have been the key inorganic strategies adopted by SAP SE to expand its product portfolio and geographic presence.
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