2.94

SAP SE Contact Center Reviews & Details

  • Weinheim, Germany
  • 1972
  • $10BN to $50BN
Sectors
BFSI, Manufacturing, Media and Entertainment, Retail and Consumer Goods, Healthcare and Life Sciences, Energy and Utilities, Government and Public Sector, Information Technology
Regions
Europe, Middle East and Africa, Asia-Pacific, Latin America, North America
2.94
Company Overview
SAP provides online monitoring, reporting, and analysis capabilities, along with other contact center solutions, such as voice over IP telephony services, unified multichannel contact routing, voicemail and messaging services, call recording and contact history services, consolidated administration, management, and control. It can be used as a standalone solution or integrated with other applications. Further, it is natively integrated with the SAP CRM application and the SAP cloud to provide an end-to-end customer experience solution.
USP

SAP provides SAP Contact Center software in the contact center analytics market

SAP SE Popular Comparisons
Evaluated against 209 key buying criteria
Strengths
  • Hosted / On-Cloud
  • Delivery - Direct
  • Data Extraction and Mining
  • Natural Language Processing (NLP)
  • On-Premise
  • Remote Support
  • Per User Basis
  • Subscription / Licensing
  • Appication Performance Report
  • Automatic Call Distributor
  • Customer Experience Management
  • Customizable reprts and Dashboards
  • Export and Share
  • Historical Reporting
  • Log Management
  • Real-time monitoring and reporting
  • Risk and Compliance Management
  • Voice User Interface Report
  • Workforce Optimization
  • Other Applications
Weaknesses
  • No Weaknesses
No Reviews
Questions And Answers
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SAP SE Presence in Contact Center Analytics Solutions
SAP is a reputed global software and services provider having a direct or indirect presence in more than 180 countries through a group of 255 subsidiaries to distribute SAP’s products, solutions, and services. SAP has invested in SAP Labs Network and SAP Innovation Center Network, thus reflecting its commitment toward product differentiation and innovation. SAP Labs are located in 13 countries across the globe, which help SAP understand the trends being accepted and accordingly bring about changes in its offerings to increase its global market share. The presence in all geographic regions helps SAP collaborate with the top universities and hire employees from dynamic and vibrant communities. The company has invested around 15% of its annual revenue in 2016 in R&D activities. Further, acquisitions and partnerships have been the key inorganic strategies adopted by SAP SE to expand its product portfolio and geographic presence.
#1 Product Features and Functionality / Applications
#2 Product Features and Functionality / Technology Supported
#3 Product Features and Functionality / Technology Used
#4 Solutions Offered / Cross Channel Analytics
#5 Services Offered / Managed Services

SAP SE QUADRANTS

SAP SE has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Europe