The eGain CRM software is a cloud-based, on-site CRM software providing cloud customer engagement solutions and helping design and deliver smart connected customer journeys across social, web, mobile, and contact centers. eGain CRM software is designed for business to consumer (B2C) businesses to operationalize and digitalize customer engagement strategies. This solution has specialized consoles for social media managers, supervisors, managers, business analysts, agents, administrators, and knowledgeable authors.
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