360 Score: 3.94
(5 Reviews)
For Vendors
FRESHWORKS INC
  • California, USA
  • 2010
  • $101MN to $500MN

FRESHWORKS INC in CRM Software

FRESHWORKS INC Overview

With Freshsales CRM, the interface is straightforward, the user gets deeper visibility into sales pipeline and is able to generate powerful reports — in one hassle-free package.

Features:
  • Manage leads efficiently: Routinely capture website visitors as sales leads and group them based on their visit with website. Assign them to the right salespeople on team. Reach out to each lead with full context and an advised call-to-action.
  • Timely Deals Closure: Convert sales pipeline into a well-oiled revenue engine—organize, analyze, prioritize and close deals faster. Use the sales CRM to bring visibility and speed to pipeline.
  • Know visitors in real time: When visitors make key decisions on website and with product, don’t miss a beat. Get real-time analytics from the sales CRM to power next conversation.
  • Make quick, quality calls: Buy numbers, assign them to sales reps, and start making calls—all from the sales CRM. With automatic call logs, every call in Freshsales is captured; you can also manually log calls you receive outside Freshsales.
  • Maximize E-mails flow: Create emails that matter. Find out how they are performing with contacts, automate sales campaigns, and never miss another email
  • Analyze and forecast sales: Drill down into sales numbers, reps, and campaigns. Create reports to find out how sales practices can be best practices.
  • Intelligent Workflows: Create workflow automations that operate like clockwork, so you can find more time for activities that actually move the needle.
  • Freshsales mobile app: Keep sales going from smartphone without missing out on anything: get 360° context, move leads across stages, fix meetings, and ride to them.
  • Integrate apps with Freshsales: Drive revenue by integrating Freshsales with other business tools. Freshsales helps you synergize data from favorite apps, so you get the best of every tool under one roof.
FRESHWORKS INC USP

Freshsales CRM software, provides features such as AI-based lead scoring, phone, email, activity capture and more which teams can use for better sales capture and capitalize on the available opportunities. The software uses in-built email and phone powered by freshcaller. It surfaces high potential leads - those who exhibit sales-ready buying signals and behaviours. Provides deep diving into a prospect’s engagement level, get context, and plan conversations. Add tasks, set up meetings, send mails and make calls from the deal card.

FRESHWORKS INC Popular Comparisons
Evaluated against 128 key buying criteria

FRESHWORKS INC strengths and weaknesses

Strengths
  • Product Maturity / Sales Automation / Quote Management
    Timely Deals Closure
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  • Product Maturity / Sales Automation / Opportunity Management
    Manage leads efficiently
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  • Product Maturity / Sales Automation / Track Customer Feedbac...
    Customer Engagement
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  • Product Maturity / Platform Features / Workflow Capability
    Intelligent Workflows
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  • Product Maturity / Sales Automation / Contact Management
    Effective Contacts Database
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  • Product Maturity / Marketing Automation / Campaign Managemen...
    Better Campaign Creation & Tracking
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  • Cloud
  • On-Premise
  • Live Support Chat
  • Maintenance & Troubleshoot
  • System Integration
  • Calls and Voice
  • CRM Integration
  • Data ImpEx Tools
  • Mobile User Support
  • Task Management
  • Contact Management
  • Opportunity Management
  • Product & Pricing Management
  • Quote Management
Weaknesses
  • Hybrid
  • Consulting
  • Ticketing
  • Email Tracking/Automation
  • Partner Applications
  • Social Collaboration Features
  • Social Network Integration
  • Contract Management
  • Forecastig & Tracking
  • Call Scripting
  • Knowledge Portal
  • APIs
  • Internationalization
  • Real-Time Process Monitoring
  • SEO / Keyword Analytics
  • Content Management
  • Customizable Reports
  • Customization
  • Interactive Dashboards
  • Output Documentation
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FRESHWORKS INC Reviews

Vice President,Company Name Classified
Vice President, Company Name Classified
(*)(*)(*)(*)(*)5

“Not the best CRM out there"

Freshsales provides pretty good customization but honestly it needs a lot of work. Constantly buggy, lack of customization options, bad customer support, unfortunately there are very little automations as well.
Global Head - Service and Product Development,Company Name Classified
Global Head - Service and Product Development, Company Name Classified
(*)(*)(*)(*)( )4

“Mutivector usability for a CRM"

Great Dashboard for Productivity!! A Link to everything i need to check regarding my agenda. Gmail integration works fine for me.. Like the integrations with other Freshworks tools and third parties. Special for me is the Quickbooks Online integration. A lot of thing to configure in order to automate taks.
General Manager,Company Name Classified
General Manager, Company Name Classified
(*)(*)(*)(*)(*)5

“Excellent application for sales, customer support and integrated"

You can see the communication across different channels. If we have a contact that comes in through the chat, or sends an email to support team, they will see if there are other conversations that happened on different channels - like with the sales team for example. The fact that this is not a required feature of every sales/support software today is purely due to the difficulty in designing something that needs such variation in user experience and also requires clear organization of a large amount of data. They do a wonderful job.
Global Head - Service and Product Development,Company Name Classified
Global Head - Service and Product Development, Company Name Classified
(*)(*)(*)(*)(*)5

“Lots of issues with CRM migration"

The system is relatively easy to understand however when it comes to usage I find it''s very clunky. I can see how the open set up and free customization may overwhelm even experienced users. I would even say that, the coders and web designers at freshsales had more of an influence on this product then the relation management professionals.
General Manager,Company Name Classified
General Manager, Company Name Classified
(*)(*)(*)(*)(*)5

“Interactive calling is really good"

Foolowing up opportunities is really easy and making calls from the web dialer to the whole world is just amazing.

FRESHWORKS INC Questions And Answers

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Top FRESHWORKS INC Features

#1 Sales Automation / Track Customer Feedback
#2 Sales Automation / Quote Management
#3 Sales Automation / Opportunity Management
#4 Sales Automation / Product & Pricing Management
#5 Marketing Automation / Campaign Management

FRESHWORKS INC QUADRANTS

FRESHWORKS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Europe