3.94

FRESHWORKS INC in CRM Software

  • California, USA
  • 2010
  • $101MN to $500MN
Sectors
BFSI, Education, Healthcare, Manufacturing, Media and Entertainment, Travel and Hospitality, Retail, Transportation and Logistics, IT and Telecom, Real Estate
Regions
Europe, Middle East and Africa, Asia-Pacific, Latin America, North America
3.94
Company Overview
With Freshsales CRM, the interface is straightforward, the user gets deeper visibility into sales pipeline and is able to generate powerful reports — in one hassle-free package.

Features:
  • Manage leads efficiently: Routinely capture website visitors as sales leads and group them based on their visit with website. Assign them to the right salespeople on team. Reach out to each lead with full context and an advised call-to-action.
  • Timely Deals Closure: Convert sales pipeline into a well-oiled revenue engine—organize, analyze, prioritize and close deals faster. Use the sales CRM to bring visibility and speed to pipeline.
  • Know visitors in real time: When visitors make key decisions on website and with product, don’t miss a beat. Get real-time analytics from the sales CRM to power next conversation.
  • Make quick, quality calls: Buy numbers, assign them to sales reps, and start making calls—all from the sales CRM. With automatic call logs, every call in Freshsales is captured; you can also manually log calls you receive outside Freshsales.
  • Maximize E-mails flow: Create emails that matter. Find out how they are performing with contacts, automate sales campaigns, and never miss another email
  • Analyze and forecast sales: Drill down into sales numbers, reps, and campaigns. Create reports to find out how sales practices can be best practices.
  • Intelligent Workflows: Create workflow automations that operate like clockwork, so you can find more time for activities that actually move the needle.
  • Freshsales mobile app: Keep sales going from smartphone without missing out on anything: get 360° context, move leads across stages, fix meetings, and ride to them.
  • Integrate apps with Freshsales: Drive revenue by integrating Freshsales with other business tools. Freshsales helps you synergize data from favorite apps, so you get the best of every tool under one roof.
USP

Freshsales CRM software, provides features such as AI-based lead scoring, phone, email, activity capture and more which teams can use for better sales capture and capitalize on the available opportunities. The software uses in-built email and phone powered by freshcaller. It surfaces high potential leads - those who exhibit sales-ready buying signals and behaviours. Provides deep diving into a prospect’s engagement level, get context, and plan conversations. Add tasks, set up meetings, send mails and make calls from the deal card.

FRESHWORKS INC Popular Comparisons
Evaluated against 128 key buying criteria
Strengths
  • Cloud
  • On-Premise
  • Live Support Chat
  • Maintenance & Troubleshoot
  • System Integration
  • Calls and Voice
  • CRM Integration
  • Data ImpEx Tools
  • Mobile User Support
  • Task Management
  • Contact Management
  • Opportunity Management
  • Product & Pricing Management
  • Quote Management
  • Track Customer Feedback
  • Campaign Management
  • Email Marketing
  • Marketing Campaigns
  • User tracking capabilities
  • Case Management
Weaknesses
  • No Weaknesses
No Reviews
Questions And Answers
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#1 Sales Automation / Quote Management
#2 Sales Automation / Opportunity Management
#3 Sales Automation / Track Customer Feedback
#4 Sales Automation / Product & Pricing Management
#5 Marketing Automation / User tracking capabilities

FRESHWORKS INC QUADRANTS

FRESHWORKS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Europe