NICE CRM Integrations is an industry-leading CXone CRM integration software. NICE inContact is contact center management software provided by Nice Systems. This CRM provides insights that help to optimize workforce management.
Nice comes with high-level features like omnichannel routing, analytics, workforce management all in one platform. Nice pricing starts at $100/month/user for small businesses as well as enterprise.
Nice Pricing can change as per the customer's requirements. It comes with easy to understand the platform and can be deployed quickly.
Nice provides a demo for agents and also comparison videos which can help them understand which product is best along with proper analysis of CRM. It also provides a customer feedback system wherein agents can discuss the required features and provide feedback on the existing CRM software.
Nice provides agents a 360 degree view of customer along with insights into prior interactions with any sort of channel.
- Synchronize interaction data and history
- Provides insights into customer journey
- Tie back to voice call recordings
Agent interface effortlessly integrates into CRM system by reorganization of omnichannel contact handling and limiting agent communication handling times
- Integrate contact center controls
- Provide agents a consolidated interface
- Simplify omnichannel interaction handling
Easy Deployment and Maintenance
Nice has ability of quick and easy installation.
- Pre-built integrations that are ready to deploy
- Salesforce, Oracle, Zendesk, Microsoft Dynamics, and more
- Eliminate costs of custom integrations
- Quick access to newly developed functionality
Automate interaction handling
The skills-based routing engine ensures every contact is automatically delivered to the best available agent, based on agent skills, agent skill level, customer profile, and contact center data.
- Leverage customer data to optimize interactions
- Ensure routing to best qualified agent
- Self-service, automated workflows integrated with your CRM