NICE CRM Pricing & Demo
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85 Buyers Negotiating
Summary
NICE CRM Integrations is an industry-leading CXone CRM integration software. NICE inContact is contact center management software provided by Nice Systems. This CRM provides insights that help to optimize workforce management.
Nice Pricing:
Nice comes with high-level features like omnichannel routing, analytics, workforce management all in one platform. Nice pricing starts at $100/month/user for small businesses as well as enterprise.
Nice Pricing can change as per the customer's requirements. It comes with easy to understand the platform and can be deployed quickly.
Nice Demo:
Nice provides a demo for agents and also comparison videos which can help them understand which product is best along with proper analysis of CRM. It also provides a customer feedback system wherein agents can discuss the required features and provide feedback on the existing CRM software.
Features:
Customized Interactions
Nice provides agents a 360 degree view of customer along with insights into prior interactions with any sort of channel.
- Synchronize interaction data and history
- Provides insights into customer journey
- Tie back to voice call recordings
Increases Efficiency
Agent interface effortlessly integrates into CRM system by reorganization of omnichannel contact handling and limiting agent communication handling times
- Integrate contact center controls
- Provide agents a consolidated interface
- Simplify omnichannel interaction handling
Easy Deployment and Maintenance
Nice has ability of quick and easy installation.
- Pre-built integrations that are ready to deploy
- Salesforce, Oracle, Zendesk, Microsoft Dynamics, and more
- Eliminate costs of custom integrations
- Quick access to newly developed functionality
Automate interaction handling
The skills-based routing engine ensures every contact is automatically delivered to the best available agent, based on agent skills, agent skill level, customer profile, and contact center data.
- Leverage customer data to optimize interactions
- Ensure routing to best qualified agent
- Self-service, automated workflows integrated with your CRM
Discussions
Discussions (1)
Buyer
elle's requirement
17/06/2022
"research purposes"
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NICE CRM Reviews
Buyer, Media & Entertainment, SME
Apr 04, 2020
“Good solution to manage your contact centers”
We use NICE solution to in our call centers experience, we are happy with the solution is very easy to use and give us the information that we need. We can follow the customer interaction very easy and generate reports of our client satisfaction and detect patrons.
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James Smith
Apr 04, 2020
“Implementation was very straightforward”
The inContact suite has been a real life saver for being able track different contact channels and pull the different interactions together to see the full picture of what customers experience. This has been evident in higher satisfaction scores since we launched the product from simply being able to tell customers that they are being heard.
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Buyer, Telecom Infrastructure, SME
Apr 04, 2020
“Works but you need a good Internet conex”
You must have a stable internet connection and the most important if you use this software from a desktop make sure that your Ram is big enough to support it otherwise it will stuck.
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James Smith
Apr 03, 2020
“Overall a good product”
Overall, I''m happy with InContact. The only thing I wish is that support was more helpful when it comes to using the features, and why the glaring discrepancy in reporting numbers from 2 separate reports that seems like they should be reporting on the same metric.
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Buyer, Telecom Infrastructure, SME
Apr 03, 2020
“Best calling features”
Mostly reliant software with great sound quality. Great call routing features and automation.
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Company Size :
Enterprise
SME
Startup
