NICE CRM Pricing & Demo

Are you from this Company ?
NICE CRM
Online
Central District, Israel
1986
$1BN to $5BN
Enterprise
88 Likes
85 Buyers are Negotiating "Group Buyer Deal"

NICE CRM USP

Nice is the provider of cloud and on-cloud software solutions for organizations. Its integrations consolidate customer data into single interface. It provides quick access to the information needed and delivers personalized service to customers. NICE inContact is contact center management software provided by Nice Systems. This CRM provides insights which helps to optimize workforce management. Nice pricing starts at a very nominal monthly price per user per month.

Request NICE CRM Pricing to get more information.

Summary

NICE CRM Integrations is an industry-leading CXone CRM integration​ software. NICE inContact is contact center management software provided by Nice Systems. This CRM provides insights that help to optimize workforce management.

Nice Pricing:

Nice comes with high-level features like omnichannel routing, analytics, workforce management all in one platform. Nice pricing starts at $100/month/user for small businesses as well as enterprise.

Nice Pricing can change as per the customer's requirements. It comes with easy to understand the platform and can be deployed quickly.

Nice Demo:

Nice provides a demo for agents and also comparison videos which can help them understand which product is best along with proper analysis of CRM. It also provides a customer feedback system wherein agents can discuss the required features and provide feedback on the existing CRM software.

Features:


Customized Interactions

Nice provides agents a 360 degree view of customer along with insights into prior interactions with any sort of channel.

  • Synchronize interaction data and history
  • Provides insights into customer journey
  • Tie back to voice call recordings

Increases Efficiency

Agent interface effortlessly integrates into CRM system by reorganization of omnichannel contact handling and limiting agent communication handling times

  • Integrate contact center controls
  • Provide agents a consolidated interface
  • Simplify omnichannel interaction handling

Easy Deployment and Maintenance

Nice has ability of quick and easy installation.

  • Pre-built integrations that are ready to deploy
  • Salesforce, Oracle, Zendesk, Microsoft Dynamics, and more
  • Eliminate costs of custom integrations
  • Quick access to newly developed functionality

Automate interaction handling 

The skills-based routing engine ensures every contact is automatically delivered to the best available agent, based on agent skills, agent skill level, customer profile, and contact center data.

  • Leverage customer data to optimize interactions
  • Ensure routing to best qualified agent
  • Self-service, automated workflows integrated with your CRM

Discussions

1
Add Requirements
Added Requirements
“I am looking for a CRM Software in north America. My budget is $50,000. Looking to buy in 15 days.”
2
Select Vendors
NICE CRM
85 Buyers Negotiating
3
Send Requirement
Get Vendors & Experts Response To Each Requirement Within Hours.
Requirements submitted successfully.
ops! Something went wrong. Please try again later.
Strengths
  • +5
    Personalize interactions with context
  • +14
    Automate interaction handling
  • +13
    Increase agent efficiency & independence
  • +12
    Deploy & maintain with ease
  • +12
    Best User tracking feature for managers
  • +11
    Integration with partner application is better
  • +9
    Cloud
  • +6
    Consulting
  • +12
    Maintenance & Troubleshoot
  • +8
    CRM Integration
  • +13
    Data ImpEx Tools
  • +6
    Email Tracking/Automation
  • +12
    Mobile User Support
  • +5
    Contact Management
  • +11
    Contract Management
  • +8
    Opportunity Management
  • +6
    Quote Management
  • +14
    Email Marketing
  • +9
    Customer and Contacts Database
  • +7
    Customer Support Site
Weaknesses
  • -11
    Hybrid
  • -10
    On-Premise
  • -5
    Live Support Chat
  • -13
    System Integration
  • -14
    Ticketing
  • -7
    Calls and Voice
  • -14
    Partner Applications
  • -10
    Social Collaboration Features
  • -11
    Social Network Integration
  • -5
    Task Management
  • -7
    Forecastig & Tracking
  • -10
    Product & Pricing Management
  • -9
    Track Customer Feedback
  • -5
    Campaign Management
  • -13
    Marketing Campaigns
  • -12
    User tracking capabilities
  • -11
    Call Scripting
  • -6
    Case Management
  • -12
    Interactive Voice Response (IVR)
  • -8
    Make, Receive, and Record Calls

NICE CRM Reviews

user-icon

Buyer, Telecom Infrastructure, SME

5
Apr 04, 2020

“Works but you need a good Internet conex”

You must have a stable internet connection and the most important if you use this software from a desktop make sure that your Ram is big enough to support it otherwise it will stuck.
Useful (0) Not useful (0)
user-icon

James Smith

4
Apr 04, 2020

“Implementation was very straightforward”

The inContact suite has been a real life saver for being able track different contact channels and pull the different interactions together to see the full picture of what customers experience. This has been evident in higher satisfaction scores since we launched the product from simply being able to tell customers that they are being heard.
Read less Read more
Useful (0) Not useful (0)
user-icon

Buyer, Media & Entertainment, SME

4
Apr 04, 2020

“Good solution to manage your contact centers”

We use NICE solution to in our call centers experience, we are happy with the solution is very easy to use and give us the information that we need. We can follow the customer interaction very easy and generate reports of our client satisfaction and detect patrons.
Read less Read more
Useful (0) Not useful (0)
user-icon

Buyer, Telecom Infrastructure, SME

5
Apr 03, 2020

“Best calling features”

Mostly reliant software with great sound quality. Great call routing features and automation.
Useful (0) Not useful (0)
user-icon

James Smith

5
Apr 03, 2020

“Overall a good product”

Overall, I''m happy with InContact. The only thing I wish is that support was more helpful when it comes to using the features, and why the glaring discrepancy in reporting numbers from 2 separate reports that seems like they should be reporting on the same metric.
Read less Read more
Useful (0) Not useful (0)
I agree to 360Quadrants Terms of use and privacy policy
Success
info
Error
Company Size :
  Enterprise
  SME
  Startup