ZENDESK CRM Pricing & Demo

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ZENDESK CRM
Online
California, USA
2007
$500MN to $1BN
Enterprise
90 Likes
80 Buyers are Negotiating "Group Buyer Deal"

ZENDESK CRM USP

Zendesk Sunshine, the open and flexible CRM software is built on AWS and lets user seamlessly connect and understand all customer data—wherever it lives. It’s fast, powerful, and gives user the freedom to build whatever user want. Sunshine is designed to work with all of business applications, so user can capture every customer interaction, no matter where it comes from. Zendesk pricing caters to all business types and sizes. 

Request ZENDESK CRM Pricing to get more information.

Summary

Zendesk Sunshine is an open platform where the users can share valuable customer data to all departments in the business and build something beyond traditional support. The product offers a high level of flexibility to help customers interact with the agents and to save on agent time and hence increase productivity.

Features:

  • Dashboard: The software helps users to build custom applications that give agents the information they need in one place, in Zendesk Support. Tasks and activities can be carried out with the flexibility of the standards-based coding languages and development frameworks you already know.
  • Customization and Integration: Users can combine Sunshine data with external data sources and build powerful apps so everyone in the organization can utilize the same and help organizations go beyond customer support.
  • Interactive Communication: The software provides AI, bots, and integrated apps for conversational business on any channel.
  • Internal Help Desk – The software not only helps with customer engagement, but it also provides an opportunity to engage with employees. The internal help desk provides employees with all of the data or information they require to carry out their tasks seamlessly, leading to happier employees.
  • Third-Party Data – The CRM desktop enables users to integrate and connect data from third party sources. This provides the users with a complete 360 view of the data and this can be used for better decision making and growth prospects.

Zendesk Pricing:

Zendesk pricing is categorized into Support, Sales and Platform.

Support – The Zendesk pricing for support starts at $5 per agent. Zendesk pricing is free on a trial basis for Support and Support Suite for 14 days.

  • Support – It enables users to track, prioritize and solve customer support tickets. It offers web, email, mobile and public social channels, customer context, business rules, apps and integrations, and analytics and reporting.
  • Support Suite – This provides everything in support plus agent workspace, live chat, social messaging, voice and SMS, self-service and knowledge base and omnichannel reporting.
  • Custom Built – This offers support suite features and Sunshine CRM platform, advanced security and compliance, change management and launch and implementation services.

Sales – The Zendesk pricing for sales starts at $19 per seat. Zendesk pricing is free on a trial basis.

  • Sell – The Zendesk pricing sell plan enables users to track leads, manage deals and grow customer relationships. It offers customer sales pipeline, full-featured mobile CRM, email integration including Gmail, apps and integration and analytics and reporting.
  • Sales Suite – This offers everything in sales plus live chat, prospect list building, and lead and contact enrichment.

Platform – Sunshine CRM. The Zendesk pricing for its Sunshine platform is as below –

  •  Zendesk pricing Lite – Priced at $0 (included with Support Enterprise and Support Suite Enterprise). It offers 100k custom object records, Zendesk events only, 90-day event retention, Zendesk profiles, and lite API limits.
  •  Zendesk pricing Professional – Priced at $19 per agent per month. It offers 500k custom object records, Zendesk events + 25k custom events/day, 1-year event retention, 5 external profiles per person, AWS events connector and Pro API limits.
  •  Zendesk pricing Enterprise – Priced at $59 per agent per month. It offers 25m custom object records, Zendesk events + 100k custom events/day, 3-year event retention, 15 external profiles/person, Includes AWS Events Connector and Enterprise API limits.

Zendesk Demo:

Zendesk offers a demo of all of its products for users to choose the best product suited to their business.

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Strengths
  • +13
    Better contact creation and sharing
  • +12
    Client behavior tracking
  • +11
    Gamification in dashboards
  • +10
    In-built voice recorder
  • +6
    Good Opportunity Analysis
  • +5
    Integrates to every system
  • +10
    On-Premise
  • +6
    Consulting
  • +5
    Live Support Chat
  • +12
    Maintenance & Troubleshoot
  • +8
    CRM Integration
  • +13
    Data ImpEx Tools
  • +6
    Email Tracking/Automation
  • +12
    Mobile User Support
  • +10
    Social Collaboration Features
  • +5
    Contact Management
  • +11
    Contract Management
  • +8
    Opportunity Management
  • +6
    Quote Management
  • +5
    Campaign Management
Weaknesses
  • -9
    Cloud
  • -11
    Hybrid
  • -13
    System Integration
  • -14
    Ticketing
  • -7
    Calls and Voice
  • -14
    Partner Applications
  • -11
    Social Network Integration
  • -5
    Task Management
  • -7
    Forecastig & Tracking
  • -10
    Product & Pricing Management
  • -9
    Track Customer Feedback
  • -12
    User tracking capabilities
  • -11
    Call Scripting
  • -6
    Case Management
  • -10
    Products and Version Tracking
  • -12
    APIs
  • -6
    Internationalization
  • -7
    Revenue Analytics
  • -6
    ROI Analytics
  • -7
    Test Environments

ZENDESK CRM Reviews

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Buyer, Construction, Enterprise

4
Apr 04, 2020

“Powerful and fast sales management tool”

It is easy to set up the challenge to call the advantage of returning in a year, and it is even better that the calling phone was registered. You can listen to me and when I follow up to know exactly what is going on successively, I got a clear idea of ​​what lead sources are stronger so I can focus on them in the first place.
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Buyer, Education, SME

5
Apr 04, 2020

“Great starter CRM, but needs more integration options”

There is no option to bulk delete untracked emails. Some other CRM systems have a chrome extension to do this in gmail, that would be a great feature. Base does not save email drafts, sometimes i hit the backspace button and my browser goes back, may be a clumsy thing on my end by this makes me rather compose emails in gmail, losing the ability to track opens and clicks to link as I can in base.
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Buyer, Telecom Infrastructure, SME

5
Apr 04, 2020

“Everything simply works and it works well”

The thing that''''s great is that there''''s a bit of gamification. For example, you can set your monthly sales goals and having that stare you in the face every day really motivates you. Also, the dashboard gives you a bird''''s eye view of everything so you can see that you need more deals if you want to hit your goals. There is no place in the phone number field for an extension. It''''s not a big deal, you can just put the contact''''s extension in your notes, but if you have many notes, you''''ll be doing a lot of scrolling to find it.
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Buyer, Construction, Enterprise

5
Apr 03, 2020

“Great software, terrible support”

Zendesk as a tool does what it is supposed to do, and it does it well. Because it is so full-featured, it can be years'' work to get everything set like you need, and they provide little to no assistance.
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Buyer, Telecom Infrastructure, SME

5
Apr 03, 2020

“Market Leader in Ticketing Software”

Its integration with Slack drove great user adoption and encouraged submissions. This platform allowed us to report on the most common IT and biz ops issues at our org while allowing "agents" to service and help the team effectively.
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