360 Score: 3.17
For Vendors

ZENDESK INC in CRM Software

  • California, USA
  • 2007
  • $500MN to $1BN
Sectors
BFSI, Education, Manufacturing, Travel and Hospitality, Retail, IT and Telecom, Real Estate
Regions
Middle East and Africa, Asia-Pacific, Latin America, North America
Company Overview
Zendesk Sunshine is an open platform where the users can share valuable customer data to every part of business and build something beyond traditional support.

Features:
  • Power workspace with customer data: Build custom apps that give your agents the information they need in one place, in Zendesk Support. All with the flexibility of the standards-based coding languages and development frameworks you already know.
  • Build standalone apps: Combine Sunshine data with external data sources, and build powerful apps so everyone in your organization can go beyond customer support.
  • Deliver interactive messaging experiences: Go beyond texting with AI, bots, and integrated apps for conversational business on any channel.
USP

Zendesk Sunshine, the open and flexible CRM software is built on AWS and lets user seamlessly connect and understand all customer data—wherever it lives. It’s fast, powerful, and gives user the freedom to build whatever user want. Sunshine is designed to work with all of business applications, so user can capture every customer interaction, no matter where it comes from.

ZENDESK INC Popular Comparisons
Evaluated against 128 key buying criteria
Strengths
  • On-Premise
  • Consulting
  • Live Support Chat
  • Maintenance & Troubleshoot
  • CRM Integration
  • Data ImpEx Tools
  • Email Tracking/Automation
  • Mobile User Support
  • Social Collaboration Features
  • Contact Management
  • Contract Management
  • Opportunity Management
  • Quote Management
  • Campaign Management
  • Email Marketing
  • Marketing Campaigns
  • Customer and Contacts Database
  • Customer Support Site
  • Interactive Voice Response (IVR)
  • Knowledge Portal
Weaknesses
  • No Weaknesses
No Reviews
Questions And Answers
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#1 Sales Automation / Quote Management
#2 Sales Automation / Opportunity Management
#3 Sales Automation / Contract Management
#4 Marketing Automation / Marketing Campaigns
#5 Marketing Automation / Email Marketing

ZENDESK INC QUADRANTS

ZENDESK INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Latin America

  • Niche Quadrant

    All-Middle East and Africa