CallMiner has a global clientele spread across various verticals, such as BPO, BFSI, technology, telecommunications, energy, utilities, healthcare, retail, and travel and hospitality. The company has its presence in the regions of North America, Europe, and APAC. Recently, CallMiner has opened a new office in Florida, US, to cater to its growing clientele. Additionally, the company has started a new training facility for its customers, clients, and partners. Furthermore, CallMiner opened a new R&D center in Florida to fuel R&D activities in the US. The company has launched and upgraded various products. For instance, in June 2017, CallMiner launched a new product named Eureka Starter Edition, a tool for speech transcription. The tool can help contact centers obtain better insights into their customer interactions. Similarly, in November 2015, CallMiner upgraded the functionality of Eureka by enhancing the capabilities of the customer journey, UX design, root cause analysis, and visualization. The upgradation would speed up the organizational performance and help enterprises enhance their customer experience. As a part of its inorganic growth strategy, the company has entered into various partnerships and collaborations. In June 2017, CallMiner collaborated with Amazon Web Services (AWS) to assist Amazon’s customers in obtaining insights from customer conversations for improving the customer experience using the CallMiner Eureka platform.