CALLMINER in Customer Journey Analytics Software

CallMiner Eureka, a journey-based analytics solution, aids contact centers in improving the customer experience, enhancing the agent performance, ensuring compliance, minimizing risks, reducing operational costs, and enhancing sales. It helps contact center personnel, including supervisors, managers, and agents, access the customer feedback provided by the speech analytics software. CallMiner Eureka Xchange empowers marketers to use the extended capabilities of CallMiner Eureka with new categories and search queries. The new categories can tag customers’ interactions automatically. These categories can be customized as per the customers’ requirements to obtain rapid business insights. The solution can be deployed on cloud and on premises.
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USP : CallMiner provides customer journey analytics solutions through CallMiner Eureka, a speech analytics software, and the Eureka Xchange app. These products help marketers analyze huge volumes of data generated from customer interactions across all customer touchpoints, including emails, chats, calls, and social media.

BUYERS
VENDORS
EXPERTS
2.8
ANALYSTS
 

CALLMINER detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
1.05
2.20
3.95
Product Features and Functionality
2.65
3.60
3.15
Product Differentiation and Impact on Customer Value
2.85
3.30
3.35
Product Branding
2.35
3.80
3.55
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

CALLMINER has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-North America

    22 Participants

  • Niche Quadrant

    All-Europe

    19 Participants

STRENGTHS
WEAKNESSES

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TOP USECASES
TOP FEATURES
  • Product Features and Functionality
    Touchpoints
  • Product Features and Functionality
    Applications Served
  • Product Features and Functionality
    Data Format
  • Channel of Delivery
    Directly
  • Touchpoints
    Call center
  • Touchpoints
    Web
  • Industry Vertical
    Travel and Hospitality
  • Industry Vertical
    Healthcare and Life Sciences
  • Data Format
    Text
  • services
    Customer Support

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CALLMINER Presence in Customer Journey Analytics Software

Questions & Answers

TOP REVIEWS

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