CLICKTALE in Customer Journey Analytics Software

BUYERS
VENDORS
EXPERTS
1.9
ANALYSTS
 

CLICKTALE detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
1.40
2.20
1.65
Product Features and Functionality
1.55
3.60
2.75
Product Differentiation and Impact on Customer Value
2.65
3.30
3.70
Product Branding
2.15
3.80
3.80
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

CLICKTALE has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-North America

    22 Participants

  • Niche Quadrant

    All-Europe

    19 Participants

STRENGTHS
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Company Maturity / Geographic Footprint
    Sales Office - Europe
  • Company Maturity / Geographic Footprint
    Sales Office - North America
  • Product Maturity / Channel of Delivery
    Directly
  • Product Maturity / Channel of Delivery
    Through Partners / Third-Party Vendors / MSSPs
  • Product Maturity / Touchpoints
    Social Media
  • Company Maturity / R&D Spend
    5% - 10%
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Industry Vertical
    Healthcare and Life Sciences
  • Product Maturity / Industry Vertical
    IT and Telecom
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Industry Vertical
    Retail and eCommerce
  • Product Maturity / Industry Vertical
    Travel and Hospitality
  • Product Maturity / Data Format
    Audio/Speech
  • Product Maturity / Data Format
    Image
  • Product Maturity / Data Format
    Text
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Sales Office - Asia-Pacific
WEAKNESSES
  • Product Maturity / Pre Sales Support
    Others (Please specify)
  • Company Maturity / Mergers and Acquisitions Strategy
    Joint Ventures
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Deployment Model
    Hybrid
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Preferred Mode of Delivery
    Per User Basis
  • Product Maturity / Services
    Any other professional service
  • Product Maturity / Applications Served
    Customer loyalty and process management
  • Product Maturity / Touchpoints
    Others
  • Product Maturity / Touchpoints
    Promotional events
  • Product Maturity / Touchpoints
    Sales representative
  • Product Maturity / Touchpoints
    Survey data
  • Company Maturity / R&D Spend
    10% - 15%
  • Company Maturity / R&D Spend
    15% - 20%
  • Company Maturity / R&D Spend
    Less than 5%
  • Company Maturity / R&D Spend
    More than 20%
  • Product Maturity / Industry Vertical
    Automotive and Transportation
  • Product Maturity / Industry Vertical
    Energy and Utilities
  • Product Maturity / Industry Vertical
    Government and Public Sector
  • Product Maturity / Industry Vertical
    Manufacturing

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TOP USECASES
TOP FEATURES
  • Product Features and Functionality
    Data Format
  • Touchpoints
    Social Media
  • Industry Vertical
    BFSI
  • Channel of Delivery
    Directly
  • Channel for Delivery of Support Services
    Remote Support
  • Industry Vertical
    Healthcare and Life Sciences
  • Data Format
    Image
  • Product Features and Functionality
    Touchpoints
  • Data Format
    Text
  • Industry Vertical
    Travel and Hospitality

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