IBM CORPORATION in Customer Journey Analytics Software

This software enables marketers to visualize and analyze each customer’s journey across multiple touchpoints. It helps them understand how customers interact with brands, so that they can create the easiest and optimal journey for their customers, which can increase the revenue, and bring customer satisfaction and brand loyalty. The Customer Experience (CX) analytics software enables marketers to monitor customers’ activities on each touchpoint and its impact of conversion in another touchpoint. The company provides various support services, including IBM knowledge center, IBM support portal, and the CX analytics community to support its customers in a better manner.
Show More

USP : IBM provides customer journey analytics software solutions with its products, IBM Watson Customer Experience Analytics and IBM Digital Analytics. It provides various features, including role-based dashboards, flexible reporting, session replay, eventing and alerting, journey analytics, site optimization, and mindset analysis.

BUYERS
VENDORS
EXPERTS
3.6
ANALYSTS
 

IBM CORPORATION detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.20
3.95
2.80
Product Features and Functionality
3.60
3.15
4.10
Product Differentiation and Impact on Customer Value
3.30
3.35
1.65
Product Branding
3.80
3.55
3.80
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

IBM CORPORATION has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    18 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    19 Participants

STRENGTHS
WEAKNESSES

Have you EVER used IBM CORPORATION Products?

Share your experience with potential buyers.

TOP USECASES
TOP FEATURES
  • Product Features and Functionality
    Applications Served
  • Product Features and Functionality
    Touchpoints
  • Product Features and Functionality
    Data Format
  • Channel of Delivery
    Directly
  • services
    Sales Support
  • Applications Served
    Channel experience analytics
  • Services
    Any other professional service
  • Applications Served
    Customer relationship management
  • Touchpoints
    Web
  • Touchpoints
    Email

CONNECT with this company

360 Connect helps you reach out to vendors and find the right people connect to it. Think of it as a concierge service for businesses to connect with other businesses, to buy, sell or invest in.

IBM CORPORATION Presence in Customer Journey Analytics Software

Questions & Answers

TOP REVIEWS

Looking for Customer Journey Analytics Software? Get help

BE THE FIRST ONE TO REVIEW

Share your experience with potential buyers.