INQUBA in Customer Journey Analytics Software

INQUBA
Online
Johannesburg, South Africa
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INQUBA USP

InQuba CX gathers and assesses customer feedback from various data sources including surveys, social media conversations, contact center interactions, email, transactional, and financial data. InQuba enables CX professionals to understand customers better and also offers the tools to communicate with them. InQuba Engage acts as an omni-channel solution that enables CX professionals to interact with customers through their preferred channels. Request INQUBA Pricing to get more information.

Summary

Inquba Journey Analytics offers a customer journey management toolbox which helps in enhancing the ROI of CX. InQuba Case Management provides real-time interventions and service recovery and also allows for customer experiences to be corrected and customer goals to be reached. InQuba Engage ensures that the customer is contacted or nudged in a particular direction through omni-channel engagements. InQuba platform connects Acquisition, Retention, and Cross-selling and makes it visible in the single view of the customer.

360 Quadrants

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  • +13 Full Time Equivalent
  • +12 Hosted / On-Cloud
  • +11 Hybrid
  • +10 On-Premise
  • +6 Directly
  • +14 Customer Support
  • +5 Sales Support
  • +10 Support and maintenance services
  • +13 Technical Support
  • +12 Training and Education services
  • +9 Branch/Store
  • +10 Call center
  • +8 Email
  • +7 Mobile
  • +14 Others
  • +11 Promotional events
  • +12 Sales representative
  • +5 Social Media
  • +13 Survey data
  • +6 Web
  • -9 Product Demos
  • -8 Software Requirement Specification (SRS)
  • -10 Level of Support
  • -10 Breadth and Depth of Product Offerings
  • -6 Product Offerings
  • -14 Managed Services
  • -10 Others (Please specify)
  • -8 licenses
  • -11 On-Site Support
  • -5 Per User Basis
  • -12 Product Functionality
  • -14 Subscription / Licensing
  • -7 Through Partners / Third-Party Vendors
  • -13 Any other professional service
  • -11 Channel experience analytics
  • -8 Competitive intelligence
  • -6 Other support services
  • -7 Automotive and Transportation
  • -8 Energy and Utilities
  • -9 Other Industry Verticals
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