KITEWHEEL in Customer Journey Analytics Software

Kitewheel orchestrates marketing and sales technologies to provide contextual interactions throughout the touchpoints. Furthermore, it enables marketers to target individual customers in the real time and helps them in creating optimized customer journeys. CEH provides various features, such as personalized interactions, real-time analytics, and journey process testing. The company provides its solutions through the cloud deployment model and offers product training to support its customer journey analytics customers.

USP : Kitewheel provides customer journey analytics solutions through the Customer Engagement Hub (CEH). CEH enables marketers to use the existing legacy systems and infrastructures to make the customers’ journey more interactive across all the touchpoints.

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KITEWHEEL detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
1.55
2.20
1.65
Product Features and Functionality
3.35
3.60
2.75
Product Differentiation and Impact on Customer Value
2.70
3.30
3.70
Product Branding
3.45
3.80
3.80
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

KITEWHEEL has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    18 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    19 Participants

SECTORS
REGIONS
North America Latin America Middle East and Africa Asia-Pacific Europe
STRENGTHS
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / Product Branding
    Level of Support
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity / Preferred Mode of Delivery
    Full Time Equivalent
  • Product Maturity / Deployment Model
    Hosted / On-Cloud
  • Product Maturity / Product Features and Functionality
    Product Functionality
  • Company Maturity / Geographic Footprint
    Channel Partners - North America
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Product Maturity / Channel of Delivery
    Directly
  • Product Maturity / Channel of Delivery
    Through Partners / Third-Party Vendors / MSSPs
  • Product Maturity / services
    Customer Support
  • Product Maturity / services
    Other support services
  • Product Maturity / services
    Sales Support
  • Product Maturity / services
    Technical Support
  • Company Maturity / Partner Ecosystem
    Consultants
WEAKNESSES
  • Product Maturity / Pre Sales Support
    Others (Please specify)
  • Product Maturity / Breadth and Depth of Product Offerings
    Product Offerings
  • Company Maturity / Mergers and Acquisitions Strategy
    Partnerships and Collaborations
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Deployment Model
    Hybrid
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Touchpoints
    Others
  • Company Maturity / R&D Spend
    15% - 20%
  • Company Maturity / R&D Spend
    5% - 10%
  • Company Maturity / R&D Spend
    Less than 5%
  • Company Maturity / R&D Spend
    More than 20%
  • Product Maturity / Industry Vertical
    Automotive and Transportation
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Industry Vertical
    Energy and Utilities
  • Product Maturity / Industry Vertical
    Government and Public Sector
  • Product Maturity / Industry Vertical
    Manufacturing
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Industry Vertical
    Other Industry Verticals
  • Product Maturity / Industry Vertical
    Travel and Hospitality
  • Product Maturity / Applications Served
    Others(Please Specify)

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TOP FEATURES
  • Product Features and Functionality
    Touchpoints
  • Product Features and Functionality
    Data Format
  • Product Features and Functionality
    Applications Served
  • Industry Vertical
    Retail and eCommerce
  • Channel of Delivery
    Directly
  • services
    Sales Support
  • Industry Vertical
    Healthcare and Life Sciences
  • Product Features and Functionality
    Product Functionality
  • Preferred Mode of Delivery
    Full Time Equivalent
  • Product Branding
    Level of Support

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KITEWHEEL Presence in Customer Journey Analytics Software

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