Customer Journey Solutions Pricing & Demo

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Nexidia Analytics
Online
Central District, Israel
1986
$1BN to $5BN
Enterprise
72 Likes
89 Buyers are Negotiating "Group Buyer Deal" for Nexidia Analytics

Nexidia Analytics USP

Nice Systems provides customer journey analytics software with its Big Data platform, namely, Nice Customer Experience Analytics solutions and Nice Customer Engagement Analytics solutions. Nice helps organizations in transforming their customer experience by leveraging AI-driven analytics that deliver seamless customer journeys and lower operational costs.​ Nice Systems pricing works well for all customer analytics implementation budgets. The company provides cloud as well as on-premises deployment models, and supports its customers through various services, such as training, business consulting, professional services, and proactive services.

Request Nexidia Analytics Pricing to get more information.

Summary

Nice Customer Engagement Analytics solutions provide some of the key applications, including customer journey optimization, customer experience analytics, Interactive Voice Response (IVR), call volume reduction, customer feedback, real-time web engagement analytics, and journey Voice of Customer (VOC). The solution also enables businesses to map their customers’ journeys across all customer touchpoints and guide them to take the next best action during their journeys. It uses various technologies, such as contact reasoning, journey mapping, contact sequencing, and predictive analytics. Contact reasoning is used to understand the customer’s purpose of contact, while journey mapping is used to understand the customer engagements across all channels throughout the journeys. Similarly, the contact sequencing helps in identifying the repeat contacts and provides customers with the best resolutions, while predictive analytics helps in analysing the cross-channel customer behaviour patterns to anticipate the future needs and minimize the customer efforts.

Key Features

  • Customer Journey Optimization moulds dissimilar, multichannel customer data into flawless, easy experiences via customer journey analytics. Nice Systems pricing works fine for all customer analytics execution finances. With the combined, all-inclusive view of the customer experience using Customer Journey Optimization, businesses can:
  • Transform siloed data into useful insights;
  • Recognize cross–channel pain points, by decreasing customer effort;
  • Understand the customer challenges at every touchpoint;
  • Measure the customer experience quality proactively;
  • Forecast the probability of challenging customer outcomes with AI-powered analytics.
  • Quicken Time to Insight - Integrated AI automatically reveals critical insights and radically reduces the time it takes to reveal and act upon the root causes of problematic journeys.
  • Deploy with Nexidia Analytics – Only solution that delivers both macro level journey analytics and micro level conversation analytics across all of the structured and unstructured data.
  • Democratize Analytics – Provides and intuitive UI that reduces analyst blocks by allowing less tech-savvy business users to take benefit of progressive analytics, resulting in faster decision making.

Nice Systems Pricing

Nice Systems Pricing suits every stage of customer journey analytics implementation. Nice Systems Pricing is not published on the company website.

Nice Systems Demo

Users can schedule a demo with Nice Systems and get consultation about their requirements.

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Strengths
  • +9
    Product Demos
  • +8
    Software Requirement Specification (SRS)
  • +12
    Remote Support
  • +10
    On-Premise
  • +12
    Product Functionality
  • +13
    Any other professional service
  • +7
    Brand Management
  • +12
    Campaign management
  • +11
    Channel experience analytics
  • +8
    Competitive intelligence
  • +11
    Consulting
  • +6
    Customer behavioral analysis
  • +10
    Customer relationship management
  • +5
    Customer segmentaion and targeting
  • +9
    Product management
  • +10
    Support and maintenance services
  • +12
    Training and Education services
  • +9
    Branch/Store
  • +10
    Call center
  • +8
    Email
Weaknesses
  • -14
    Customer Support
  • -6
    Other support services
  • -5
    Sales Support
  • -12
    Product Differentiation and Impact on Customer Value
  • -10
    Others (Please specify)
  • -6
    Product Offerings
  • -13
    Customer loyalty and process management
  • -10
    Level of Support
  • -14
    Managed Services
  • -11
    On-Site Support
  • -13
    Full Time Equivalent
  • -12
    Hosted / On-Cloud
  • -11
    Hybrid
  • -5
    Per User Basis
  • -14
    Subscription / Licensing
  • -6
    Directly
  • -7
    Through Partners / Third-Party Vendors
  • -14
    Others
  • -14
    Others (Please Specify)
  • -8
    Video
Nexidia Analytics Presence in Customer Journey Analytics Software
NICE Systems provides customer journey analytics solutions to 85 clients of the Fortune 100 companies, across the globe. The company has invested a significant amount in its R&D activities; in 2016, its R&D investment was about 15% of the total revenue. NICE focuses on organic and inorganic strategies to strengthen its position in the customer journey analytics market. The company has launched various products. For instance, in July 2017, NICE Systems launched its cloud platform, inContact CXone, to integrate workforce optimization, omnichannel routing, omnichannel analytics, quality management, automation, recording, and artificial intelligence. The integration also includes customer journey analytics, interaction analytics, VOC analytics, and desktop analytics. In addition, it connects the customer journey across all customer touchpoints, and provides real-time analytics capabilities. In August 2016, NICE launched Scenario Analyzer, an application that empowers organizations to conduct deep analysis and provide remedies for all business challenges associated with cross-channel customer journey. In addition, it reduces bottlenecks, inefficiencies, and stress points across the customer journeys. Further, as a part of its inorganic growth strategy, NICE formed partnerships with various companies. For instance, in February 2016, NICE partnered with BCG to integrate NICE analytics with BCG’s strategy capabilities. It enables organizations to achieve optimized customer journeys, improved brand loyalty, and enhanced customer experience.
89 buyers negotiating “Group Buying Deal” for Nexidia Analytics
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