NICE-SYSTEMS LTD in Customer Journey Analytics Software

Customer Experience Analytics enables organizations to map their customers’ journeys across all customer touchpoints and guide them to take the next best action during their journeys. It uses various technologies, such as contact reasoning, journey mapping, contact sequencing, and predictive analytics. Contact reasoning is used to understand the customer’s purpose of contact, while journey mapping is used to understand the customer engagements across all channels throughout the journeys. Similarly, the contact sequencing helps in identifying the repeat contacts and provides customers with the best resolutions, while predictive analytics helps in analyzing the cross-channel customer behavior patterns to anticipate the future needs and minimize the customer efforts. NICE Customer Engagement Analytics solutions provide some of the key applications, including customer journey optimization, customer experience analytics, Interactive Voice Response (IVR), call volume reduction, customer feedback, real-time web engagement analytics, and journey Voice of Customer (VOC).
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USP : NICE Systems provides customer journey analytics solutions with its Big Data platform, namely, NICE Customer Experience Analytics solutions and NICE Customer Engagement Analytics solutions. The company provides cloud as well as on-premises deployment models, and supports its customers through various services, such as training, business consulting, professional services, and proactive services.

BUYERS
VENDORS
EXPERTS
3.4
ANALYSTS
 

NICE-SYSTEMS LTD detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.80
2.20
3.95
Product Features and Functionality
4.10
3.60
3.15
Product Differentiation and Impact on Customer Value
1.65
3.30
3.35
Product Branding
3.80
3.80
3.55
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

NICE-SYSTEMS LTD has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    18 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    19 Participants

STRENGTHS
WEAKNESSES

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TOP USECASES
TOP FEATURES
  • Product Features and Functionality
    Touchpoints
  • Product Features and Functionality
    Applications Served
  • Product Features and Functionality
    Data Format
  • Services
    Any other professional service
  • Applications Served
    Channel experience analytics
  • Applications Served
    Customer relationship management
  • Product Features and Functionality
    Product Functionality
  • Industry Vertical
    Healthcare and Life Sciences
  • Industry Vertical
    Travel and Hospitality
  • Touchpoints
    Web

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NICE-SYSTEMS LTD Presence in Customer Journey Analytics Software

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