Nice Customer Engagement Analytics solutions provide some of the key applications, including customer journey optimization, customer experience analytics, Interactive Voice Response (IVR), call volume reduction, customer feedback, real-time web engagement analytics, and journey Voice of Customer (VOC). The solution also enables businesses to map their customers’ journeys across all customer touchpoints and guide them to take the next best action during their journeys. It uses various technologies, such as contact reasoning, journey mapping, contact sequencing, and predictive analytics. Contact reasoning is used to understand the customer’s purpose of contact, while journey mapping is used to understand the customer engagements across all channels throughout the journeys. Similarly, the contact sequencing helps in identifying the repeat contacts and provides customers with the best resolutions, while predictive analytics helps in analysing the cross-channel customer behaviour patterns to anticipate the future needs and minimize the customer efforts.
- Customer Journey Optimization moulds dissimilar, multichannel customer data into flawless, easy experiences via customer journey analytics. Nice Systems pricing works fine for all customer analytics execution finances. With the combined, all-inclusive view of the customer experience using Customer Journey Optimization, businesses can:
- Transform siloed data into useful insights;
- Recognize cross–channel pain points, by decreasing customer effort;
- Understand the customer challenges at every touchpoint;
- Measure the customer experience quality proactively;
- Forecast the probability of challenging customer outcomes with AI-powered analytics.
- Quicken Time to Insight - Integrated AI automatically reveals critical insights and radically reduces the time it takes to reveal and act upon the root causes of problematic journeys.
- Deploy with Nexidia Analytics – Only solution that delivers both macro level journey analytics and micro level conversation analytics across all of the structured and unstructured data.
- Democratize Analytics – Provides and intuitive UI that reduces analyst blocks by allowing less tech-savvy business users to take benefit of progressive analytics, resulting in faster decision making.
Nice Systems Pricing
Nice Systems Pricing suits every stage of customer journey analytics implementation. Nice Systems Pricing is not published on the company website.
Nice Systems Demo
Users can schedule a demo with Nice Systems and get consultation about their requirements.