PITNEY BOWES in Customer Journey Analytics Software

USP :

BUYERS
VENDORS
EXPERTS
2.4
ANALYSTS

PITNEY BOWES detailed analysis

Product Maturity
Company Maturity
Use Case Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
1.45
2.20
1.65
Product Features and Functionality
2.95
3.60
2.75
Product Differentiation and Impact on Customer Value
1.20
3.30
3.70
Product Branding
2.45
3.80
3.80
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

PITNEY BOWES has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    18 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    19 Participants

STRENGTHS
  • Product Maturity / Pre Sales Support
    Others (Please specify)
  • Product Maturity / Product Features and Functionality
    Product Functionality
  • Product Maturity / Applications Served
    Campaign management
  • Product Maturity / Applications Served
    Competitive intelligence
  • Product Maturity / Applications Served
    Customer behavioral analysis
  • Product Maturity / Applications Served
    Customer segmentaion and targeting
  • Product Maturity / Touchpoints
    Mobile
  • Product Maturity / Touchpoints
    Social Media
  • Product Maturity / Touchpoints
    Web
  • Product Maturity / Data Format
    Audio/Speech
  • Product Maturity / Data Format
    Image
  • Product Maturity / Data Format
    Text
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity / Deployment Model
    Hosted / On-Cloud
  • Product Maturity / Applications Served
    Customer loyalty and process management
  • Product Maturity / Touchpoints
    Survey data
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / services
    Customer Support
  • Product Maturity / services
    Other support services
  • Product Maturity / services
    Sales Support
WEAKNESSES
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Deployment Model
    Hybrid
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Preferred Mode of Delivery
    Per User Basis
  • Product Maturity / Channel of Delivery
    Directly
  • Product Maturity / Applications Served
    Brand Management
  • Product Maturity / Applications Served
    Channel experience analytics
  • Product Maturity / Touchpoints
    Others
  • Product Maturity / Touchpoints
    Sales representative
  • Product Maturity / Industry Vertical
    Automotive and Transportation
  • Product Maturity / Industry Vertical
    Energy and Utilities
  • Product Maturity / Industry Vertical
    Other Industry Verticals
  • Product Maturity / Industry Vertical
    Travel and Hospitality
  • Product Maturity / Applications Served
    Others(Please Specify)
  • Product Maturity / Data Format
    Video
  • Product Maturity / Preferred Mode of Delivery
    Full Time Equivalent
  • Product Maturity / Preferred Mode of Delivery
    Subscription / Licensing
  • Product Maturity / Services
    Any other professional service
  • Product Maturity / Services
    Consulting
  • Product Maturity / Applications Served
    Customer relationship management
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TOP FEATURES
  • Product Features and Functionality
    Touchpoints
  • Product Features and Functionality
    Applications Served
  • Product Features and Functionality
    Data Format
  • Product Features and Functionality
    Product Functionality
  • Touchpoints
    Social Media
  • Applications Served
    Competitive intelligence
  • Touchpoints
    Web
  • Data Format
    Text
  • Pre Sales Support
    Others (Please specify)
  • Applications Served
    Customer segmentaion and targeting

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