Pointillist customer journey analytics solution uses predictive analytics and machine learning techniques to discover the most important customer journeys so that enterprises can focus on the most impactful concerns and opportunities. The company’s customer journey analytics software provides automated alerts that enable marketing and customer experience teams to automatically engage with each customer at the right time, through the preferred channel and in a relevant, personalized way. It enables marketers to understand the customer journey by applying 4 steps. Pointillist pricing is flexible and it suits for all types of customer journey analytics requirements. The software targets the customer group by segmenting customers based on their behavior and demographics. It then discovers the critical paths taken by the customers to guide them with the easy path and to provide automated engagement throughout the journey.
- Real Customer Journeys – Pointillist’s customer journey analytics software discloses the actual paths the customers take, as they involve with the company across touchpoints and over time.
- Real-time customer behaviour – Businesses can measure the impact of customer behaviour on their metrics and key performance indicators like revenue, customer lifetime value, churn, CSAT and NPS.
- Personalized Customer Experiences – With Pointillist’s customer journey analytics businesses can create personalized customer experiences by assessing their current preferences and latest interactions. Pointillist helps in engaging the customers at optimal points along their journey, in real time and through the most effective channels.
- AI to Make Better Decisions – Pointillist customer journey analytics helps businesses to quickly evaluate hypotheses, forecast future behaviour, and determine what the customers are doing before, after and within their journeys.
Pointllist Pricing suits every stage of customer journey analytics implementation. Pointllist Pricing is not published on the company website.
Users can schedule a demo with Pointillist and get consultation about their requirements.