Qualtrics enhances the customer experience and predicts the actions that will have the highest impact on their bottom line. The company's iQ Directory helps users to derive meaningful insights out of customer interactions which enables them to track and enhance each customer experience across every channel. Qualtrics also provides Text IQ which quickly assesses open text for businesses so that it is easily understood. The company's Stats iQ performs statistical tests and visualizations and then translates results into simple language so that users can gain clear insights.
This solution helps improve financial outcomes and decision-making processes. It provides a singular view of customer metrics and operational performance by business line, customer type, and location. Its key driver analysis immediately identifies root causes. It helps gauge progress against benchmarks and trends. Its operational and performance metric integration feature is stellar.
The solution drives online and mobile satisfaction and conversion. It provides page-level and website feedback to understand conversion barriers and reported satisfaction. It generates leads and captures contact details. It features targeted content, promotion, and experience delivery based on visitor profile and behavior. Seamless integration with analytics platforms is provided. Vendor or IT interactions are not required for designing, launching, or modifying solutions.
With this solution, employees can drive customer satisfaction and team improvement with real-time customer insights. The solution provides management scorecards with customer satisfaction by team and associate as against the benchmark. It also provides key driver analysis to understand how businesses score in relation to what customers love most. Finally, its text analytics feature helps understand key themes and its individual-level dashboards provide account-level metrics, progress as against the trend, and automated alerts.
- Allows users to view their operational data simultaneously with customer data to create a comprehensive view of their business and validate the ROI of their customer experience improvements.
- The users get quick assistance 24/7 with on-call product experts, they can implement urbane custom solutions with Qualtrics’ client engineering team.
- Offers a consolidated view of customer metrics and operational performance by business line, location, and customer type, important driver assessment to quickly identify root cause.
- The users get page-level and website response to comprehend conversion blocks and reported fulfilment. They can generate leads and record contact details, they also get flawless integration with analytics platforms.
- Professionals get management scorecards with customer satisfaction by team and associate vs. benchmark. They also get key driver evaluation to understand how they score in association to what customers care most about and text analytics to understand the major themes.
- Qualtrics Pricing for the Pro - Starts at $9/month (Individual User)
- Qualtrics Pricing for Team - $8/user/month (Minimum 2 Users)
- Qualtrics Pricing for Enterprise – Quote based.
Users can schedule a demo with Qualtrics and get consultation about their requirements.