QUALTRICS in Customer Journey Analytics Software

BUYERS
VENDORS
EXPERTS
2.2
ANALYSTS
 

QUALTRICS detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
1.80
2.20
1.65
Product Features and Functionality
1.85
3.60
2.75
Product Differentiation and Impact on Customer Value
2.10
3.30
3.70
Product Branding
2.70
3.80
3.80
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

QUALTRICS has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    Manufacturing-All

    16 Participants

  • Niche Quadrant

    Media and Entertainment-All

    17 Participants

  • Niche Quadrant

    BFSI-All

    20 Participants

STRENGTHS
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / Deployment Model
    Hosted / On-Cloud
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Product Features and Functionality
    Product Functionality
  • Product Maturity / Services
    Consulting
  • Product Maturity / Touchpoints
    Social Media
  • Product Maturity
    Product Branding
  • Company Maturity
    Geographic Footprint
  • Company Maturity / R&D Spend
    Less than 5%
  • Product Maturity / Data Format
    Audio/Speech
  • Product Maturity / Data Format
    Image
  • Product Maturity / Data Format
    Text
  • Product Maturity / Product Branding
    Level of Support
  • Product Maturity / Services
    Support and maintenance services
  • Product Maturity / services
    Technical Support
  • Company Maturity / Partner Ecosystem
    OEMs
  • Company Maturity / Partner Ecosystem
    Other Partner Ecosystem
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Company Maturity / Partner Ecosystem
    Consultants
WEAKNESSES
  • Company Maturity / Partner Ecosystem
    Managed Service Providers
  • Product Maturity / Pre Sales Support
    Others (Please specify)
  • Company Maturity / Mergers and Acquisitions Strategy
    Joint Ventures
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Product Maturity / Deployment Model
    Hybrid
  • Company Maturity / Geographic Footprint
    Sales Office - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Sales Office - Europe
  • Company Maturity / Geographic Footprint
    Sales Office - Latin America
  • Company Maturity / Geographic Footprint
    Sales Office - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Sales Office - North America
  • Product Maturity / Channel of Delivery
    Directly
  • Product Maturity / Channel of Delivery
    Through Partners / Third-Party Vendors / MSSPs
  • Product Maturity / Applications Served
    Campaign management
  • Product Maturity / Applications Served
    Customer loyalty and process management
  • Product Maturity / Touchpoints
    Others

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TOP USECASES
TOP FEATURES
  • Product Features and Functionality
    Data Format
  • Touchpoints
    Social Media
  • Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Features and Functionality
    Touchpoints
  • Services
    Consulting
  • Deployment Model / Hosted
    On-Cloud
  • Product Features and Functionality
    Product Functionality
  • Data Format
    Text
  • Deployment Model
    On-Premise
  • Data Format
    Image

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