SAP Customer Experience Suite Pricing & Demo
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Summary
SAP provides an enterprise-grade multichannel eCommerce and customer engagement software suite. It enables marketers to link customers across all channels and point-of-sale data to create a complete profile of the customers’ information, related to the customers’ behavior during their journeys. It further analyzes the customers’ interactions and accordingly provides customers with personalized recommendations in pursuit of selecting the right products and services. Furthermore, the SAP Hybris Marketing Cloud empowers marketers to connect their marketing and commerce systems with each other. SAP Pricing suits all customer journey analytics implementation budgets.
Key Features:
- Professional can address customer queries instantly from any channel using omni channel engagements.
- The users get to use conversational AI to automate discussions and take relevant actions.
- They can also import content from dissimilar systems into a combined experience to remove information silos.
- The users can make information easily discoverable from any location, at any time, even outside the normal operating hours.
- Businesses can run tailored engagements by leveraging social login workflows and they can also enhance their omnichannel strategies with the help of single sign-on, SAML 2.0, and Open ID Connect data federation ethics and authentication options.
- Enterprises can also quicken their onboarding and time-to-value with advanced profiling, self-service registration, single sign-on, and delegated administration.
- Businesses can streamline IT administration with the help of policy-based access control and organizational access management and secure against any regulatory risks by protecting sensitive data and intellectual property with dynamic access control.
- They can also eliminate silos, create a connected customer profile across the organization, and trigger the full value of customer data and achieve deeper customer insights to understand their intent and expect customer behaviour.
Customer Experience Suite Pricing
- Customer Experience Suite Pricing for SAP Customer Data Cloud – Quote based.
- Customer Experience Suite Pricing for SAP Marketing Cloud – Quote based.
- Customer Experience Suite Pricing for SAP Commerce Cloud – Quote based.
- Customer Experience Suite Pricing for SAP Sales Cloud – Quote based.
- Customer Experience Suite Pricing for SAP Service Cloud – Quote based.
Customer Experience Suite Demo
Users can schedule a demo with SAP and get consultation about their requirements.
Discussions
Strengths
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Customer Experience Suite Reviews
Buyer, Asia Pacific SME Company
Apr 23, 2023
I recently purchased the customer journey analytics from SAP SE and Im extremely pleased with my decision. The vision and the features offered by this product are amazing and I was able to understand it better with their customer service support. The cost of this product is very reasonable and it is quite easy to integrate with my existing accounts and services. I have found the product to be quite stable and the interoperability is quite good as well.
The customer journey analytics have been extremely helpful for me, I have been able to take advantage of some of the futuristic use cases such as tracking customer journey across different digital touchpoints and anticipate the customer needs. Since the product is backed by next generation technology, I am also able to make use of the latest features and trends.
The customer service support has also been quite helpful in getting me up to speed on the product. Overall, the SAP SEs Customer Journey Analytics is an amazing product and highly recommended. The value for money is also quite great, considering the features it offers.
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Buyer, Asia Pacific Mid Market Company
Apr 16, 2023
I recently purchased the customer journey analytics from SAP SE, and I have been relatively happy with it. The vision and the features offered by the product are good, but it was a bit difficult for me to understand the product as it had a lot of options. I had to rely heavily on their customer service for the setup process, and luckily their customer service was quite helpful.
The product has been surprisingly stable with minimal glitches, which improved my overall experience, however, it was a bit difficulty to integration the product with my other accounts and services. The product is quite innovative and provides great customer journey analytics, however, the cost is quite high, especially considering the features it offers. In terms of future use cases, the capability to track customer journey across multiple touchpoints are very useful and Ive been able to capitalize on some of them.
Overall, the SAP SEs Customer Journey Analytics has a lot of good features, but it is relatively expensive and the setup process can be a bit lengthy. If you are able to handle the costs and the setup process, this is definitely a good product.
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Buyer, Asia Pacific Company
Mar 25, 2023
I recently bought the customer journey analytics from Sap SE and overall, I am satisfied with it. The vision and the features are quite great and the cost of the product is fairly reasonable. It was quite easy to integrate with my accounts and services, but the setup process was a bit lengthy.
The product has so far been quite stable with minimal issues, and thankfully their customer service support was quite helpful during the setup process. In terms of customer journey analytics, the product is quite useful and Ive been able to capitalize on some of the futuristic use cases.
At the same time, some of the features are a bit outdated, and the customer service can be better in terms of assistance. Nevertheless, the SAP SEs Customer Journey Analytics is an amazing product, and it offers great value for money. Highly recommended!.
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Buyer, Europe Company
Dec 08, 2022
I recently purchased the customer journey analytics from SAP SE, and I am beyond satisfied with the product. The product vision, features, ease of use, interoperability and integration, cost of ownership as well as the customer services were all great. I was able to integrate my other accounts in services easily and the setup process went smoothly.
The customer journey analytics have been quite helpful and I have been able capitalize on the futuristic use cases to an extent. The product is backed by next generation technology and offers some amazing features. I have found it to be quite stable and reliable, and there have been minimal issues so far.
All in all, I highly recommend the SAP SEs Customer Journey Analytics for any business. It offers great value for money, considering the features and benefits it offers.
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Buyer, UK SME Company
Dec 07, 2022
I recently purchased the SAP SEs Customer Journey Analytics and I am absolutely satisfied with the product. Right from the product vision, the features, ease of use, the cost, and the overall innovation that this product has to offer, this product is a great choice for any business. The customer service was quite helpful in understanding the features and assisting during the setup of the product. It is quite easy to use, and they have great support in case I face any issues. The interoperability and integration is great as well and I was able to link my different accounts and services without any issue.
The product has been quite stable and mature with minimal glitches and Id highly recommend it to other business owners. For the futuristic use cases, I find the customer journey analytics extremely helpful for my business - for instance, the capability to track customer journey across various digital touchpoints is extremely useful and helps anticipate the customer needs. And the fact that it is backed by next generation technology makes it a must-have.
Overall, the SAP SEs Customer Journey Analytics is worth it, considering the value for money it offers. Highly recommend it!.
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Customer Experience Suite Presence in
Customer Journey Analytics Software
SAP provides software and services across 180 countries through its various subsidiaries. The company keeps investing in its R&D activities. In 2016, SAP has invested 13.8% of its total revenue in R&D activities. The company expands its product portfolio and customer base through organic as well as inorganic growth strategies. In the customer journey analytics market, the company has launched new products. For instance, SAP launched the SAP Hybris Marketing solution, which uses real-time data and continuously updates a 360 profile of both existing and potential customers. It enables marketers to reach out to their customers through individual campaigns across all customer touchpoints. Further, the company has formed partnerships and acquired some of the leading software companies. For instance, in December 2016, SAP acquired Abakus, a cloud-based solution provider for cross-channel marketing measurement and optimization. Abakus combines the data, generated through customer interactions and marketing activities, and analyzes it to enhance the organizational performance. In addition, it helps in increasing the marketing Return on Investment (RoI) through closed-loop integration with its execution platforms. Similarly, in February 2015, SAP partnered with various software companies, including BloomReach, Facebook, Marketo, Sprinklr, and Turn, to provide extensions for SAP's Hybris Marketing solution. This partnership has helped SAP to integrate its SAP Hybris Marketing solution with these leading vendors.
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