SDL Customer Experience Analytics

  • Maidenhead, Berkshire, UK
  • 1992
  • $101MN to $500MN
BFSI, Manufacturing, Media and Entertainment, Travel and Hospitality, Retail and eCommerce, Healthcare and Life Sciences, Energy and Utilities, IT and Telecom, Automotive and Transportation, Government and Public Sector
Europe, Middle East and Africa, Asia-Pacific, Latin America, North America
Company Overview
SDL offers Customer Journey Analytics and Social Media Monitoring solutions as integral components of the SDL Customer Experience Cloud. The solution allows marketers to measure customer experiences across all markets by analyzing online customer conversations and getting insights in real time. The company's Social Media Monitoring provides businesses with access to numerous historical conversations, with millions added every day from a lot of social media sites around the globe. SDL Customer Journey platform leverages social data to measure the customer's purchase intent and brand advocacy globally.

SDL's Customer Journey Analytics solution provides insights which is derived from numerous social media sites in real time. The solution has the ability to assess and convert the gathered data which comes in 23 languages, by applying natural language processing, machine learning, and proprietary machine translation capabilities. 

SDL PLC Popular Comparisons
Evaluated against 212 key buying criteria
  • Any other professional service
  • Campaign management
  • Competitive intelligence
  • Consulting
  • Customer behavioral analysis
  • Customer segmentaion and targeting
  • Support and maintenance services
  • Training and Education services
  • Mobile
  • Social Media
  • Web
  • Breadth and Depth of Product Offerings
  • Product Features and Functionality
  • Automotive and Transportation
  • BFSI
  • Energy and Utilities
  • Government and Public Sector
  • Healthcare and Life Sciences
  • IT and Telecom
  • Manufacturing
  • No Weaknesses
No Reviews
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#1 Product Features and Functionality / Touchpoints
#2 Product Features and Functionality / Applications Served
#3 Product Features and Functionality / Data Format
#4 Services / Support and maintenance services
#5 Applications Served / Customer segmentaion and targeting


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  • Niche Quadrant

    All-Middle East and Africa

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