SDL PLC in Customer Journey Analytics Software

Inspire Customer Journey Mapping can map all digital and physical contact points and customer interactions across a range of verticals. It enables marketers to monitor and orchestrate their customers’ interactions through a web-based journey mapping solution. It links every customer interaction to visualize the customer’s journey in 3600. It enables marketers to create maps for investigating complete information about the customers, in accordance with the touchpoints. The solution can be integrated with various tools, such as customer communications management, analytics tools, BPO solutions, and social media content. The company also provides a cloud deployment model to serve various types of customers.
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USP : Quadient provides customer journey analytics solutions through the Inspire Cloud Services, which are powered by its customer journey mapping platform.

BUYERS
VENDORS
EXPERTS
2.5
ANALYSTS
 

SDL PLC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.05
2.20
3.95
Product Features and Functionality
3.60
3.60
3.15
Product Differentiation and Impact on Customer Value
2.65
3.30
3.35
Product Branding
2.65
3.80
3.55
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

SDL PLC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    18 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    19 Participants

COVERAGE IN Customer Journey Analytics Software

SECTORS
REGIONS
Europe Latin America Asia-Pacific Middle East and Africa North America
STRENGTHS
WEAKNESSES

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TOP USECASES
TOP FEATURES
  • Product Features and Functionality
    Touchpoints
  • Product Features and Functionality
    Applications Served
  • Product Features and Functionality
    Data Format
  • Services
    Any other professional service
  • Touchpoints
    Web
  • Industry Vertical
    Healthcare and Life Sciences
  • Services
    Support and maintenance services
  • Data Format
    Text
  • Industry Vertical
    Travel and Hospitality
  • Applications Served
    Competitive intelligence

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Questions & Answers

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