SDL Customer Experience Analytics

SDL offers Customer Journey Analytics and Social Media Monitoring solutions as integral components of the SDL Customer Experience Cloud. The solution allows marketers to measure customer experiences across all markets by analyzing online customer conversations and getting insights in real time. The company's Social Media Monitoring provides businesses with access to numerous historical conversations, with millions added every day from a lot of social media sites around the globe. SDL Customer Journey platform leverages social data to measure the customer's purchase intent and brand advocacy globally.