SDL PLC in Customer Journey Analytics Software

Inspire Customer Journey Mapping can map all digital and physical contact points and customer interactions across a range of verticals. It enables marketers to monitor and orchestrate their customers’ interactions through a web-based journey mapping solution. It links every customer interaction to visualize the customer’s journey in 3600. It enables marketers to create maps for investigating complete information about the customers, in accordance with the touchpoints. The solution can be integrated with various tools, such as customer communications management, analytics tools, BPO solutions, and social media content. The company also provides a cloud deployment model to serve various types of customers.
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USP : Quadient provides customer journey analytics solutions through the Inspire Cloud Services, which are powered by its customer journey mapping platform.

BUYERS
VENDORS
EXPERTS
2.5
ANALYSTS
 

SDL PLC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.05
2.20
3.95
Product Features and Functionality
3.60
3.60
3.15
Product Differentiation and Impact on Customer Value
2.65
3.30
3.35
Product Branding
2.65
3.80
3.55
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

SDL PLC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    18 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    19 Participants

STRENGTHS
  • Company Maturity / Partner Ecosystem
    Managed Service Providers
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Company Maturity / Partner Ecosystem
    Consultants
  • Company Maturity / Partner Ecosystem
    Distributors
  • Company Maturity / Partner Ecosystem
    System Integrators
  • Company Maturity / Partner Ecosystem
    Value Added Resellers (VAR)
  • Product Maturity / Services
    Any other professional service
  • Product Maturity / Applications Served
    Campaign management
  • Product Maturity / Applications Served
    Competitive intelligence
  • Product Maturity / Services
    Consulting
  • Product Maturity / Applications Served
    Customer behavioral analysis
  • Product Maturity / Applications Served
    Customer segmentaion and targeting
  • Product Maturity / Services
    Support and maintenance services
  • Product Maturity / Services
    Training and Education services
  • Product Maturity / Touchpoints
    Mobile
  • Product Maturity / Touchpoints
    Social Media
WEAKNESSES
  • Company Maturity / Partner Ecosystem
    OEMs
  • Company Maturity / Partner Ecosystem
    Other Partner Ecosystem
  • Product Maturity / Pre Sales Support
    Others (Please specify)
  • Product Maturity / Breadth and Depth of Product Offerings
    Product Offerings
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Preferred Mode of Delivery
    Full Time Equivalent
  • Product Maturity / Deployment Model
    Hosted / On-Cloud
  • Product Maturity / Deployment Model
    Hybrid
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Preferred Mode of Delivery
    Per User Basis
  • Product Maturity / Preferred Mode of Delivery
    Subscription / Licensing
  • Product Maturity / Applications Served
    Brand Management
  • Product Maturity / Applications Served
    Channel experience analytics
  • Product Maturity / Touchpoints
    Others
  • Product Maturity / Touchpoints
    Sales representative
  • Company Maturity / R&D Spend
    10% - 15%
  • Company Maturity / R&D Spend
    15% - 20%
  • Company Maturity / R&D Spend
    Less than 5%
  • Company Maturity / R&D Spend
    More than 20%
  • Product Maturity / Industry Vertical
    Other Industry Verticals

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TOP USECASES
TOP FEATURES
  • Product Features and Functionality
    Touchpoints
  • Product Features and Functionality
    Applications Served
  • Product Features and Functionality
    Data Format
  • Services
    Any other professional service
  • Touchpoints
    Web
  • Industry Vertical
    Healthcare and Life Sciences
  • Services
    Support and maintenance services
  • Data Format
    Text
  • Industry Vertical
    Travel and Hospitality
  • Applications Served
    Competitive intelligence

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