SERVION GLOBAL SOLUTIONS in Customer Journey Analytics Software

Servion has the ability to provide a 360-degree view of the customer’s journey across all the channels, and also allow to record all types of transactional data. Servion CX platform provides information about every individual channel and identifies the most trending channel among the customers and the channel that is lacking due to barriers, such as lack of infrastructure facility, advanced technologies, or skilled personnel. The company focuses on 3 main channels, namely Interactive Voice Response (IVR), mobile banking, and internet banking to analyze the customer’s journey. Further, the company empowers its customers to deploy the customer journey analytics solutions on-premises as well as on cloud. The company offers professional services that include managed services, business consulting services, product engineering services, and cloud services.
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USP : Servion provides its customer journey analytics solutions through Servion CX platform. It maps the customer journeys according to customers’ behavior and sentiments and allow marketers to take the next best action to enhance customer experiences.

BUYERS
VENDORS
EXPERTS
2.7
ANALYSTS
 

SERVION GLOBAL SOLUTIONS detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.00
2.20
3.95
Product Features and Functionality
4.20
3.60
3.15
Product Differentiation and Impact on Customer Value
2.40
3.30
3.35
Product Branding
2.95
3.80
3.55
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

SERVION GLOBAL SOLUTIONS has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    18 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    19 Participants

STRENGTHS
WEAKNESSES

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TOP USECASES
TOP FEATURES
  • Product Features and Functionality
    Applications Served
  • Product Features and Functionality
    Touchpoints
  • Product Features and Functionality
    Data Format
  • Applications Served
    Others(Please Specify)
  • Touchpoints
    Web
  • Industry Vertical
    Healthcare and Life Sciences
  • Applications Served
    Customer relationship management
  • Industry Vertical
    Travel and Hospitality
  • Applications Served
    Competitive intelligence
  • Applications Served
    Channel experience analytics

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