Servion has the ability to provide a 360-degree view of the customer’s journey across all the channels, and also allow to record all types of transactional data. Servion CX platform provides information about every individual channel and identifies the most trending channel among the customers and the channel that is lacking due to barriers, such as lack of infrastructure facility, advanced technologies, or skilled personnel. The company focuses on 3 main channels, namely Interactive Voice Response (IVR), mobile banking, and internet banking to analyze the customer’s journey. Further, the company empowers its customers to deploy the customer journey analytics solutions on-premises as well as on cloud. The company offers professional services that include managed services, business consulting services, product engineering services, and cloud services.
USP : Servion provides its customer journey analytics solutions through Servion CX platform. It maps the customer journeys according to customers’ behavior and sentiments and allow marketers to take the next best action to enhance customer experiences.