SERVION GLOBAL SOLUTIONS in Customer Journey Analytics Software

Servion has the ability to provide a 360-degree view of the customer’s journey across all the channels, and also allow to record all types of transactional data. Servion CX platform provides information about every individual channel and identifies the most trending channel among the customers and the channel that is lacking due to barriers, such as lack of infrastructure facility, advanced technologies, or skilled personnel. The company focuses on 3 main channels, namely Interactive Voice Response (IVR), mobile banking, and internet banking to analyze the customer’s journey. Further, the company empowers its customers to deploy the customer journey analytics solutions on-premises as well as on cloud. The company offers professional services that include managed services, business consulting services, product engineering services, and cloud services.

USP : Servion provides its customer journey analytics solutions through Servion CX platform. It maps the customer journeys according to customers’ behavior and sentiments and allow marketers to take the next best action to enhance customer experiences.

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SERVION GLOBAL SOLUTIONS detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.00
2.20
3.95
Product Features and Functionality
4.20
3.60
3.15
Product Differentiation and Impact on Customer Value
2.40
3.30
3.35
Product Branding
2.95
3.80
3.55
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

SERVION GLOBAL SOLUTIONS has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    18 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    19 Participants

STRENGTHS
  • Product Maturity / Pre Sales Support
    Others (Please specify)
  • Company Maturity / Geographic Footprint
    Channel Partners - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Channel Partners - Europe
  • Company Maturity / Geographic Footprint
    Channel Partners - Latin America
  • Company Maturity / Geographic Footprint
    Channel Partners - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Channel Partners - North America
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Company Maturity / Geographic Footprint
    Sales Office - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Sales Office - Europe
  • Company Maturity / Geographic Footprint
    Sales Office - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Sales Office - North America
  • Product Maturity / Applications Served
    Brand Management
  • Product Maturity / Applications Served
    Campaign management
  • Product Maturity / Applications Served
    Channel experience analytics
  • Product Maturity / Applications Served
    Competitive intelligence
  • Product Maturity / Applications Served
    Customer behavioral analysis
  • Product Maturity / Applications Served
    Customer loyalty and process management
WEAKNESSES
  • Company Maturity / Partner Ecosystem
    Other Partner Ecosystem
  • Company Maturity / Effectiveness of Organic Growth Strategy
    New Product/Platform Launch
  • Company Maturity / Mergers and Acquisitions Strategy
    M&A
  • Company Maturity / Channel Strategy and Fit
    Distibutors Landscape
  • Company Maturity / Mergers and Acquisitions Strategy
    Joint Ventures
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Product Maturity / Deployment Model
    Hosted / On-Cloud
  • Product Maturity / Deployment Model
    Hybrid
  • Product Maturity / Deployment Model
    On-Premise
  • Product Maturity / Preferred Mode of Delivery
    Per User Basis
  • Product Maturity / Product Features and Functionality
    Product Functionality
  • Product Maturity / Channel of Delivery
    Directly
  • Product Maturity / Channel of Delivery
    Through Partners / Third-Party Vendors / MSSPs
  • Product Maturity / services
    Other support services
  • Product Maturity / services
    Sales Support
  • Product Maturity / Touchpoints
    Others
  • Product Maturity / Touchpoints
    Survey data
  • Company Maturity / R&D Spend
    10% - 15%
  • Company Maturity / R&D Spend
    15% - 20%
  • Company Maturity / R&D Spend
    Less than 5%

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TOP FEATURES
  • Product Features and Functionality
    Applications Served
  • Product Features and Functionality
    Touchpoints
  • Product Features and Functionality
    Data Format
  • Applications Served
    Others(Please Specify)
  • Touchpoints
    Web
  • Industry Vertical
    Healthcare and Life Sciences
  • Applications Served
    Customer relationship management
  • Industry Vertical
    Travel and Hospitality
  • Applications Served
    Competitive intelligence
  • Applications Served
    Channel experience analytics

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