Teradata Customer Journey Pricing & Demo

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Teradata Customer Journey
California, USA
1979
$1BN to $5BN
Enterprise
98 Likes
60 Buyers Negotiating

Summary

The Teradata Customer Journey solution provides an all-dimensional customer view by integrating real-time data from the web, mobile, and other channels with data from offline channels. The solution uses embedded ML to consistently learn and adapt to ever-changing customer needs and optimize real-time offers and interactions. It also offers Real-Time Decisioning and Smart Channel Orchestration, which delivers relevant and personalized interactions across all channels for a consistent customer experience.

Discussions

Strengths
  • +9
    Product Demos
  • +12
    Hosted / On-Cloud
  • +6
    Directly
  • +12
    Campaign management
  • +13
    Customer loyalty and process management
  • +14
    Customer Support
  • +6
    Other support services
  • +5
    Sales Support
  • +13
    Technical Support
  • +5
    Social Media
  • +6
    Web
  • +11
    Product Features and Functionality
  • +9
    Other Industry Verticals
  • +7
    Audio/Speech
  • +6
    Image
  • +5
    Text
  • +7
    Brand Management
  • +8
    Competitive intelligence
  • +6
    Customer behavioral analysis
  • +5
    Customer segmentaion and targeting
Cautions
  • -11
    Migration
  • -10
    Slow Processing
  • -10
    Others (Please specify)
  • -11
    On-Site Support
  • -11
    Hybrid
  • -10
    On-Premise
  • -12
    Product Functionality
  • -7
    Through Partners / Third-Party Vendors
  • -13
    Any other professional service
  • -11
    Channel experience analytics
  • -14
    Others
  • -11
    Promotional events
  • -12
    Sales representative
  • -7
    Automotive and Transportation
  • -13
    BFSI
  • -8
    Energy and Utilities
  • -12
    Government and Public Sector
  • -10
    Healthcare and Life Sciences
  • -11
    IT and Telecom
  • -14
    Manufacturing

Teradata Customer Journey Reviews

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Buyer, North America Company

5
May 09, 2023
Teradatas Customer Journey Analytics solutions have decent offerings for customer data and journey experts. The product vision is focused and well documented. That said, some features are a bit too basic and need improvement. The user documentation and tutorials help in understanding the product features, but there is also a lack of comprehensive examples of how the product works. Ease of use is not as comprehensive as compared to other analytics products. Cost of ownership can be a bit high but, overall, the value for money is quite good. Interoperability and integration are quite easy, but could be made better. In terms of stability and maturity, Teradata is a reliable partner who takes all necessary measures to protect customer data. Overall, the innovation, customer service and futuristic use cases of Teradatas Customer Journey Analytics solutions are commendable. 5. (Rating 4/
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Buyer, North America Mid Market Company

5
Mar 27, 2023
We have been using Teradatas Customer Journey Analytics solutions for quite some time and are overall satisfied with what they offer. The product vision is pretty clear with a list of customer-focused tools and features. We have been able to gain valuable insights about our customer journey metrics which have been useful in better decision making. Ease of use is decent but could be better with more user-friendly tutorials. The cost of ownership is reasonable given the features offered. Interoperability and integration with other data sources is quite simple and requires minimal effort. Teradata as a company has been reliable and mature when it comes to data security. Therefore, we are comfortable sharing our customer data with them. Moreover, the overall innovation of their products, customer service and futuristic use cases make them stand out from others. So when it comes to value for money, we are quite pleased with Teradatas Customer Journey Analytics solutions.
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Buyer, SME Company

5
Feb 08, 2023
Thinking of data analytics, Teradatas Customer Journey Analytics stands out from the rest. The wide array of tools make use of the latest technology to provide meaningful insights. Product vision is clear and concise and the features offered are numerous. The overview of all its features provide the user with a clear direction is needed to make the actual decision. Ease of use is an important factor and Teradata has kept it very simple to comprehend. The cost of ownership is reasonable and interoperability and integration is simple to do. We just need to connect the customer journey data with the rest of the customer data and couple it with the right resources and tools. The companys stability and maturity makes it a reliable and trustworthy partner. As far as overall innovation is concerned, the company is addressing near futuristic use cases. Moreover, their use of next-generation technology or cognitive tools to automate insights is definitely an added advantage. Without any doubt, customer service is excellent by providing necessary technical support. Overall, Teradatas Customer Journey Analytics is a complete data analytics package which meets customer expectations and is well worth the money. 2. (Rating 4/
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Buyer, Mid Market Company

5
Jan 23, 2023
Teradatas Customer Journey Analytics offering is the best in the data analytics space. They have the perfect product vision of understanding customer behaviour and delivering insights in order to make better decisions. The product features are comprehensive, up-to-date and customer-oriented. It is easy to use and understand as there is comprehensive documentation and tutorials for users. One very important factor is the cost of ownership which is reasonable. The interoperability and integration with other applications and platforms are seamless. Teradata is highly stable and mature when it comes to data security and privacy. They have the right measures in place to secure customer data. In terms of overall innovation, they have the cutting edge technology and they are always in the forefront to use the latest technology. Moreover, their customer service is excellent by providing necessary technical support. In terms of value for money, there is no doubt that Teradatas Customer Journey Analytics solutions stand out from competition. 4. (Rating 3/
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Buyer, Enterprise Company

5
Nov 25, 2022
Teradatas Customer Journey Analytics offerings are indeed innovative and efficient. The product vision is mainly focused on helping customer journey analysts gain customer insights. The product features are highly customer-centric and easily integrated with other customer data sources. We have been using the tools for quite a while and personally I am quite content with the customer journey insights which we gain. Also, the ease of use is definitely a plus factor. The cost of ownership can be a bit high but considering what is offered, the features are worth the money. Interoperability and integration is quite easy with other applications and platform. Teradatas stability and maturity makes sure that customer data is safe and secure in their hands. They have taken the necessary measures to ensure privacy and integrity are not breached in any form. In terms of overall innovation, they have a clear focus on providing more value to their customers through their cutting-edge technology, services, and customer support. Overall, I would highly recommend Teradata for customer journey analytics as they have proved to be a reliable and trusted data analytics vendor. 3. (Rating 5/
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