Thunderhead ONE facilitates personalized customer journeys and interactions across all multiple channels. The company helps CX and marketing professionals to discover and apply critical journey insights with ease. The solution requires less deployment time irrespective of the size of the business. The use of AI enables the ability to assess complex customer data quickly. ONE reduces servicing costs by directing customers to the most appropriate channel. Request Thunderhead ONE Engagement Hub Pricing to get more information.
Thunderhead ONE Engagement Hub understands and facilitates customer journeys and conversations. Powered by AI, ONE allows users to learn each customer’s true intent, across journeys, touchpoints, and time. It also empowers businesses to meet individual needs across multiple channels: web, mobile, email, call centers, etc. The company's Intent Analyzer is a deep journey analysis and audience solution that predicts customer behavior and recommends precise orchestrations. The solution provides important features like: Omnichannel Listening, Identity Recognition, real time orchestration, and customer journey analytics.