Thunderhead ONE Engagement Hub Pricing & Demo

Thunderhead ONE Engagement Hub
Online
London, UK
2001
$11MN to $50MN
50
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Thunderhead ONE Engagement Hub USP

Thunderhead ONE facilitates personalized customer journeys and interactions across all multiple channels. The company helps CX and marketing professionals to discover and apply critical journey insights with ease. The solution requires less deployment time irrespective of the size of the business. The use of AI enables the ability to assess complex customer data quickly. ONE reduces servicing costs by directing customers to the most appropriate channel. Request Thunderhead ONE Engagement Hub Pricing to get more information.

Summary

Thunderhead ONE Engagement Hub understands and facilitates customer journeys and conversations. Powered by AI, ONE allows users to learn each customer’s true intent, across journeys, touchpoints, and time. It also empowers businesses to meet individual needs across multiple channels: web, mobile, email, call centers, etc. The company's Intent Analyzer is a deep journey analysis and audience solution that predicts customer behavior and recommends precise orchestrations. The solution provides important features like: Omnichannel Listening, Identity Recognition, real time orchestration, and customer journey analytics.

360 Quadrants

Strengths and Weaknesses
  • +10 Others (Please specify)
  • +10 On-Premise
  • +12 Product Functionality
  • +12 Campaign management
  • +8 Competitive intelligence
  • +6 Customer behavioral analysis
  • +5 Customer segmentaion and targeting
  • +14 Customer Support
  • +6 Other support services
  • +5 Sales Support
  • +13 Technical Support
  • +9 Branch/Store
  • +10 Call center
  • +8 Email
  • +7 Mobile
  • +11 Promotional events
  • +12 Sales representative
  • +5 Social Media
  • +13 Survey data
  • +6 Web
  • -13 Any other professional service
  • -11 Consulting
  • -10 Customer relationship management
  • -9 Product management
  • -10 Support and maintenance services
  • -13 Full Time Equivalent
  • -5 Per User Basis
  • -14 Subscription / Licensing
  • -6 Product Offerings
  • -11 On-Site Support
  • -11 Hybrid
  • -6 Directly
  • -7 Through Partners / Third-Party Vendors
  • -7 Brand Management
  • -11 Channel experience analytics
  • -14 Others
  • -8 Energy and Utilities
  • -9 Other Industry Verticals
  • -14 Others (Please Specify)
  • -8 Video
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Top Features

  1. Product Features and Functionality / Touchpoints
  2. Product Features and Functionality / Applications Served
  3. Product Features and Functionality / Data Format
  4. Applications Served / Customer segmentaion and targeting
  5. Product Features and Functionality / Product Functionality
  6. Applications Served / Customer behavioral analysis
  7. Applications Served / Campaign management
  8. Applications Served / Competitive intelligence
  9. Touchpoints / Social Media
  10. Touchpoints / Web
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