Verint Engagement Analytics Pricing & Demo
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Summary
Verint Engagement Management offers various benefits to serve the customers’ needs in a better manner. It monitors the customer journey to guide them on the next best actions to be taken during the journey. It uses the existing data of the customers to predict the future outcomes and accordingly creates cross-channel metrics to determine the customers’ issues and resolve them in the real time. Verint customer engagement solutions and customer engagement optimization services can be deployed via cloud (private and public), on-premises, and hybrid models, as a suite or as a combination of various applications. The company provides flexible subscription-based and perpetual-based licensing models, as per the customers’ requirements. The company also helps its customers through various support services, such as consulting services, implementation services, training, maintenance and support, and managed services.
Key Features:
- Verint Engagement Management offers a combined desktop that syndicates dissimilar systems and applications into a solo interface. It can use customer background to logically present only essential data at each step in the process, removing the need for toggling between screens.
- It also provides the best in class dynamic case management that guides employees through tough processes step by step, tracking progress according to goals.
- Verint’s integrated knowledge management helps employees and customers, by making use of related information such as customer profile, product, and issue.
- The solution also offers an integrated knowledge base enhanced with context that helps improve the quality, speed, and constancy of service interactions across channels.
- Its Visual Report Designer allows users to create additional reports to rapidly measure and track other metrics. Verint’s business-friendly administration tools can helps users to instantly act on this feedback to enhance the customer experience.
- Verint also provides Smart Engagement, which can direct, queue, and allocate any piece of work to the most suitable employee irrespective of the channel.
Verint Pricing
- Verint Engagement Management Pricing for Desktop and CTI - $900/year and $2,700/3 years
- Verint Engagement Management Pricing for Desktop and Inbox - $900/year and $2,700/3 years
- Verint Pricing for Desktop and Messaging - $900/year and $2,700/3 years
- Verint Pricing for CTI Add on to Desktop - $240/year and $720/3 years
- Verint Pricing for Inbox Add on to Desktop - $240/year and $720/3years
- Verint Pricing for Messaging Add on to Desktop - $240/year and $720/3 years
- Verint Pricing for KM Enterprise Add on to Desktop - $240/year and $720/3 years
- Verint Engagement Analytics Pricing for KM Professional - $540/year and $1,620/3 years
- Verint Engagement Analytics Pricing for KM Enterprise - $1,020/year and $3,060/3 years
- Verint Engagement Analytics Pricing for KM Enterprise Limited -$240/year and $720/3 years
Verint Engagement Management Demo
Users can schedule a demo with Verint and get consultation about their requirements.
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Verint Engagement Management Reviews
Buyer, SME Company
Jan 19, 2023
Verint Systems, Incs Customer Journey Analytics offering is well worth a review. Their product vision is centered on providing great customer experience analytics in order to optimize and personalize customer journeys. The products features are plentiful and varied and make creating a comprehensive customer journey analytics easier and more cost effective for businesses.
The ease of use of this product is great - it has a simple user interface which contains powerful analysis tools and a library of customer experience metrics to help accurately measure and analyze customer journeys. The cost of ownership is also quite reasonable and is definitely more cost effective than more traditional methods of customer journey analytics.
Interoperability and integration between the software and other third party programs is also quite good - its open architecture allows it to fit any kind of IT environment and enable deep integration with other systems. The companys stability and maturity is a definite advantage as it has been in business for many years and has a track record of delivering high quality products.
The overall innovation of Verint Systems, Incs Customer Journey Analytics offering is great. It provides various tools for analyzing customer journeys and for taking corrective actions using advanced algorithms and statistical methods. It also supports futuristic use cases such as predictive analytics, dynamic customer segmentation, and behavioral recommendation engines.
In addition, the product makes use of next generation technologies such as machine learning and artificial intelligence to make the analysis of customer journeys faster, more accurate, and more reliable. The customer service of the company is also excellent - their technical support staff are available anytime and are always willing to help out with any issues one might have.
Given the robust features and the technological advancements which Verint Systems, Incs Customer Journey Analytics offering provides, it is definitely a good value for money. Therefore, I can safely say that I would recommend this product to anyone who is looking to optimize and personalize their customers journeys. (Rating: 8/1
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Verint Engagement Management Presence in
Customer Journey Analytics Software
Verint Systems provides its solutions to countries in the Americas, Europe, MEA, and APAC across various verticals, including automotive, BFSI, government, healthcare, hospitality, outsourcing services, publishing, retail, consumer goods, technology, telecommunications, travel, and utilities. The company invests significantly in R&D activities to strengthen its product portfolio. In 2017, Verint invested 16.1% of its total revenue in R&D activities. The company focuses on organic and inorganic growth strategies to maintain a leading position in the customer journey analytics market. For instance, in November 2016, Verint Systems enhanced the capabilities of its Enterprise Feedback Management (EFM) solution by adding geo-location targeting, which enables clients to add location to a customer’s basic profile, thereby increasing survey participation and providing a rich, personalized view of the customer activities. Furthermore, as a part of its inorganic growth strategy, Verint has partnered and collaborated with various companies and has also acquired significant players in the customer journey analytics market to expand its regional reach. In July 2017, Verint partnered with Group Elite Communications, a professional and managed services provider, to integrate Verint’s customer engagement solutions with Group Elite’s professional sales, consulting, and support services. These services can be implemented through on-premises, cloud, and hybrid deployment models. Additionally, in November 2016, Verint acquired OpinionLab, a customer engagement solutions provider. The acquisition has helped Verint strengthen its competencies in customer engagement optimization for listening, analyzing, and acting on the VoC across all channels, including digital, voice, text, and social.
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