Verint Engagement Analytics Pricing & Demo

Verint Engagement Management
Online
New York, US
1994
$1BN to $5BN
83
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Verint Engagement Management USP

Verint Systems operates in the customer journey analytics market through its Actionable Intelligence customer journey analytics software. This platform provides customer engagement solutions and customer engagement optimization services. The company provides a robust portfolio of customer engagement solutions, which include VOC, workforce optimization, employee engagement, engagement channels, and security, fraud, and compliance. Request Verint Engagement Management Pricing to get more information.

Summary

Verint Engagement Management offers various benefits to serve the customers’ needs in a better manner. It monitors the customer journey to guide them on the next best actions to be taken during the journey. It uses the existing data of the customers to predict the future outcomes and accordingly creates cross-channel metrics to determine the customers’ issues and resolve them in the real time. Verint customer engagement solutions and customer engagement optimization services can be deployed via cloud (private and public), on-premises, and hybrid models, as a suite or as a combination of various applications. The company provides flexible subscription-based and perpetual-based licensing models, as per the customers’ requirements. The company also helps its customers through various support services, such as consulting services, implementation services, training, maintenance and support, and managed services.

Key Features:

  • Verint Engagement Management offers a combined desktop that syndicates dissimilar systems and applications into a solo interface. It can use customer background to logically present only essential data at each step in the process, removing the need for toggling between screens.
  • It also provides the best in class dynamic case management that guides employees through tough processes step by step, tracking progress according to goals.
  • Verint’s integrated knowledge management helps employees and customers, by making use of related information such as customer profile, product, and issue.
  • The solution also offers an integrated knowledge base enhanced with context that helps improve the quality, speed, and constancy of service interactions across channels.
  • Its Visual Report Designer allows users to create additional reports to rapidly measure and track other metrics. Verint’s business-friendly administration tools can helps users to instantly act on this feedback to enhance the customer experience.
  • Verint also provides Smart Engagement, which can direct, queue, and allocate any piece of work to the most suitable employee irrespective of the channel.

Verint Pricing

  • Verint Engagement Management Pricing for Desktop and CTI - $900/year and $2,700/3 years
  • Verint Engagement Management Pricing for Desktop and Inbox - $900/year and $2,700/3 years
  • Verint Pricing for Desktop and Messaging - $900/year and $2,700/3 years
  • Verint Pricing for CTI Add on to Desktop - $240/year and $720/3 years
  • Verint Pricing for Inbox Add on to Desktop - $240/year and $720/3years
  • Verint Pricing for Messaging Add on to Desktop - $240/year and $720/3 years
  • Verint Pricing for KM Enterprise Add on to Desktop - $240/year and $720/3 years
  • Verint Engagement Analytics Pricing for KM Professional - $540/year and $1,620/3 years
  • Verint Engagement Analytics Pricing for KM Enterprise - $1,020/year and $3,060/3 years
  • Verint Engagement Analytics Pricing for KM Enterprise Limited -$240/year and $720/3 years

Verint Engagement Management Demo

Users can schedule a demo with Verint and get consultation about their requirements.

360 Quadrants

Strengths and Weaknesses
  • +10 Others (Please specify)
  • +6 Product Offerings
  • +12 Product Functionality
  • +6 Directly
  • +7 Through Partners / Third-Party Vendors
  • +13 Any other professional service
  • +11 Consulting
  • +14 Customer Support
  • +6 Other support services
  • +5 Sales Support
  • +10 Support and maintenance services
  • +13 Technical Support
  • +12 Training and Education services
  • +5 Social Media
  • +6 Web
  • +10 Breadth and Depth of Product Offerings
  • +12 Product Differentiation and Impact on Customer Value
  • +11 Product Features and Functionality
  • +7 Automotive and Transportation
  • +13 BFSI
  • -7 Brand Management
  • -7 Mobile
  • -13 Product Branding
  • -9 Product Demos
  • -8 Software Requirement Specification (SRS)
  • -10 Level of Support
  • -14 Managed Services
  • -12 Remote Support
  • -9 Branch/Store
  • -10 Call center
  • -8 Email
  • -14 Others
  • -11 Promotional events
  • -13 Survey data
  • -11 On-Site Support
  • -13 Full Time Equivalent
  • -5 Per User Basis
  • -14 Subscription / Licensing
  • -12 Sales representative
  • -14 Others (Please Specify)
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Verint Engagement Management presence in Customer Journey Analytics Software

Verint Systems provides its solutions to countries in the Americas, Europe, MEA, and APAC across various verticals, including automotive, BFSI, government, healthcare, hospitality, outsourcing services, publishing, retail, consumer goods, technology, telecommunications, travel, and utilities. The company invests significantly in R&D activities to strengthen its product portfolio. In 2017, Verint invested 16.1% of its total revenue in R&D activities. The company focuses on organic and inorganic growth strategies to maintain a leading position in the customer journey analytics market. For instance, in November 2016, Verint Systems enhanced the capabilities of its Enterprise Feedback Management (EFM) solution by adding geo-location targeting, which enables clients to add location to a customer’s basic profile, thereby increasing survey participation and providing a rich, personalized view of the customer activities. Furthermore, as a part of its inorganic growth strategy, Verint has partnered and collaborated with various companies and has also acquired significant players in the customer journey analytics market to expand its regional reach. In July 2017, Verint partnered with Group Elite Communications, a professional and managed services provider, to integrate Verint’s customer engagement solutions with Group Elite’s professional sales, consulting, and support services. These services can be implemented through on-premises, cloud, and hybrid deployment models. Additionally, in November 2016, Verint acquired OpinionLab, a customer engagement solutions provider. The acquisition has helped Verint strengthen its competencies in customer engagement optimization for listening, analyzing, and acting on the VoC across all channels, including digital, voice, text, and social.


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  4. Services / Any other professional service
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  8. Services / Support and maintenance services
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