VERINT SYSTEMS INC in Customer Journey Analytics Software

Verint Engagement Analytics offers various benefits to serve the customers’ needs in a better manner. It monitors the customer journey to guide them on the next best actions to be taken during the journey. It uses the existing data of the customers to predict the future outcomes and accordingly creates cross-channel metrics to determine the customers’ issues and resolve them in the real time. Verint customer engagement solutions and customer engagement optimization services can be deployed via cloud (private and public), on-premises, and hybrid models, as a suite or as a combination of various applications. The company provides flexible subscription-based and perpetual-based licensing models, as per the customers’ requirements. The company also helps its customers through various support services, such as consulting services, implementation services, training, maintenance and support, and managed services.
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USP : Verint Systems operates in the customer journey analytics market through its Actionable Intelligence platform. This platform provides customer engagement solutions and customer engagement optimization services. The company provides a robust portfolio of customer engagement solutions, which include VOC, workforce optimization, employee engagement, engagement channels, and security, fraud, and compliance.

BUYERS
VENDORS
EXPERTS
3.2
ANALYSTS
 

VERINT SYSTEMS INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.95
2.20
1.65
Product Features and Functionality
3.15
3.60
2.75
Product Differentiation and Impact on Customer Value
3.35
3.30
3.70
Product Branding
3.55
3.80
3.80
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

VERINT SYSTEMS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    18 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    19 Participants

STRENGTHS
  • Company Maturity / Partner Ecosystem
    Other Partner Ecosystem
  • Company Maturity / Partner Ecosystem
    Managed Service Providers
  • Product Maturity / Pre Sales Support
    Others (Please specify)
  • Product Maturity / Breadth and Depth of Product Offerings
    Product Offerings
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Product Maturity / Product Features and Functionality
    Product Functionality
  • Company Maturity / Partner Ecosystem
    Consultants
  • Company Maturity / Partner Ecosystem
    Distributors
  • Company Maturity / Partner Ecosystem
    System Integrators
  • Company Maturity / Partner Ecosystem
    Value Added Resellers (VAR)
  • Product Maturity / Channel of Delivery
    Directly
  • Product Maturity / Channel of Delivery
    Through Partners / Third-Party Vendors / MSSPs
  • Product Maturity / Services
    Any other professional service
  • Product Maturity / Services
    Consulting
  • Product Maturity / services
    Customer Support
  • Product Maturity / services
    Other support services
WEAKNESSES
  • Company Maturity / Partner Ecosystem
    OEMs
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Preferred Mode of Delivery
    Full Time Equivalent
  • Product Maturity / Preferred Mode of Delivery
    Per User Basis
  • Product Maturity / Preferred Mode of Delivery
    Subscription / Licensing
  • Product Maturity / Touchpoints
    Sales representative
  • Company Maturity / R&D Spend
    10% - 15%
  • Company Maturity / R&D Spend
    15% - 20%
  • Company Maturity / R&D Spend
    5% - 10%
  • Company Maturity / R&D Spend
    Less than 5%
  • Company Maturity / R&D Spend
    More than 20%
  • Product Maturity / Applications Served
    Others(Please Specify)
  • Product Maturity / Touchpoints
    Branch/Store
  • Product Maturity / Touchpoints
    Call center
  • Product Maturity / Touchpoints
    Email
  • Product Maturity / Touchpoints
    Others
  • Product Maturity / Touchpoints
    Promotional events
  • Product Maturity / Touchpoints
    Survey data
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity / Services
    Managed Services

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TOP USECASES
TOP FEATURES
  • Product Features and Functionality
    Applications Served
  • Product Features and Functionality
    Data Format
  • Product Features and Functionality
    Touchpoints
  • Services
    Any other professional service
  • Product Features and Functionality
    Product Functionality
  • Channel of Delivery
    Directly
  • Industry Vertical
    Healthcare and Life Sciences
  • Touchpoints
    Web
  • Industry Vertical
    Travel and Hospitality
  • services
    Sales Support

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VERINT SYSTEMS INC Presence in Customer Journey Analytics Software

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