VERINT SYSTEMS INC in Customer Journey Analytics Software

Verint Engagement Analytics offers various benefits to serve the customers’ needs in a better manner. It monitors the customer journey to guide them on the next best actions to be taken during the journey. It uses the existing data of the customers to predict the future outcomes and accordingly creates cross-channel metrics to determine the customers’ issues and resolve them in the real time. Verint customer engagement solutions and customer engagement optimization services can be deployed via cloud (private and public), on-premises, and hybrid models, as a suite or as a combination of various applications. The company provides flexible subscription-based and perpetual-based licensing models, as per the customers’ requirements. The company also helps its customers through various support services, such as consulting services, implementation services, training, maintenance and support, and managed services.
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USP : Verint Systems operates in the customer journey analytics market through its Actionable Intelligence platform. This platform provides customer engagement solutions and customer engagement optimization services. The company provides a robust portfolio of customer engagement solutions, which include VOC, workforce optimization, employee engagement, engagement channels, and security, fraud, and compliance.

BUYERS
VENDORS
EXPERTS
3.2
ANALYSTS
 

VERINT SYSTEMS INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.95
2.20
2.80
Product Features and Functionality
3.15
3.60
4.10
Product Differentiation and Impact on Customer Value
3.35
3.30
1.65
Product Branding
3.55
3.80
3.80
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

VERINT SYSTEMS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    18 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    19 Participants

COVERAGE IN Customer Journey Analytics Software

SECTORS
REGIONS
Europe Latin America Asia-Pacific Middle East and Africa North America
STRENGTHS
WEAKNESSES

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TOP USECASES
TOP FEATURES
  • Product Features and Functionality
    Applications Served
  • Product Features and Functionality
    Data Format
  • Product Features and Functionality
    Touchpoints
  • Services
    Any other professional service
  • Product Features and Functionality
    Product Functionality
  • Channel of Delivery
    Directly
  • Industry Vertical
    Healthcare and Life Sciences
  • Touchpoints
    Web
  • Industry Vertical
    Travel and Hospitality
  • services
    Sales Support

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VERINT SYSTEMS INC Presence in Customer Journey Analytics Software

Questions & Answers

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