USP : AIVA makes use of NLP, NLU, deep learning, and self-learning AI to learn the intent and context, offer customization and break down complex phrases, all in a conversational tone that appears natural. It is the first enterprise-grade VA that has the ability to track and respond to user sentiments. 24/7 Chat delivers drastic support cost reduction and improved sales revenue by redirecting contacts from phone and email. It tries to learn what the customers want to do by using intent-driven engagement and deep chat analytics. The solution helps in enhancing sales conversions up to 30% with advanced, repeatable AI models that identify prospects, engagement time, specific recommendations to be made. Also, the company offers an integrated platform approach to real-time and continuous messaging.
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