24/7 CUSTOMER INC in Customer Self-Service Software

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24/7 CUSTOMER INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
1.15
4.05
2.35
Product Features and Functionality
1.85
4.65
3.10
Delivery
2.90
4.30
4.30
Breadth and Depth of Product Offerings
2.10
4.25
3.65
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

24/7 CUSTOMER INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Latin America

    13 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Company Maturity / Vision Alignment
    R&D Spend
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Interactive Voice Response & Interactive Text Response
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
  • Company Maturity / Partner Ecosystem
    Consultants
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Company Maturity / Geographic Footprint
    Indirect Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Indirect Presence - Europe
  • Company Maturity / Geographic Footprint
    Indirect Presence - Latin America
WEAKNESSES
  • Company Maturity / Breadth of Applications Served
    Tailor Made Software
  • Company Maturity / Vision Alignment
    New Product/Platform Launch
  • Company Maturity / Vision Alignment
    Patents
  • Product Maturity / Support Services
    Customer Feedback
  • Product Maturity / Support Services
    Level of Support Services
  • Product Maturity / Deployment Mode
    On-Premise
  • Product Maturity / Services Offered
    Consulting Services
  • Product Maturity / Services Offered
    Education & Training
  • Product Maturity / Services Offered
    Other Services
  • Product Maturity / Preferred support services delivery
    On-Site Support
  • Product Maturity / Preffered Delivery
    Full Time Equivalent
  • Product Maturity / Preffered Delivery
    Per User / Device Basis
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    Customer Self-Service Security
  • Product Maturity / Software Offered
    E-mail Management
  • Product Maturity / Software Offered
    Semantic Search
  • Product Maturity / Software Offered
    Social Media and Community Self-Service
  • Product Maturity / Software Offered
    Other Software Offered
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Company Maturity / Partner Ecosystem
    Distributors
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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Services Offered
    Managed Services
  • End-users catered
    CRM Software Vendors
  • Features Offered
    Knowledgebases
  • Delivery
    Delivery - Direct
  • Software Offered
    Mobile Self-Service
  • Software Offered
    Interactive Voice Response & Interactive Tex..
  • Software Offered
    Intelligent Virtual Assistants
  • Features Offered
    Widgets
  • Services Offered
    Support & Maintenance

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