24/7 CUSTOMER INC in Customer Self-Service Software

24/7 Customer Inc offers chatbots and virtual agents that help their clients in offering better customer service. The company offers AI-Powered Virtual Agent (AIVA), that is intuitive and capable of having a conversational dialogue. Also, AIVA has the ability of sense customer sentiments, which when it detects, transfers them to an informed human agent to manage the situation. The solution also offers a blends of Virtual and Live Agents, which elevates the customer expereince to a whole new level. 24/7's Chat helps in developing real connections with the help of intelligently automated virtual agents (VAs) and improved live digital chats for the perfect blend of humans and machines. All 24/7 virtual agents have been trained for advanced digital environments and the platform enhances agent performance with predictive targeting, real-time intent prediction, and advanced analytics.

USP : AIVA makes use of NLP, NLU, deep learning, and self-learning AI to learn the intent and context, offer customization and break down complex phrases, all in a conversational tone that appears natural. It is the first enterprise-grade VA that has the ability to track and respond to user sentiments. 24/7 Chat delivers drastic support cost reduction and improved sales revenue by redirecting contacts from phone and email. It tries to learn what the customers want to do by using intent-driven engagement and deep chat analytics. The solution helps in enhancing sales conversions up to 30% with advanced, repeatable AI models that identify prospects, engagement time, specific recommendations to be made. Also, the company offers an integrated platform approach to real-time and continuous messaging.

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24/7 CUSTOMER INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
1.15
4.05
2.35
Product Features and Functionality
1.85
4.65
3.10
Delivery
2.90
4.30
4.30
Breadth and Depth of Product Offerings
2.10
4.25
3.65
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

24/7 CUSTOMER INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Latin America

    13 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Interactive Voice Response & Interactive Text Response
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
  • Product Maturity / Features Offered
    Hybrid Chats & Instant Answers
  • Product Maturity / Features Offered
    Knowledgebases
  • Product Maturity / Features Offered
    Predictive Self-Service
  • Product Maturity / Features Offered
    SMS
  • Product Maturity / Features Offered
    Voice
  • Product Maturity / Features Offered
    Widgets
  • Product Maturity / End-users catered
    Companies/Organizations/Enterprises/Customers
  • Product Maturity / End-users catered
    CRM Software Vendors
  • Product Maturity / End-users catered
    IT Service Providers
WEAKNESSES

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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Services Offered
    Managed Services
  • End-users catered
    CRM Software Vendors
  • Features Offered
    Knowledgebases
  • Delivery
    Delivery - Direct
  • Software Offered
    Mobile Self-Service
  • Software Offered
    Interactive Voice Response & Interactive Tex..
  • Software Offered
    Intelligent Virtual Assistants
  • Features Offered
    Widgets
  • Services Offered
    Support & Maintenance

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