360 Score: 2.71
For Vendors
ASPECT SOFTWARE INC
  • Chelmsford, Massachusetts, US
  • 1973
  • $500MN to $1BN

ASPECT Customer Self-Service Platform

ASPECT SOFTWARE INC Overview

Aspect Software is a leading provider of customer interaction management, workforce optimization, and back-office solutions in cloud and on-premises platforms. The company has a global employee count of approximately 2,000 (as of 2015). The company caters to various verticals, such as BFSI, healthcare, retail, utilities, telecommunications, transportation, travel & hospitality, education, and government industries.

ASPECT SOFTWARE INC USP

It thrives to attain excellence and impart an Omni-channel customer experience by developing fully native contact center interaction management, workforce optimization, and self-service capabilities within a single CEC. Some of the CSS offerings of Aspect include Aspect Augmented Chat, Aspect Callback Mobile, and Aspect InQueue Self-Service.

Popular Comparisons

Evaluated against 171 key buying criteria
Strengths
  • Level of Support Services
  • Delivery - Direct
  • Hosted / On-Cloud
  • On-Premise
  • Education & Training
  • Integration & Deployment
  • Managed Services
  • Support & Maintenance
  • On-Site Support
  • Remote Support
  • Subscription / Licensing
  • Delivery - Through Partners / Third-Party Vendors
  • Interactive Voice Response & Interactive Text Response
  • Mobile Self-Service
  • Social Media and Community Self-Service
  • Web Self-Service
  • APIs for developing Self-Service Apps
  • Community Platforms
  • Hybrid Chats & Instant Answers
  • Mobile Apps
Weaknesses
  • Consulting Services
  • Other Services
  • Full Time Equivalent
  • Per User / Device Basis
  • Customer Self-Service Security
  • E-mail Management
  • Intelligent Virtual Assistants
  • Semantic Search
  • Other Software Offered
  • Automated Ticketing
  • Co-browsing
  • FAQ Web Pages
  • Helpdesk Automation
  • Knowledgebases
  • Predictive Self-Service
  • Widgets
  • Other features offered
  • Dedicated Account Manager (DAM)
  • Software Requirement Specification (SRS)
  • Frequency of Support Service - Annually
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Top ASPECT SOFTWARE INC Features

#1 Product Features and Functionality / Features Offered
#2 Support Services / Level of Support Services
#3 Software Offered / Web Self-Service
#4 Services Offered / Education & Training
#5 Services Offered / Support & Maintenance

PARTICIPATING QUADRANTS

ASPECT SOFTWARE INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Europe