ASPECT Customer Self-Service Platform

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ASPECT SOFTWARE INC
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Chelmsford, Massachusetts, US
1973
$500MN to $1BN
Enterprise
93 Likes
75 Buyers Negotiating

Summary

Aspect Software is a leading provider of customer interaction management, workforce optimization, and back-office solutions in cloud and on-premises platforms. The company has a global employee count of approximately 2,000 (as of 2015). The company caters to various verticals, such as BFSI, healthcare, retail, utilities, telecommunications, transportation, travel & hospitality, education, and government industries.

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Strengths
  • +6
    Level of Support Services
  • +7
    Delivery - Direct
  • +13
    Hosted / On-Cloud
  • +12
    On-Premise
  • +7
    Education & Training
  • +6
    Integration & Deployment
  • +10
    Managed Services
  • +8
    Support & Maintenance
  • +13
    On-Site Support
  • +14
    Remote Support
  • +5
    Subscription / Licensing
  • +8
    Delivery - Through Partners / Third-Party Vendors
  • +7
    Interactive Voice Response & Interactive Text Response
  • +13
    Mobile Self-Service
  • +5
    Social Media and Community Self-Service
  • +12
    Web Self-Service
  • +12
    APIs for developing Self-Service Apps
  • +9
    Community Platforms
  • +11
    Hybrid Chats & Instant Answers
  • +8
    Mobile Apps
Cautions
  • -9
    Consulting Services
  • -11
    Other Services
  • -14
    Full Time Equivalent
  • -6
    Per User / Device Basis
  • -8
    Customer Self-Service Security
  • -6
    E-mail Management
  • -14
    Intelligent Virtual Assistants
  • -9
    Semantic Search
  • -10
    Other Software Offered
  • -13
    Automated Ticketing
  • -13
    Co-browsing
  • -12
    FAQ Web Pages
  • -14
    Helpdesk Automation
  • -11
    Knowledgebases
  • -5
    Predictive Self-Service
  • -5
    Widgets
  • -6
    Other features offered
  • -12
    Dedicated Account Manager (DAM)
  • -9
    Software Requirement Specification (SRS)
  • -8
    Frequency of Support Service - Annually
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