Astute's CX Platform offers AI powered Self-Service which is driven by conversational AI chatbots. It provides customers with consistent, quick answers, while releasing contact centers to manage more nuanced cases. It offers Modern Agent Desktop, which is a single agent desktop that collaborates all channels into a single interface. Astute simplifies the data flow into the user's corporate data lake, allowing all the teams across the organization to leverage these valuable customer insights. Astute's patented NLP technology learns about the customer demands, searches the business systems for an answer, and interprets raw data into an intelligent, human-friendly response.
USP : Astute's self-service application can be deployed on a company’s website, integrated within their mobile app or accessed through third-party messaging applications such as Facebook Messenger. Their KMS is capable of generating knowledge base content and fetching answers from existing sources. The application also enables users to deploy self-service across web, mobile, and messengers to deliver optimized answers. The solution fetches data from numerous knowledgebases to provide the most precise answer for each question. Moreover, Astute Agent helps agents in managing their daily work by letting them manage all channels in a single interface.