ASTUTE INC in Customer Self-Service Software

Astute's CX Platform offers AI powered Self-Service which is driven by conversational AI chatbots. It provides customers with consistent, quick answers, while releasing contact centers to manage more nuanced cases. It offers Modern Agent Desktop, which is a single agent desktop that collaborates all channels into a single interface. Astute simplifies the data flow into the user's corporate data lake, allowing all the teams across the organization to leverage these valuable customer insights. Astute's patented NLP technology learns about the customer demands, searches the business systems for an answer, and interprets raw data into an intelligent, human-friendly response.

USP : Astute's self-service application can be deployed on a company’s website, integrated within their mobile app or accessed through third-party messaging applications such as Facebook Messenger. Their KMS is capable of generating knowledge base content and fetching answers from existing sources. The application also enables users to deploy self-service across web, mobile, and messengers to deliver optimized answers. The solution fetches data from numerous knowledgebases to provide the most precise answer for each question. Moreover, Astute Agent helps agents in managing their daily work by letting them manage all channels in a single interface.

BUYERS
VENDORS
EXPERTS
1.7
ANALYSTS
 

ASTUTE INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
1.15
4.05
2.35
Product Features and Functionality
2.15
4.65
3.10
Delivery
2.75
4.30
4.30
Breadth and Depth of Product Offerings
1.75
4.25
3.65
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

ASTUTE INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-North America

    20 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    E-mail Management
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Social Media and Community Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
  • Product Maturity / Features Offered
    Automated Ticketing
  • Product Maturity / Features Offered
    Community Platforms
  • Product Maturity / Features Offered
    Hybrid Chats & Instant Answers
  • Product Maturity / Features Offered
    Mobile Apps
  • Product Maturity / Features Offered
    Social Forums
  • Product Maturity / Features Offered
    Video Tutorials
  • Product Maturity / Features Offered
    Voice
  • Product Maturity / End-users catered
    Companies/Organizations/Enterprises/Customers
  • Product Maturity / End-users catered
    CRM Software Vendors
WEAKNESSES

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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Software Offered
    Social Media and Community Self-Service
  • End-users catered
    CRM Software Vendors
  • Delivery
    Delivery - Direct
  • Features Offered
    Social Forums
  • Software Offered
    Mobile Self-Service
  • Software Offered
    E-mail Management
  • Features Offered
    Community Platforms
  • Features Offered
    Automated Ticketing
  • Software Offered
    Intelligent Virtual Assistants

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