Avaya is a prominent provider of business communication & collaboration solution, contact center, real-time collaboration, unified communications, networking, and related services. Avaya, offers consulting, implementation, and support along with professional and managed services pertaining to communications networks to its customers. The company operates through three business segments, namely, Global Communications Solutions, Avaya Networking, and Avaya Global Services. The company serves small and medium businesses and enterprises through its cloud and on-premises offerings. It caters to all the major verticals, which include manufacturing, BFSI, healthcare, hospitality, education, and public sector.
USP : In the Customer Self-Service Software market, the company provides its offerings through Dynamic Self-Service and Avaya Aura Experience portals. Some of the CSS offerings of Avaya include automated multichannel experience management, predictive self-service, IVR, and web self-service.