AVAYA INC in Customer Self-Service Software

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AVAYA INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
2.35
4.05
2.35
Product Features and Functionality
3.40
4.65
3.10
Delivery
4.50
4.30
4.30
Breadth and Depth of Product Offerings
2.85
4.25
3.65
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

AVAYA INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    13 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Company Maturity / Breadth of Applications Served
    Tailor Made Software
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Deployment Mode
    On-Premise
  • Product Maturity / Services Offered
    Consulting Services
  • Product Maturity / Services Offered
    Education & Training
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    On-Site Support
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Full Time Equivalent
  • Product Maturity / Preffered Delivery
    Per User / Device Basis
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Interactive Voice Response & Interactive Text Response
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Social Media and Community Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
WEAKNESSES
  • Company Maturity / Mergers and Acquisitions Strategy
    M&A
  • Company Maturity / Vision Alignment
    Patents
  • Product Maturity / Support Services
    Customer Feedback
  • Product Maturity / Support Services
    Level of Support Services
  • Product Maturity / Services Offered
    Other Services
  • Product Maturity / Software Offered
    Customer Self-Service Security
  • Product Maturity / Software Offered
    E-mail Management
  • Product Maturity / Software Offered
    Semantic Search
  • Product Maturity / Software Offered
    Other Software Offered
  • Company Maturity / Partner Ecosystem
    Others- Partner ecosystem
  • Product Maturity / Features Offered
    Automated Ticketing
  • Product Maturity / Features Offered
    Co-browsing
  • Product Maturity / Features Offered
    Community Platforms
  • Product Maturity / Features Offered
    Helpdesk Automation
  • Product Maturity / Features Offered
    Other features offered
  • Product Maturity / End-users catered
    IT Service Providers
  • Product Maturity / End-users catered
    Other End-user(s)
  • Company Maturity / Industry Vertical
    IT & Telecom
  • Company Maturity / Industry Vertical
    Other Verticals
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Bi-Annually
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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Software Offered
    Interactive Voice Response & Interactive Tex..
  • Software Offered
    Mobile Self-Service
  • Delivery
    Delivery - Direct
  • Pre Sales Support
    Dedicated Account Manager (DAM)
  • Features Offered
    Social Forums
  • Features Offered
    Knowledgebases
  • Services Offered
    Education & Training
  • Preferred support services delivery
    Remote Support
  • Deployment Mode
    On-Premise

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