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Dynamic Self Service
Online
Santa Clara, California, United States
2000
$1BN to $5BN
Enterprise
98 Likes
80 Buyers are Negotiating "Group Buyer Deal"

Dynamic Self Service USP

In the Customer Self-Service Software market, the company provides its offerings through Dynamic Self-Service and Avaya Aura Experience portals. Some of the CSS offerings of Avaya include automated multichannel experience management, predictive self-service, IVR, and web self-service. Request Dynamic Self Service Pricing to get more information.

Summary

Avaya is a prominent provider of business communication & collaboration solution, contact center, real-time collaboration, unified communications, networking, and related services. Avaya, offers consulting, implementation, and support along with professional and managed services pertaining to communications networks to its customers. The company operates through three business segments, namely, Global Communications Solutions, Avaya Networking, and Avaya Global Services. The company serves small and medium businesses and enterprises through its cloud and on-premises offerings. It caters to all the major verticals, which include manufacturing, BFSI, healthcare, hospitality, education, and public sector.

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“I am looking for Customer Self-Service Software for 150 users to be deployed in 3 offices.”
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Dynamic Self Service
80 Buyers Negotiating
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Strengths
  • +7
    Delivery - Direct
  • +13
    Hosted / On-Cloud
  • +12
    On-Premise
  • +9
    Consulting Services
  • +7
    Education & Training
  • +6
    Integration & Deployment
  • +10
    Managed Services
  • +8
    Support & Maintenance
  • +13
    On-Site Support
  • +14
    Remote Support
  • +14
    Full Time Equivalent
  • +6
    Per User / Device Basis
  • +5
    Subscription / Licensing
  • +8
    Delivery - Through Partners / Third-Party Vendors
  • +14
    Intelligent Virtual Assistants
  • +7
    Interactive Voice Response & Interactive Text Response
  • +13
    Mobile Self-Service
  • +5
    Social Media and Community Self-Service
  • +12
    Web Self-Service
  • +12
    APIs for developing Self-Service Apps
Weaknesses
  • -8
    Frequency of Support Service - Annually
  • -9
    Frequency of Support Service - Others
  • -5
    Product/Solution Offered
  • -7
    Customer Feedback
  • -6
    Level of Support Services
  • -11
    Other Services
  • -8
    Customer Self-Service Security
  • -6
    E-mail Management
  • -9
    Semantic Search
  • -10
    Other Software Offered
  • -13
    Automated Ticketing
  • -13
    Co-browsing
  • -9
    Community Platforms
  • -14
    Helpdesk Automation
  • -6
    Other features offered
  • -8
    IT Service Providers
  • -11
    Other End-user(s)
  • -5
    Frequency of Support Service - Monthly
  • -6
    Frequency of Support Service - Quarterly
  • -7
    Frequency of Support Services- Bi-Annually
80 buyers negotiating “Group Buying Deal”
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