Remedy 9
Online
Houston, Texas, US
1980
$1BN to $5BN
83
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71 Buyers are Negotiating "Group Buyer Deal" for Remedy 9
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Remedy 9 USP

In the Customer Self-Service Software market, the company has expertise in IT self-service. BMC MyIT self-service software and BMCTrack-it suite have many self-service functionalities, such as self-service mobile apps, social tools, virtual chat, and knowledgebase to aid the enterprises and their stakeholders. Request Remedy 9 Pricing to get more information.

Summary

BMC Software's products and solutions include service management, workload & IT automation, IT operations, cloud management, mainframe, virtualization lifecycle management, and cloud computing management. BMC serves various verticals, such as healthcare, financial services, retail, telecom, and manufacturing. The company offers innovative software solutions to its customers from mid-sized companies to large enterprises.

360 Quadrants

Strengths and Weaknesses
  • +7 Delivery - Direct
  • +13 Hosted / On-Cloud
  • +12 On-Premise
  • +9 Consulting Services
  • +7 Education & Training
  • +6 Integration & Deployment
  • +10 Managed Services
  • +8 Support & Maintenance
  • +13 On-Site Support
  • +14 Remote Support
  • +6 Per User / Device Basis
  • +5 Subscription / Licensing
  • +8 Delivery - Through Partners / Third-Party Vendors
  • +6 E-mail Management
  • +14 Intelligent Virtual Assistants
  • +13 Mobile Self-Service
  • +5 Social Media and Community Self-Service
  • +12 Web Self-Service
  • +12 APIs for developing Self-Service Apps
  • +13 Automated Ticketing
  • -8 Frequency of Support Service - Annually
  • -5 Product/Solution Offered
  • -7 Customer Feedback
  • -6 Level of Support Services
  • -11 Other Services
  • -14 Full Time Equivalent
  • -8 Customer Self-Service Security
  • -7 Interactive Voice Response & Interactive Text Response
  • -9 Semantic Search
  • -10 Other Software Offered
  • -13 Co-browsing
  • -5 Predictive Self-Service
  • -6 SMS
  • -7 Voice
  • -6 Other features offered
  • -11 Other End-user(s)
  • -5 Frequency of Support Service - Monthly
  • -9 Frequency of Support Service - Others
  • -6 Frequency of Support Service - Quarterly
  • -7 Frequency of Support Services- Bi-Annually
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Top Features

  1. Product Features and Functionality / Features Offered
  2. Services Offered / Education & Training
  3. Software Offered / Mobile Self-Service
  4. Services Offered / Consulting Services
  5. Services Offered / Managed Services
  6. Software Offered / Web Self-Service
  7. Services Offered / Support & Maintenance
  8. Software Offered / Intelligent Virtual Assistants
  9. Software Offered / Social Media and Community Self-Service
  10. Services Offered / Integration & Deployment