2.63

BMC Customer Self-Service Software

  • Houston, Texas, US
  • 1980
  • $1BN to $5BN
Sectors
BFSI, Education, Manufacturing, Media and Entertainment, Travel and Hospitality, Retail and eCommerce, Healthcare and Life Sciences, Transportation and Logistics, Government and Defense, Energy and Utilities, IT and Telecom
Regions
Europe, Middle East and Africa, Asia-Pacific, Latin America, North America
2.63
Company Overview
BMC Software's products and solutions include service management, workload & IT automation, IT operations, cloud management, mainframe, virtualization lifecycle management, and cloud computing management. BMC serves various verticals, such as healthcare, financial services, retail, telecom, and manufacturing. The company offers innovative software solutions to its customers from mid-sized companies to large enterprises.
USP

In the Customer Self-Service Software market, the company has expertise in IT self-service. BMC MyIT self-service software and BMCTrack-it suite have many self-service functionalities, such as self-service mobile apps, social tools, virtual chat, and knowledgebase to aid the enterprises and their stakeholders.

BMC SOFTWARE INC Popular Comparisons
Evaluated against 171 key buying criteria
Strengths
  • Delivery - Direct
  • Hosted / On-Cloud
  • On-Premise
  • Consulting Services
  • Education & Training
  • Integration & Deployment
  • Managed Services
  • Support & Maintenance
  • On-Site Support
  • Remote Support
  • Per User / Device Basis
  • Subscription / Licensing
  • Delivery - Through Partners / Third-Party Vendors
  • E-mail Management
  • Intelligent Virtual Assistants
  • Mobile Self-Service
  • Social Media and Community Self-Service
  • Web Self-Service
  • APIs for developing Self-Service Apps
  • Automated Ticketing
Weaknesses
  • No Weaknesses
No Reviews
Questions And Answers
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#1 Product Features and Functionality / Features Offered
#2 Services Offered / Education & Training
#3 Software Offered / Mobile Self-Service
#4 Services Offered / Consulting Services
#5 Services Offered / Managed Services

BMC SOFTWARE INC QUADRANTS

BMC SOFTWARE INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Europe