360 Score: 2.63
For Vendors
BMC SOFTWARE INC
  • Houston, Texas, US
  • 1980
  • $1BN to $5BN

BMC Customer Self-Service Software

BMC SOFTWARE INC Overview

BMC Software's products and solutions include service management, workload & IT automation, IT operations, cloud management, mainframe, virtualization lifecycle management, and cloud computing management. BMC serves various verticals, such as healthcare, financial services, retail, telecom, and manufacturing. The company offers innovative software solutions to its customers from mid-sized companies to large enterprises.

BMC SOFTWARE INC USP

In the Customer Self-Service Software market, the company has expertise in IT self-service. BMC MyIT self-service software and BMCTrack-it suite have many self-service functionalities, such as self-service mobile apps, social tools, virtual chat, and knowledgebase to aid the enterprises and their stakeholders.

BMC SOFTWARE INC Popular Comparisons

Evaluated against 171 key buying criteria

BMC SOFTWARE INC strengths and weaknesses

Strengths
  • Delivery - Direct
  • Hosted / On-Cloud
  • On-Premise
  • Consulting Services
  • Education & Training
  • Integration & Deployment
  • Managed Services
  • Support & Maintenance
  • On-Site Support
  • Remote Support
  • Per User / Device Basis
  • Subscription / Licensing
  • Delivery - Through Partners / Third-Party Vendors
  • E-mail Management
  • Intelligent Virtual Assistants
  • Mobile Self-Service
  • Social Media and Community Self-Service
  • Web Self-Service
  • APIs for developing Self-Service Apps
  • Automated Ticketing
Weaknesses
  • Customer Feedback
  • Level of Support Services
  • Other Services
  • Full Time Equivalent
  • Customer Self-Service Security
  • Interactive Voice Response & Interactive Text Response
  • Semantic Search
  • Other Software Offered
  • Co-browsing
  • Predictive Self-Service
  • SMS
  • Voice
  • Other features offered
  • Other End-user(s)
  • Frequency of Support Service - Monthly
  • Frequency of Support Service - Others
  • Frequency of Support Service - Quarterly
  • Frequency of Support Services- Bi-Annually
  • Product/Solution Offered
  • Frequency of Support Service - Annually
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BMC SOFTWARE INC Questions And Answers

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Top BMC SOFTWARE INC Features

#1 Product Features and Functionality / Features Offered
#2 Services Offered / Education & Training
#3 Software Offered / Mobile Self-Service
#4 Services Offered / Consulting Services
#5 Services Offered / Managed Services

BMC SOFTWARE INC QUADRANTS

BMC SOFTWARE INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Europe