CREATIVE VIRTUAL in Customer Self-Service Software

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CREATIVE VIRTUAL detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
1.15
4.05
2.35
Product Features and Functionality
2.15
4.65
3.10
Delivery
3.65
4.30
4.30
Breadth and Depth of Product Offerings
2.85
4.25
3.65
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

CREATIVE VIRTUAL has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-North America

    20 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Company Maturity / Vision Alignment
    R&D Spend
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Deployment Mode
    On-Premise
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Social Media and Community Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
  • Product Maturity / Software Offered
    Other Software Offered
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Company Maturity / Partner Ecosystem
    Distributors
  • Company Maturity / Geographic Footprint
    Indirect Presence - Asia-Pacific
WEAKNESSES
  • Company Maturity / Breadth of Applications Served
    Tailor Made Software
  • Company Maturity / Mergers and Acquisitions Strategy
    M&A
  • Company Maturity / Vision Alignment
    Patents
  • Product Maturity / Support Services
    Customer Feedback
  • Product Maturity / Support Services
    Level of Support Services
  • Company Maturity / Viability
    Growth Rate
  • Product Maturity / Services Offered
    Consulting Services
  • Product Maturity / Services Offered
    Education & Training
  • Product Maturity / Services Offered
    Other Services
  • Product Maturity / Preferred support services delivery
    On-Site Support
  • Product Maturity / Preffered Delivery
    Full Time Equivalent
  • Product Maturity / Preffered Delivery
    Per User / Device Basis
  • Product Maturity / Software Offered
    Customer Self-Service Security
  • Product Maturity / Software Offered
    E-mail Management
  • Product Maturity / Software Offered
    Interactive Voice Response & Interactive Text Response
  • Product Maturity / Software Offered
    Semantic Search
  • Company Maturity / Partner Ecosystem
    Consultants
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Indirect Presence - Middle East and Africa
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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Software Offered
    Other Software Offered
  • Features Offered
    Social Forums
  • Services Offered
    Managed Services
  • Features Offered
    Knowledgebases
  • Delivery
    Delivery - Direct
  • Software Offered
    Social Media and Community Self-Service
  • Software Offered
    Mobile Self-Service
  • Features Offered
    Helpdesk Automation
  • Deployment Mode
    On-Premise

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