CREATIVE VIRTUAL in Customer Self-Service Software

·        V-Person™ - virtual agent/chatbot technology

o   Can be deployed across channels, including web, mobile, social media, messaging apps, voice, IVR, smart speakers, kiosks, contact centre, service desk

o   Flexible integration options and unlimited customisation by channel, product, business unit, user profile and device

o   Over 35 languages available

·        V-Person Live Chat™ - live chat technology

o   Deeply integrated with our V-Person virtual agent

o   Unique feedback loop allows live chat agents to help improve the virtual agent

·        V-Portal™ - knowledge management, workflow management and business intelligence platform; orchestration platform underpinning V-Person virtual agent/chatbot and live chat implementations; provides one place to:

o   Bring together content sources

o   Manage the intents

o   Blend together NLP, human curation of content, AI and machine comprehension

o   Create conversations with customer and employees across touchpoints in a seamless, personalized way and at large scale

USP : Creative Virtual's V-Person helps customers in increasing conversion and customer satisfaction rates. It also helps them to capitalise on cross-selling and up-selling opportunities. It also helps in preventing information overload by generating, handling and engaging customers in entire conversations to totally understand the query, return the right answer and present the right web page. It makes use of NLP which makes the customers feel like having real conversations. V-Person virtual agent develops an easy way to self-serve and minimizes live chat sessions by up to 80%. V-Person Mobile uses the most advanced natural language and knowledge management technologies to support users in deliverinf personalised, self-service mobile experiences on a variety of devices.

BUYERS
VENDORS
EXPERTS
2.2
ANALYSTS
 

CREATIVE VIRTUAL detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
1.15
4.05
2.35
Product Features and Functionality
2.15
4.65
3.10
Delivery
3.65
4.30
4.30
Breadth and Depth of Product Offerings
2.85
4.25
3.65
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

CREATIVE VIRTUAL has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-North America

    20 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Deployment Mode
    On-Premise
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Social Media and Community Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
  • Product Maturity / Software Offered
    Other Software Offered
  • Product Maturity / Features Offered
    Helpdesk Automation
  • Product Maturity / Features Offered
    Hybrid Chats & Instant Answers
  • Product Maturity / Features Offered
    Knowledgebases
  • Product Maturity / Features Offered
    Mobile Apps
  • Product Maturity / Features Offered
    Predictive Self-Service
  • Product Maturity / Features Offered
    SMS
WEAKNESSES

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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Software Offered
    Other Software Offered
  • Features Offered
    Social Forums
  • Services Offered
    Managed Services
  • Features Offered
    Knowledgebases
  • Delivery
    Delivery - Direct
  • Software Offered
    Social Media and Community Self-Service
  • Software Offered
    Mobile Self-Service
  • Features Offered
    Helpdesk Automation
  • Deployment Mode
    On-Premise

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