3.36

EGAIN CORPORATION in Customer Self-Service Software

  • California, USA
  • 1997
  • $51MN to $100MN
Sectors
BFSI, Education, Manufacturing, Media and Entertainment, Travel and Hospitality, Retail and eCommerce, Healthcare and Life Sciences, Transportation and Logistics, Government and Defense, Energy and Utilities, IT and Telecom
Regions
Europe, Asia-Pacific, North America
3.36
Company Overview
The products and services offered by the company include eGain suite and cloud operations. eGain suite comprises mobile applications, social applications, web applications, desktop applications, management applications and analytics, messaging applications, eGain OpenCEH, and eGain Connectors for. eGain OpenCEH is a multichannel customer engagement hub and eGain Connectors help to connect CRM, content, CTI, and e-commerce systems. The company also offers products such as live chat, Chabot, virtual agents, click to call, co-browsing, and web self-service. The products and solutions help the organizations to optimize their service process, raise their customer experience and increase their sales across channels such as mobile, social, and web. Nearly, three hundred global organizations have deployed eGains solutions to run and improve their customer service business
USP

eGain suite comprises mobile applications, social applications, web applications, desktop applications, management applications and analytics, messaging applications, eGain OpenCEH, and eGain Connectors for eGain OpenCEH is a multichannel customer engagement hub and eGain Connectors help to connect CRM, content, CTI, and e-commerce systems. The company caters to a wide range of industry verticals, such as healthcare, retail, telecommunications, financial services, insurance, outsourced services, technology, utilities, government, and manufacturing.

EGAIN CORPORATION Popular Comparisons
Evaluated against 171 key buying criteria
Strengths
  • Delivery - Direct
  • Hosted / On-Cloud
  • On-Premise
  • Consulting Services
  • Education & Training
  • Integration & Deployment
  • Managed Services
  • Support & Maintenance
  • On-Site Support
  • Remote Support
  • Full Time Equivalent
  • Subscription / Licensing
  • Delivery - Through Partners / Third-Party Vendors
  • E-mail Management
  • Intelligent Virtual Assistants
  • Mobile Self-Service
  • Social Media and Community Self-Service
  • Web Self-Service
  • Other Software Offered
  • APIs for developing Self-Service Apps
Weaknesses
  • No Weaknesses
No Reviews
Questions And Answers
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#1 Product Features and Functionality / Features Offered
#2 Services Offered / Integration & Deployment
#3 Software Offered / Web Self-Service
#4 Services Offered / Support & Maintenance
#5 Services Offered / Consulting Services

EGAIN CORPORATION QUADRANTS

EGAIN CORPORATION has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-North America

  • Niche Quadrant

    All-Europe