EGAIN CORPORATION in Customer Self-Service Software

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EGAIN CORPORATION
Online
California, USA
1997
$51MN to $100MN
Enterprise
45 Likes
72 Buyers are Negotiating "Group Buyer Deal"

EGAIN CORPORATION USP

eGain suite comprises mobile applications, social applications, web applications, desktop applications, management applications and analytics, messaging applications, eGain OpenCEH, and eGain Connectors for eGain OpenCEH is a multichannel customer engagement hub and eGain Connectors help to connect CRM, content, CTI, and e-commerce systems. The company caters to a wide range of industry verticals, such as healthcare, retail, telecommunications, financial services, insurance, outsourced services, technology, utilities, government, and manufacturing. Request EGAIN CORPORATION Pricing to get more information.

Summary

The products and services offered by the company include eGain suite and cloud operations. eGain suite comprises mobile applications, social applications, web applications, desktop applications, management applications and analytics, messaging applications, eGain OpenCEH, and eGain Connectors for. eGain OpenCEH is a multichannel customer engagement hub and eGain Connectors help to connect CRM, content, CTI, and e-commerce systems. The company also offers products such as live chat, Chabot, virtual agents, click to call, co-browsing, and web self-service. The products and solutions help the organizations to optimize their service process, raise their customer experience and increase their sales across channels such as mobile, social, and web. Nearly, three hundred global organizations have deployed eGains solutions to run and improve their customer service business

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“I am looking for a Customer Self-Service Software in north America. My budget is $50,000. Looking to buy in 15 days.”
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EGAIN CORPORATION
72 Buyers Negotiating
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Strengths
  • +7
    Delivery - Direct
  • +13
    Hosted / On-Cloud
  • +12
    On-Premise
  • +9
    Consulting Services
  • +7
    Education & Training
  • +6
    Integration & Deployment
  • +10
    Managed Services
  • +8
    Support & Maintenance
  • +13
    On-Site Support
  • +14
    Remote Support
  • +14
    Full Time Equivalent
  • +5
    Subscription / Licensing
  • +8
    Delivery - Through Partners / Third-Party Vendors
  • +6
    E-mail Management
  • +14
    Intelligent Virtual Assistants
  • +13
    Mobile Self-Service
  • +5
    Social Media and Community Self-Service
  • +12
    Web Self-Service
  • +10
    Other Software Offered
  • +12
    APIs for developing Self-Service Apps
Weaknesses
  • -10
    Companies/Organizations/Enterprises/Customers
  • -7
    CRM Software Vendors
  • -12
    Dedicated Account Manager (DAM)
  • -5
    Frequency of Support Service - Monthly
  • -5
    Product/Solution Offered
  • -7
    Customer Feedback
  • -6
    Level of Support Services
  • -11
    Other Services
  • -6
    Per User / Device Basis
  • -8
    Customer Self-Service Security
  • -7
    Interactive Voice Response & Interactive Text Response
  • -9
    Semantic Search
  • -13
    Automated Ticketing
  • -5
    Predictive Self-Service
  • -6
    Other features offered
  • -11
    Other End-user(s)
  • -8
    Frequency of Support Service - Annually
  • -9
    Frequency of Support Service - Others
  • -6
    Frequency of Support Service - Quarterly
  • -7
    Frequency of Support Services- Bi-Annually
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