EGAIN CORPORATION in Customer Self-Service Software

The products and services offered by the company include eGain suite and cloud operations. eGain suite comprises mobile applications, social applications, web applications, desktop applications, management applications and analytics, messaging applications, eGain OpenCEH, and eGain Connectors for. eGain OpenCEH is a multichannel customer engagement hub and eGain Connectors help to connect CRM, content, CTI, and e-commerce systems. The company also offers products such as live chat, Chabot, virtual agents, click to call, co-browsing, and web self-service. The products and solutions help the organizations to optimize their service process, raise their customer experience and increase their sales across channels such as mobile, social, and web. Nearly, three hundred global organizations have deployed eGains solutions to run and improve their customer service business

USP : eGain suite comprises mobile applications, social applications, web applications, desktop applications, management applications and analytics, messaging applications, eGain OpenCEH, and eGain Connectors for eGain OpenCEH is a multichannel customer engagement hub and eGain Connectors help to connect CRM, content, CTI, and e-commerce systems. The company caters to a wide range of industry verticals, such as healthcare, retail, telecommunications, financial services, insurance, outsourced services, technology, utilities, government, and manufacturing.

BUYERS
VENDORS
EXPERTS
3.4
ANALYSTS
 

EGAIN CORPORATION detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
2.15
1.15
1.90
Product Features and Functionality
4.05
3.40
3.70
Delivery
4.30
3.65
4.30
Breadth and Depth of Product Offerings
3.60
3.50
2.30
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

EGAIN CORPORATION has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-North America

    20 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Deployment Mode
    On-Premise
  • Product Maturity / Services Offered
    Consulting Services
  • Product Maturity / Services Offered
    Education & Training
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    On-Site Support
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Full Time Equivalent
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    E-mail Management
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Social Media and Community Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
  • Product Maturity / Software Offered
    Other Software Offered
  • Product Maturity / Features Offered
    APIs for developing Self-Service Apps
WEAKNESSES
  • Product Maturity / Support Services
    Customer Feedback
  • Product Maturity / Support Services
    Level of Support Services
  • Product Maturity / Services Offered
    Other Services
  • Product Maturity / Preffered Delivery
    Per User / Device Basis
  • Product Maturity / Software Offered
    Customer Self-Service Security
  • Product Maturity / Software Offered
    Interactive Voice Response & Interactive Text Response
  • Product Maturity / Software Offered
    Semantic Search
  • Product Maturity / Features Offered
    Automated Ticketing
  • Product Maturity / Features Offered
    Predictive Self-Service
  • Product Maturity / Features Offered
    Other features offered
  • Product Maturity / End-users catered
    Other End-user(s)
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Annually
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Others
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Quarterly
  • Product Maturity / Frequency of Support Service
    Frequency of Support Services- Bi-Annually
  • Product Maturity / Breadth and Depth of Product Offerings
    Product/Solution Offered
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Monthly
  • Product Maturity / End-users catered
    Companies/Organizations/Enterprises/Customers
  • Product Maturity / End-users catered
    CRM Software Vendors
  • Product Maturity / Pre Sales Support
    Dedicated Account Manager (DAM)
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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Preferred support services delivery
    Remote Support
  • Deployment Mode
    On-Premise
  • Software Offered
    Mobile Self-Service
  • Features Offered
    Community Platforms
  • Services Offered
    Education & Training
  • Features Offered
    Helpdesk Automation
  • Software Offered
    Intelligent Virtual Assistants
  • Features Offered
    FAQ Web Pages
  • Software Offered
    Web Self-Service

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Marie Stelle

Engagement Partner - 360Quadrants.com