INBENTA TECHNOLOGIES INC in Customer Self-Service Software

Inbenta offers chatbots that address customer queries, fill in forms for them and assist them in making transactions in an interactive way. These chatbots use AI, NLP and ML to understand customer query irrespective of the slang, jargon or spelling. Inbenta Chatbot has the ability to understand the intent behind each user’s question. The company offers Semantic Search which is patented and driven by NLP technology. It predicts the intent behind customers’ questions to help them find the right answers and cut down on the organization's support costs. The company offers Content Management which simplifies creating content in the workplace with document and digital asset management. Moreover, Inbenta provides Case Management solution that leverages NLP for the most productive approach to customer support.

USP : The Inbenta Chatbot identifies conversation context, uses webhooks to conduct transactions and is quickly available 24/7. It uses NLP to understand the customers queries in their own language. Inbenta collaborates enterprise-grade AI and ML with their unique NLP engine to address user queries with unmatched precision. Inbenta's Federated and Faceted Search enable organizations to search across various sources of content and respond with precise answers to detailed customer queries. With Discovery and Gap Analysis, users can easily enhance their content and customer service quality.

BUYERS
VENDORS
EXPERTS
2.6
ANALYSTS
 

INBENTA TECHNOLOGIES INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
1.15
2.15
1.90
Product Features and Functionality
3.40
4.05
3.70
Delivery
3.65
4.30
4.30
Breadth and Depth of Product Offerings
3.50
3.60
2.30
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

INBENTA TECHNOLOGIES INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Latin America

    13 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Deployment Mode
    On-Premise
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    E-mail Management
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Semantic Search
  • Product Maturity / Software Offered
    Social Media and Community Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
  • Product Maturity / Software Offered
    Other Software Offered
  • Product Maturity / Features Offered
    APIs for developing Self-Service Apps
  • Product Maturity / Features Offered
    Automated Ticketing
  • Product Maturity / Features Offered
    Community Platforms
  • Product Maturity / Features Offered
    FAQ Web Pages
WEAKNESSES

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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Features Offered
    Automated Ticketing
  • Features Offered
    Knowledgebases
  • Software Offered
    Other Software Offered
  • Services Offered
    Managed Services
  • Software Offered
    Social Media and Community Self-Service
  • Features Offered
    Widgets
  • Delivery
    Delivery - Direct
  • Preferred support services delivery
    Remote Support
  • Features Offered
    Social Forums

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