Inbenta offers chatbots that address customer queries, fill in forms for them and assist them in making transactions in an interactive way. These chatbots use AI, NLP and ML to understand customer query irrespective of the slang, jargon or spelling. Inbenta Chatbot has the ability to understand the intent behind each user’s question. The company offers Semantic Search which is patented and driven by NLP technology. It predicts the intent behind customers’ questions to help them find the right answers and cut down on the organization's support costs. The company offers Content Management which simplifies creating content in the workplace with document and digital asset management. Moreover, Inbenta provides Case Management solution that leverages NLP for the most productive approach to customer support.
USP : The Inbenta Chatbot identifies conversation context, uses webhooks to conduct transactions and is quickly available 24/7. It uses NLP to understand the customers queries in their own language. Inbenta collaborates enterprise-grade AI and ML with their unique NLP engine to address user queries with unmatched precision. Inbenta's Federated and Faceted Search enable organizations to search across various sources of content and respond with precise answers to detailed customer queries. With Discovery and Gap Analysis, users can easily enhance their content and customer service quality.