JIVE SOFTWARE in Customer Self-Service Software

Jive Interactive Intranet allows users to send out personalized news streams on mobile and desktop devices, provide executives and employees with a platform to discuss ideas, inspire and inform, handle all their communications and conversations, including email and notifications from external systems, in a single place. The solution makes collaboration more effective by instantly setting up and launching combined spaces and groups personalized to the teams. It also builds an ultimate employee directory by ingesting information from external personnel systems into Jive. It also offers Enterprise Search which hels users in instantly finding people, content, anything in Jive and connected systems. It also allows users to engane, analyze and integrate while maintaining the security and compliance of the user's data. Jive platform is secure, highly scalable and loaded with features, yet incredibly simple, fast and cost-effective to set up and use.

USP : Jive is the most preferred collaboration platform globally. Jive Software claims 15% higher productivity, 38% greater job satisfaction, 24% lower turnover and 17% fewer IT tickets after implemenation. Jive Platform doesn’t require any learning curve or specific traning in order to user it, as it is extremely intuitive. The company claims to save 51 minutes per day of the users by making information easily available. Jive’s groundbreaking PeopleGraph technology leverages machine intelligence and social graph analytics from Amazon to allow employees to discover the people, expertise and insights required to perform thier jobs.

BUYERS
VENDORS
EXPERTS
2.4
ANALYSTS
 

JIVE SOFTWARE detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
3.00
2.15
1.15
Product Features and Functionality
2.45
4.05
3.40
Delivery
3.90
4.30
3.65
Breadth and Depth of Product Offerings
2.35
3.60
3.50
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

JIVE SOFTWARE has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    13 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Product Maturity / Support Services
    Level of Support Services
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Deployment Mode
    On-Premise
  • Product Maturity / Services Offered
    Consulting Services
  • Product Maturity / Services Offered
    Education & Training
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    On-Site Support
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    Customer Self-Service Security
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Social Media and Community Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
  • Product Maturity / Features Offered
    APIs for developing Self-Service Apps
  • Product Maturity / Features Offered
    Community Platforms
  • Product Maturity / Features Offered
    Knowledgebases
WEAKNESSES

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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Software Offered
    Customer Self-Service Security
  • Features Offered
    Social Forums
  • Services Offered
    Managed Services
  • Features Offered
    Knowledgebases
  • Delivery
    Delivery - Direct
  • Software Offered
    Social Media and Community Self-Service
  • Software Offered
    Mobile Self-Service
  • Features Offered
    Widgets
  • Features Offered
    Community Platforms

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