360 Score: 2.85
For Vendors
Microsoft Dynamics 365 Customer Service
  • Washington, USA
  • 1975
  • More than $100 BN

Microsoft Dynamics 365 Customer Service Pricing & Demo

Microsoft Dynamics 365 Customer Service Overview

Microsoft operates through various business segments, such as Windows Division, Microsoft Business Division, Online Services Division, Server & Tools, and Entertainment & Devices Division. Microsoft offers various kinds of products, which include operating systems, servers, intelligent devices, software development tools, and productivity application. The company also manufactures and sells various hardware devices, such as Kinect for Microsoft PC accessories, Xbox 360, Surface RT, and gaming & entertainment console.

Microsoft Dynamics 365 Customer Service USP

Microsoft also offers cloud-based solutions and services, such as Microsoft Office 365, Windows Azure, Skype, Bing, and Microsoft Dynamics CRM. Microsoft operates in more than 190 countries and has its presence around the world in the regions of Europe, MEA, Latin America, North America, and APAC. The offerings of the company cater to various verticals, such as education, government, health, discrete manufacturing, hospitality & travel, and retail & consumer goods. In the segments of CRM and CSS, the company has credible offerings, such as Microsoft Dynamics suite and Microsoft Parature self-service portal. Oracle Corporation, Salesforce.com, and SAP SE are the chief competitors of Microsoft in these segments.

Popular Comparisons

Evaluated against 171 key buying criteria
Strengths
  • Delivery - Direct
  • Hosted / On-Cloud
  • On-Premise
  • Consulting Services
  • Education & Training
  • Integration & Deployment
  • Managed Services
  • Support & Maintenance
  • On-Site Support
  • Remote Support
  • Full Time Equivalent
  • Per User / Device Basis
  • Subscription / Licensing
  • Delivery - Through Partners / Third-Party Vendors
  • E-mail Management
  • Intelligent Virtual Assistants
  • Mobile Self-Service
  • Semantic Search
  • Social Media and Community Self-Service
  • Web Self-Service
Weaknesses
  • Customer Feedback
  • Level of Support Services
  • Other Services
  • Customer Self-Service Security
  • Interactive Voice Response & Interactive Text Response
  • Other Software Offered
  • Co-browsing
  • Predictive Self-Service
  • Other features offered
  • Other End-user(s)
  • Frequency of Support Service - Monthly
  • Frequency of Support Service - Quarterly
  • Frequency of Support Services- Bi-Annually
  • Product/Solution Offered
  • Frequency of Support Service - Annually
  • Frequency of Support Service - Others
  • Companies/Organizations/Enterprises/Customers
  • CRM Software Vendors
  • Dedicated Account Manager (DAM)
  • IT Service Providers
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Top Microsoft Dynamics 365 Customer Service Features

#1 Product Features and Functionality / Features Offered
#2 Services Offered / Education & Training
#3 Software Offered / Mobile Self-Service
#4 Services Offered / Consulting Services
#5 Services Offered / Managed Services

PARTICIPATING QUADRANTS

Microsoft Dynamics 365 Customer Service has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Europe