MICROSOFT Customer Self-Service Software

Microsoft operates through various business segments, such as Windows Division, Microsoft Business Division, Online Services Division, Server & Tools, and Entertainment & Devices Division. Microsoft offers various kinds of products, which include operating systems, servers, intelligent devices, software development tools, and productivity application. The company also manufactures and sells various hardware devices, such as Kinect for Microsoft PC accessories, Xbox 360, Surface RT, and gaming & entertainment console.

USP : Microsoft also offers cloud-based solutions and services, such as Microsoft Office 365, Windows Azure, Skype, Bing, and Microsoft Dynamics CRM. Microsoft operates in more than 190 countries and has its presence around the world in the regions of Europe, MEA, Latin America, North America, and APAC. The offerings of the company cater to various verticals, such as education, government, health, discrete manufacturing, hospitality & travel, and retail & consumer goods. In the segments of CRM and CSS, the company has credible offerings, such as Microsoft Dynamics suite and Microsoft Parature self-service portal. Oracle Corporation, Salesforce.com, and SAP SE are the chief competitors of Microsoft in these segments.

BUYERS
VENDORS
EXPERTS
2.8
ANALYSTS
 

MICROSOFT CORPORATION detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
2.35
4.05
2.35
Product Features and Functionality
4.05
4.65
3.10
Delivery
4.75
4.30
4.30
Breadth and Depth of Product Offerings
2.75
4.25
3.65
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

MICROSOFT CORPORATION has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    13 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Deployment Mode
    On-Premise
  • Product Maturity / Services Offered
    Consulting Services
  • Product Maturity / Services Offered
    Education & Training
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    On-Site Support
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Full Time Equivalent
  • Product Maturity / Preffered Delivery
    Per User / Device Basis
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    E-mail Management
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Semantic Search
  • Product Maturity / Software Offered
    Social Media and Community Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
WEAKNESSES
  • Product Maturity / Support Services
    Customer Feedback
  • Product Maturity / Support Services
    Level of Support Services
  • Product Maturity / Services Offered
    Other Services
  • Product Maturity / Software Offered
    Customer Self-Service Security
  • Product Maturity / Software Offered
    Interactive Voice Response & Interactive Text Response
  • Product Maturity / Software Offered
    Other Software Offered
  • Product Maturity / Features Offered
    Co-browsing
  • Product Maturity / Features Offered
    Predictive Self-Service
  • Product Maturity / Features Offered
    Other features offered
  • Product Maturity / End-users catered
    Other End-user(s)
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Monthly
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Quarterly
  • Product Maturity / Frequency of Support Service
    Frequency of Support Services- Bi-Annually
  • Product Maturity / Breadth and Depth of Product Offerings
    Product/Solution Offered
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Annually
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Others
  • Product Maturity / End-users catered
    Companies/Organizations/Enterprises/Customers
  • Product Maturity / End-users catered
    CRM Software Vendors
  • Product Maturity / Pre Sales Support
    Dedicated Account Manager (DAM)
  • Product Maturity / End-users catered
    IT Service Providers
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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Features Offered
    Automated Ticketing
  • Features Offered
    Community Platforms
  • Software Offered
    Mobile Self-Service
  • Services Offered
    Education & Training
  • Deployment Mode
    On-Premise
  • Features Offered
    Helpdesk Automation
  • Software Offered
    Web Self-Service
  • Preferred support services delivery
    Remote Support
  • Pre Sales Support
    Product Demos

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