Oracle Service Cloud Reviews & Product Details

Oracle provides offerings for all types of corporate IT environments, such as applications, platforms, and infrastructure. Oracle Service Cloud's business segment comprises cloud & on-premises software, hardware, and services. The cloud and on-premises software business segment consists of cloud Infrastructure-as-a-Service (IaaS) and software license updates & product support. The hardware business segment comprises two operating segments, hardware products and hardware support. The service offerings of Oracle Service Cloud include consulting services, advanced customer support, and education services for Oracle's products and services.

USP : Oracle caters to various verticals, such as automotive, chemicals, communications, education, financials services, healthcare, hospitality, insurance, public sector, utilities, travel & transportation, and aerospace & defense. Oracle is a global provider of CRM solutions and has a dedicated CX cloud suite that helps the companies in leveraging the customer experience to differentiate, innovate, and improve their business results. In the CSS software market, the Oracle Service Cloud's RightNow package provides the customers many self-service tools, such as community & web self-service, knowledgebase, virtual assistants, live chats, and mobile self-service.

BUYERS
VENDORS
EXPERTS
3.7
ANALYSTS
 

ORACLE CORPORATION detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
4.05
2.35
1.90
Product Features and Functionality
4.65
3.10
3.10
Delivery
4.30
4.30
3.90
Breadth and Depth of Product Offerings
4.25
3.65
3.85
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

ORACLE CORPORATION has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    13 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Product Maturity / Support Services
    Level of Support Services
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Deployment Mode
    On-Premise
  • Product Maturity / Services Offered
    Consulting Services
  • Product Maturity / Services Offered
    Education & Training
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    On-Site Support
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Full Time Equivalent
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    Customer Self-Service Security
  • Product Maturity / Software Offered
    E-mail Management
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Interactive Voice Response & Interactive Text Response
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Semantic Search
WEAKNESSES
  • Product Maturity / Services Offered
    Other Services
  • Product Maturity / Preffered Delivery
    Per User / Device Basis
  • Product Maturity / Software Offered
    Other Software Offered
  • Product Maturity / Features Offered
    Other features offered
  • Product Maturity / End-users catered
    Other End-user(s)
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Monthly
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Quarterly
  • Product Maturity / Frequency of Support Service
    Frequency of Support Services- Bi-Annually
  • Product Maturity / Support Services
    Customer Feedback
  • Product Maturity / Breadth and Depth of Product Offerings
    Product/Solution Offered
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Annually
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Others
  • Product Maturity / End-users catered
    Companies/Organizations/Enterprises/Customers
  • Product Maturity / End-users catered
    CRM Software Vendors
  • Product Maturity / Pre Sales Support
    Dedicated Account Manager (DAM)
  • Product Maturity / End-users catered
    IT Service Providers
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / Pre Sales Support
    Proof of Concept
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / End-users catered
    Telecom Service Providers
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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Preferred support services delivery
    Remote Support
  • Deployment Mode
    On-Premise
  • Features Offered
    Helpdesk Automation
  • Software Offered
    Mobile Self-Service
  • Services Offered
    Education & Training
  • Features Offered
    Automated Ticketing
  • Features Offered
    Community Platforms
  • Features Offered
    FAQ Web Pages
  • Software Offered
    Web Self-Service

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Marie Stelle

Engagement Partner - 360Quadrants.com