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Oracle Corporation
Online
California, USA
1977
$10BN to $50BN
Enterprise
92 Likes
79 Buyers are Negotiating "Group Buyer Deal"

Oracle Corporation USP

Oracle caters to various verticals, such as automotive, chemicals, communications, education, financials services, healthcare, hospitality, insurance, public sector, utilities, travel & transportation, and aerospace & defense. Oracle is a global provider of CRM solutions and has a dedicated CX cloud suite that helps the companies in leveraging the customer experience to differentiate, innovate, and improve their business results. In the CSS software market, the Oracle Service Cloud's RightNow package provides the customers many self-service tools, such as community & web self-service, knowledgebase, virtual assistants, live chats, and mobile self-service. Request Oracle Corporation Pricing to get more information.

Summary

Oracle provides offerings for all types of corporate IT environments, such as applications, platforms, and infrastructure. Oracle Service Cloud's business segment comprises cloud & on-premises software, hardware, and services. The cloud and on-premises software business segment consists of cloud Infrastructure-as-a-Service (IaaS) and software license updates & product support. The hardware business segment comprises two operating segments, hardware products and hardware support. The service offerings of Oracle Service Cloud include consulting services, advanced customer support, and education services for Oracle's products and services.

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Oracle Corporation
79 Buyers Negotiating
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Strengths
  • +6
    Level of Support Services
  • +7
    Delivery - Direct
  • +13
    Hosted / On-Cloud
  • +12
    On-Premise
  • +9
    Consulting Services
  • +7
    Education & Training
  • +6
    Integration & Deployment
  • +10
    Managed Services
  • +8
    Support & Maintenance
  • +13
    On-Site Support
  • +14
    Remote Support
  • +14
    Full Time Equivalent
  • +5
    Subscription / Licensing
  • +8
    Delivery - Through Partners / Third-Party Vendors
  • +8
    Customer Self-Service Security
  • +6
    E-mail Management
  • +14
    Intelligent Virtual Assistants
  • +7
    Interactive Voice Response & Interactive Text Response
  • +13
    Mobile Self-Service
  • +9
    Semantic Search
Weaknesses
  • -10
    Companies/Organizations/Enterprises/Customers
  • -7
    CRM Software Vendors
  • -12
    Dedicated Account Manager (DAM)
  • -8
    IT Service Providers
  • -10
    Product Demos
  • -11
    Proof of Concept
  • -9
    Software Requirement Specification (SRS)
  • -9
    Telecom Service Providers
  • -8
    Frequency of Support Service - Annually
  • -9
    Frequency of Support Service - Others
  • -5
    Product/Solution Offered
  • -7
    Customer Feedback
  • -11
    Other Services
  • -6
    Per User / Device Basis
  • -10
    Other Software Offered
  • -6
    Other features offered
  • -11
    Other End-user(s)
  • -5
    Frequency of Support Service - Monthly
  • -6
    Frequency of Support Service - Quarterly
  • -7
    Frequency of Support Services- Bi-Annually
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