3.73

Oracle Service Cloud Reviews & Product Details

  • California, USA
  • 1977
  • $10BN to $50BN
Sectors
BFSI, Education, Manufacturing, Media and Entertainment, Travel and Hospitality, Retail and eCommerce, Healthcare and Life Sciences, Transportation and Logistics, Government and Defense, Energy and Utilities, IT and Telecom
Regions
Europe, Middle East and Africa, Asia-Pacific, Latin America, North America
3.73
Company Overview
Oracle provides offerings for all types of corporate IT environments, such as applications, platforms, and infrastructure. Oracle Service Cloud's business segment comprises cloud & on-premises software, hardware, and services. The cloud and on-premises software business segment consists of cloud Infrastructure-as-a-Service (IaaS) and software license updates & product support. The hardware business segment comprises two operating segments, hardware products and hardware support. The service offerings of Oracle Service Cloud include consulting services, advanced customer support, and education services for Oracle's products and services.
USP

Oracle caters to various verticals, such as automotive, chemicals, communications, education, financials services, healthcare, hospitality, insurance, public sector, utilities, travel & transportation, and aerospace & defense. Oracle is a global provider of CRM solutions and has a dedicated CX cloud suite that helps the companies in leveraging the customer experience to differentiate, innovate, and improve their business results. In the CSS software market, the Oracle Service Cloud's RightNow package provides the customers many self-service tools, such as community & web self-service, knowledgebase, virtual assistants, live chats, and mobile self-service.

ORACLE CORPORATION Popular Comparisons
Evaluated against 171 key buying criteria
Strengths
  • Level of Support Services
  • Delivery - Direct
  • Hosted / On-Cloud
  • On-Premise
  • Consulting Services
  • Education & Training
  • Integration & Deployment
  • Managed Services
  • Support & Maintenance
  • On-Site Support
  • Remote Support
  • Full Time Equivalent
  • Subscription / Licensing
  • Delivery - Through Partners / Third-Party Vendors
  • Customer Self-Service Security
  • E-mail Management
  • Intelligent Virtual Assistants
  • Interactive Voice Response & Interactive Text Response
  • Mobile Self-Service
  • Semantic Search
Weaknesses
  • No Weaknesses
No Reviews
Questions And Answers
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#1 Product Features and Functionality / Features Offered
#2 Support Services / Level of Support Services
#3 Services Offered / Consulting Services
#4 Services Offered / Integration & Deployment
#5 Services Offered / Education & Training

ORACLE CORPORATION QUADRANTS

ORACLE CORPORATION has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Europe