PEGASYSTEMS INC in Customer Self-Service Software

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PEGASYSTEMS INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
2.15
4.05
2.35
Product Features and Functionality
3.70
4.65
3.10
Delivery
3.65
4.30
4.30
Breadth and Depth of Product Offerings
3.50
4.25
3.65
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

PEGASYSTEMS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    13 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Deployment Mode
    On-Premise
  • Product Maturity / Services Offered
    Consulting Services
  • Product Maturity / Services Offered
    Education & Training
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Other Services
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    On-Site Support
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Social Media and Community Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
  • Product Maturity / Software Offered
    Other Software Offered
  • Company Maturity / Partner Ecosystem
    Consultants
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
WEAKNESSES
  • Company Maturity / Breadth of Applications Served
    Tailor Made Software
  • Company Maturity / Vision Alignment
    Patents
  • Product Maturity / Support Services
    Customer Feedback
  • Product Maturity / Support Services
    Level of Support Services
  • Product Maturity / Preffered Delivery
    Full Time Equivalent
  • Product Maturity / Preffered Delivery
    Per User / Device Basis
  • Product Maturity / Software Offered
    Customer Self-Service Security
  • Product Maturity / Software Offered
    E-mail Management
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Interactive Voice Response & Interactive Text Response
  • Product Maturity / Software Offered
    Semantic Search
  • Product Maturity / Features Offered
    Automated Ticketing
  • Product Maturity / Features Offered
    Helpdesk Automation
  • Product Maturity / Features Offered
    Voice
  • Product Maturity / Features Offered
    Other features offered
  • Product Maturity / End-users catered
    CRM Software Vendors
  • Product Maturity / End-users catered
    Other End-user(s)
  • Company Maturity / Industry Vertical
    Other Verticals
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Annually
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Bi-Annually
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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Preferred support services delivery
    Remote Support
  • Pre Sales Support
    Dedicated Account Manager (DAM)
  • Services Offered
    Managed Services
  • Features Offered
    Knowledgebases
  • Delivery
    Delivery - Direct
  • Software Offered
    Social Media and Community Self-Service
  • Features Offered
    Social Forums
  • Features Offered
    FAQ Web Pages
  • Software Offered
    Mobile Self-Service

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