RIGHTANSWERS INC in Customer Self-Service Software

RightAnswers’ offers Web Self-Service and Mobile Self-Service knowledge management software which enhance the customer experience with quicker delivery of knowledge, higher service levels due to reduced call volume and lesser wait times. RightAnswers has been created with a purpose to deliver software for a central knowledge management system, a knowledge base for all other enterprise knowledge requirements. RightAnswers’ Knowledge Spotlight, provides solutions to the users wherever they are logged into the application or website. RightAnswers Mobile Self-Service Portal, allows users to providea total self-service experience right from the users’ smartphones or tablets.

USP : RightAnswers web self-service portal provides customized brand experience along with the information required by the customers to address their queries. It minimizes calls to the user's contact center or service desk and also helps them in reducing the wait time. RightAnswers Knowledge Centered Service methodology (KCS)has been developed with a purpose to enable the management, employees and customers develop and handle a centralized knowledge base. RightAnswers' Knowledge-Paks deliver more than ninety thousand precise knowledge solutions to the most common issues faced by the users.

BUYERS
VENDORS
EXPERTS
2.4
ANALYSTS
 

RIGHTANSWERS INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
1.65
2.15
1.15
Product Features and Functionality
2.45
4.05
3.40
Delivery
3.40
4.30
3.65
Breadth and Depth of Product Offerings
3.50
3.60
3.50
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

RIGHTANSWERS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-North America

    20 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Deployment Mode
    On-Premise
  • Product Maturity / Services Offered
    Consulting Services
  • Product Maturity / Services Offered
    Education & Training
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Other Services
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    On-Site Support
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    E-mail Management
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Semantic Search
  • Product Maturity / Software Offered
    Social Media and Community Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
  • Product Maturity / Software Offered
    Other Software Offered
WEAKNESSES

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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Software Offered
    Other Software Offered
  • Features Offered
    Social Forums
  • Services Offered
    Managed Services
  • Features Offered
    Knowledgebases
  • Delivery
    Delivery - Direct
  • Software Offered
    Social Media and Community Self-Service
  • Software Offered
    Mobile Self-Service
  • Preferred support services delivery
    Remote Support
  • Services Offered
    Other Services

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