RightAnswers’ offers Web Self-Service and Mobile Self-Service knowledge management software which enhance the customer experience with quicker delivery of knowledge, higher service levels due to reduced call volume and lesser wait times. RightAnswers has been created with a purpose to deliver software for a central knowledge management system, a knowledge base for all other enterprise knowledge requirements. RightAnswers’ Knowledge Spotlight, provides solutions to the users wherever they are logged into the application or website. RightAnswers Mobile Self-Service Portal, allows users to providea total self-service experience right from the users’ smartphones or tablets.
USP : RightAnswers web self-service portal provides customized brand experience along with the information required by the customers to address their queries. It minimizes calls to the user's contact center or service desk and also helps them in reducing the wait time. RightAnswers Knowledge Centered Service methodology (KCS)has been developed with a purpose to enable the management, employees and customers develop and handle a centralized knowledge base. RightAnswers' Knowledge-Paks deliver more than ninety thousand precise knowledge solutions to the most common issues faced by the users.