Rightanswers Pricing & Demo

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Rightanswers
Austin, Texas, US
2001
$51MN to $100MN
Enterprise
47 Likes
60 Buyers Negotiating

Summary

RightAnswers’ offers Web Self-Service and Mobile Self-Service knowledge management software which enhance the customer experience with quicker delivery of knowledge, higher service levels due to reduced call volume and lesser wait times. RightAnswers has been created with a purpose to deliver software for a central knowledge management system, a knowledge base for all other enterprise knowledge requirements. RightAnswers’ Knowledge Spotlight, provides solutions to the users wherever they are logged into the application or website. RightAnswers Mobile Self-Service Portal, allows users to providea total self-service experience right from the users’ smartphones or tablets.

Discussions

Strengths
  • +7
    Delivery - Direct
  • +13
    Hosted / On-Cloud
  • +12
    On-Premise
  • +9
    Consulting Services
  • +7
    Education & Training
  • +6
    Integration & Deployment
  • +10
    Managed Services
  • +11
    Other Services
  • +8
    Support & Maintenance
  • +13
    On-Site Support
  • +14
    Remote Support
  • +5
    Subscription / Licensing
  • +8
    Delivery - Through Partners / Third-Party Vendors
  • +6
    E-mail Management
  • +14
    Intelligent Virtual Assistants
  • +13
    Mobile Self-Service
  • +9
    Semantic Search
  • +5
    Social Media and Community Self-Service
  • +12
    Web Self-Service
  • +10
    Other Software Offered
Cautions
  • -7
    Customer Feedback
  • -6
    Level of Support Services
  • -14
    Full Time Equivalent
  • -6
    Per User / Device Basis
  • -8
    Customer Self-Service Security
  • -7
    Interactive Voice Response & Interactive Text Response
  • -12
    APIs for developing Self-Service Apps
  • -13
    Automated Ticketing
  • -13
    Co-browsing
  • -14
    Helpdesk Automation
  • -6
    SMS
  • -7
    Voice
  • -5
    Widgets
  • -6
    Other features offered
  • -12
    Dedicated Account Manager (DAM)
  • -8
    IT Service Providers
  • -9
    Software Requirement Specification (SRS)
  • -9
    Telecom Service Providers
  • -11
    Other End-user(s)
  • -8
    Frequency of Support Service - Annually
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Company Size :
  Enterprise
  SME
  Startup