360 Score: 2.99
For Vendors
SALESFORCECOM INC
  • California, USA
  • 1999
  • $10BN to $50BN

Salesforce Customer Self-Service Reviews & Product Details

SALESFORCECOM INC Overview

Salesforce.com is a leading provider of enterprise cloud computing solutions, specifically in CRM. Salesforce Customer Self-Service provides enterprise cloud solutions that comprise apps, platform services, and professional services. In addition, the company's service offerings include sales cloud, service cloud, marketing cloud, community cloud, analytics cloud, Internet of Things (IoT) cloud, and app cloud. The company caters to various verticals such as BFSI, healthcare, IT & communications, retail, manufacturing, public, media, and automotive.

SALESFORCECOM INC USP

In the CSS and CRM software market, Salesforce Customer Self-Service provides its offerings through Desk.com, which is a cloud-based helpdesk system for interacting with customers and solving customer issues. Desk.com has the multichannel capabilities for self-service, such as knowledgebase, live chats, email, and callback. Primary competitors of Salesforce.com in the CSS software market include Microsoft Dynamics CRM, Oracle, and SAP CRM.

Popular Comparisons

Evaluated against 171 key buying criteria
Strengths
  • Level of Support Services
  • Delivery - Direct
  • Hosted / On-Cloud
  • On-Premise
  • Consulting Services
  • Education & Training
  • Integration & Deployment
  • Managed Services
  • Support & Maintenance
  • Remote Support
  • Per User / Device Basis
  • Subscription / Licensing
  • Delivery - Through Partners / Third-Party Vendors
  • E-mail Management
  • Intelligent Virtual Assistants
  • Interactive Voice Response & Interactive Text Response
  • Mobile Self-Service
  • Social Media and Community Self-Service
  • Web Self-Service
  • APIs for developing Self-Service Apps
Weaknesses
  • Other Services
  • On-Site Support
  • Full Time Equivalent
  • Customer Self-Service Security
  • Semantic Search
  • Other Software Offered
  • Automated Ticketing
  • Voice
  • Other features offered
  • Other End-user(s)
  • Frequency of Support Service - Monthly
  • Frequency of Support Service - Quarterly
  • Frequency of Support Services- Bi-Annually
  • Product/Solution Offered
  • Customer Feedback
  • Frequency of Support Service - Annually
  • Frequency of Support Service - Others
  • Companies/Organizations/Enterprises/Customers
  • CRM Software Vendors
  • Dedicated Account Manager (DAM)
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Top SALESFORCECOM INC Features

#1 Product Features and Functionality / Features Offered
#2 Support Services / Level of Support Services
#3 Services Offered / Managed Services
#4 Services Offered / Education & Training
#5 Services Offered / Support & Maintenance

PARTICIPATING QUADRANTS

SALESFORCECOM INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Europe