In the CSS and CRM software market, Salesforce Customer Self-Service provides its offerings through Desk.com, which is a cloud-based helpdesk system for interacting with customers and solving customer issues. Desk.com has the multichannel capabilities for self-service, such as knowledgebase, live chats, email, and callback. Primary competitors of Salesforce.com in the CSS software market include Microsoft Dynamics CRM, Oracle, and SAP CRM. Request
Salesforce Service Cloud Pricing to get more information.
Salesforce.com is a leading provider of enterprise cloud computing solutions, specifically in CRM. Salesforce Customer Self-Service provides enterprise cloud solutions that comprise apps, platform services, and professional services. In addition, the company's service offerings include sales cloud, service cloud, marketing cloud, community cloud, analytics cloud, Internet of Things (IoT) cloud, and app cloud. The company caters to various verticals such as BFSI, healthcare, IT & communications, retail, manufacturing, public, media, and automotive.