Salesforce Service Cloud Pricing & Demo

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Salesforce Service Cloud
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California, USA
1999
$10BN to $50BN
Enterprise
71 Likes
62 Buyers Negotiating

Summary

Salesforce.com is a leading provider of enterprise cloud computing solutions, specifically in CRM. Salesforce Customer Self-Service provides enterprise cloud solutions that comprise apps, platform services, and professional services. In addition, the company's service offerings include sales cloud, service cloud, marketing cloud, community cloud, analytics cloud, Internet of Things (IoT) cloud, and app cloud. The company caters to various verticals such as BFSI, healthcare, IT & communications, retail, manufacturing, public, media, and automotive.

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Discussions

Strengths
  • +6
    Level of Support Services
  • +7
    Delivery - Direct
  • +13
    Hosted / On-Cloud
  • +12
    On-Premise
  • +9
    Consulting Services
  • +7
    Education & Training
  • +6
    Integration & Deployment
  • +10
    Managed Services
  • +8
    Support & Maintenance
  • +14
    Remote Support
  • +6
    Per User / Device Basis
  • +5
    Subscription / Licensing
  • +8
    Delivery - Through Partners / Third-Party Vendors
  • +6
    E-mail Management
  • +14
    Intelligent Virtual Assistants
  • +7
    Interactive Voice Response & Interactive Text Response
  • +13
    Mobile Self-Service
  • +5
    Social Media and Community Self-Service
  • +12
    Web Self-Service
  • +12
    APIs for developing Self-Service Apps
Cautions
  • -10
    Companies/Organizations/Enterprises/Customers
  • -7
    CRM Software Vendors
  • -12
    Dedicated Account Manager (DAM)
  • -8
    Frequency of Support Service - Annually
  • -9
    Frequency of Support Service - Others
  • -7
    Customer Feedback
  • -5
    Product/Solution Offered
  • -11
    Other Services
  • -13
    On-Site Support
  • -14
    Full Time Equivalent
  • -8
    Customer Self-Service Security
  • -9
    Semantic Search
  • -10
    Other Software Offered
  • -13
    Automated Ticketing
  • -7
    Voice
  • -6
    Other features offered
  • -11
    Other End-user(s)
  • -5
    Frequency of Support Service - Monthly
  • -6
    Frequency of Support Service - Quarterly
  • -7
    Frequency of Support Services- Bi-Annually
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