SALESFORCECOM INC Overview
SALESFORCECOM INC USP
In the CSS and CRM software market, Salesforce Customer Self-Service provides its offerings through Desk.com, which is a cloud-based helpdesk system for interacting with customers and solving customer issues. Desk.com has the multichannel capabilities for self-service, such as knowledgebase, live chats, email, and callback. Primary competitors of Salesforce.com in the CSS software market include Microsoft Dynamics CRM, Oracle, and SAP CRM.