Salesforce Service Cloud Pricing & Demo

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Salesforce Service Cloud
Online
California, USA
1999
$10BN to $50BN
Enterprise
71 Likes
62 Buyers are Negotiating "Group Buyer Deal"

Salesforce Service Cloud USP

In the CSS and CRM software market, Salesforce Customer Self-Service provides its offerings through Desk.com, which is a cloud-based helpdesk system for interacting with customers and solving customer issues. Desk.com has the multichannel capabilities for self-service, such as knowledgebase, live chats, email, and callback. Primary competitors of Salesforce.com in the CSS software market include Microsoft Dynamics CRM, Oracle, and SAP CRM. Request Salesforce Service Cloud Pricing to get more information.

Summary

Salesforce.com is a leading provider of enterprise cloud computing solutions, specifically in CRM. Salesforce Customer Self-Service provides enterprise cloud solutions that comprise apps, platform services, and professional services. In addition, the company's service offerings include sales cloud, service cloud, marketing cloud, community cloud, analytics cloud, Internet of Things (IoT) cloud, and app cloud. The company caters to various verticals such as BFSI, healthcare, IT & communications, retail, manufacturing, public, media, and automotive.

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“I am looking for Customer Self-Service Software for 150 users to be deployed in 3 offices.”
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Salesforce Service Cloud
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Strengths
  • +6
    Level of Support Services
  • +7
    Delivery - Direct
  • +13
    Hosted / On-Cloud
  • +12
    On-Premise
  • +9
    Consulting Services
  • +7
    Education & Training
  • +6
    Integration & Deployment
  • +10
    Managed Services
  • +8
    Support & Maintenance
  • +14
    Remote Support
  • +6
    Per User / Device Basis
  • +5
    Subscription / Licensing
  • +8
    Delivery - Through Partners / Third-Party Vendors
  • +6
    E-mail Management
  • +14
    Intelligent Virtual Assistants
  • +7
    Interactive Voice Response & Interactive Text Response
  • +13
    Mobile Self-Service
  • +5
    Social Media and Community Self-Service
  • +12
    Web Self-Service
  • +12
    APIs for developing Self-Service Apps
Weaknesses
  • -10
    Companies/Organizations/Enterprises/Customers
  • -7
    CRM Software Vendors
  • -12
    Dedicated Account Manager (DAM)
  • -8
    Frequency of Support Service - Annually
  • -9
    Frequency of Support Service - Others
  • -7
    Customer Feedback
  • -5
    Product/Solution Offered
  • -11
    Other Services
  • -13
    On-Site Support
  • -14
    Full Time Equivalent
  • -8
    Customer Self-Service Security
  • -9
    Semantic Search
  • -10
    Other Software Offered
  • -13
    Automated Ticketing
  • -7
    Voice
  • -6
    Other features offered
  • -11
    Other End-user(s)
  • -5
    Frequency of Support Service - Monthly
  • -6
    Frequency of Support Service - Quarterly
  • -7
    Frequency of Support Services- Bi-Annually
62 buyers negotiating “Group Buying Deal”
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