SAP Hybris Service
Online
Weinheim, Germany
1972
$10BN to $50BN
86
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SAP Hybris Service USP

SAP HANA is based on the in-memory computing technology. The Customer Self-Service Software offerings of the company are part of its CRM suite that has been consolidated under Hybris brand, which it acquired in 2013 as a part of its realigned strategy to tackle the strong competitors, such as Salesforce.com and Oracle. The dedicated CSS offerings of the company are provided through SAP HANA cloud portal. Request SAP Hybris Service Pricing to get more information.

Summary

SAP is a leading provider of business application and analytics software. The company develops and markets enterprise application software and related services. SAP's business is categorized into mobile, cloud, applications, analytics database, and technology. It is a leading provider of both on-premises and cloud-based services. The major focus of SAP is Enterprise Resource Planning (ERP) solutions, which help the businesses run easily and productively.

360 Quadrants

Strengths and Weaknesses
  • +7 Delivery - Direct
  • +13 Hosted / On-Cloud
  • +12 On-Premise
  • +9 Consulting Services
  • +7 Education & Training
  • +6 Integration & Deployment
  • +10 Managed Services
  • +8 Support & Maintenance
  • +13 On-Site Support
  • +14 Remote Support
  • +14 Full Time Equivalent
  • +5 Subscription / Licensing
  • +8 Delivery - Through Partners / Third-Party Vendors
  • +6 E-mail Management
  • +14 Intelligent Virtual Assistants
  • +7 Interactive Voice Response & Interactive Text Response
  • +13 Mobile Self-Service
  • +9 Semantic Search
  • +5 Social Media and Community Self-Service
  • +12 Web Self-Service
  • -10 Companies/Organizations/Enterprises/Customers
  • -8 Frequency of Support Service - Annually
  • -9 Frequency of Support Service - Others
  • -5 Product/Solution Offered
  • -6 Level of Support Services
  • -7 Customer Feedback
  • -11 Other Services
  • -6 Per User / Device Basis
  • -8 Customer Self-Service Security
  • -10 Other Software Offered
  • -13 Co-browsing
  • -11 Hybrid Chats & Instant Answers
  • -5 Predictive Self-Service
  • -10 Social Forums
  • -7 Voice
  • -6 Other features offered
  • -11 Other End-user(s)
  • -5 Frequency of Support Service - Monthly
  • -6 Frequency of Support Service - Quarterly
  • -7 Frequency of Support Services- Bi-Annually
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Top Features

  1. Product Features and Functionality / Features Offered
  2. Software Offered / Intelligent Virtual Assistants
  3. Services Offered / Managed Services
  4. Services Offered / Education & Training
  5. Services Offered / Support & Maintenance
  6. Services Offered / Consulting Services
  7. Services Offered / Integration & Deployment
  8. Software Offered / Web Self-Service
  9. Software Offered / Mobile Self-Service
  10. Software Offered / Social Media and Community Self-Service