SAP Customer Self-Service Software

SAP is a leading provider of business application and analytics software. The company develops and markets enterprise application software and related services. SAP's business is categorized into mobile, cloud, applications, analytics database, and technology. It is a leading provider of both on-premises and cloud-based services. The major focus of SAP is Enterprise Resource Planning (ERP) solutions, which help the businesses run easily and productively.

USP : SAP HANA is based on the in-memory computing technology. The Customer Self-Service Software offerings of the company are part of its CRM suite that has been consolidated under Hybris brand, which it acquired in 2013 as a part of its realigned strategy to tackle the strong competitors, such as Salesforce.com and Oracle. The dedicated CSS offerings of the company are provided through SAP HANA cloud portal.

BUYERS
VENDORS
EXPERTS
3.2
ANALYSTS
 

SAP SE detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
3.35
4.05
2.35
Product Features and Functionality
3.10
4.65
3.10
Delivery
4.30
4.30
4.30
Breadth and Depth of Product Offerings
3.75
4.25
3.65
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

SAP SE has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    13 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Deployment Mode
    On-Premise
  • Product Maturity / Services Offered
    Consulting Services
  • Product Maturity / Services Offered
    Education & Training
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    On-Site Support
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Full Time Equivalent
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    E-mail Management
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Interactive Voice Response & Interactive Text Response
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Semantic Search
  • Product Maturity / Software Offered
    Social Media and Community Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
WEAKNESSES
  • Product Maturity / Services Offered
    Other Services
  • Product Maturity / Preffered Delivery
    Per User / Device Basis
  • Product Maturity / Software Offered
    Customer Self-Service Security
  • Product Maturity / Software Offered
    Other Software Offered
  • Product Maturity / Features Offered
    Co-browsing
  • Product Maturity / Features Offered
    Hybrid Chats & Instant Answers
  • Product Maturity / Features Offered
    Predictive Self-Service
  • Product Maturity / Features Offered
    Social Forums
  • Product Maturity / Features Offered
    Voice
  • Product Maturity / Features Offered
    Other features offered
  • Product Maturity / End-users catered
    Other End-user(s)
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Monthly
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Quarterly
  • Product Maturity / Frequency of Support Service
    Frequency of Support Services- Bi-Annually
  • Product Maturity / Support Services
    Customer Feedback
  • Product Maturity / Support Services
    Level of Support Services
  • Product Maturity / Breadth and Depth of Product Offerings
    Product/Solution Offered
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Annually
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Others
  • Product Maturity / End-users catered
    Companies/Organizations/Enterprises/Customers
See More

Have you EVER used SAP SE Products?

Share your experience with potential buyers.

TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Features Offered
    Automated Ticketing
  • Features Offered
    Community Platforms
  • Software Offered
    Mobile Self-Service
  • Services Offered
    Education & Training
  • Deployment Mode
    On-Premise
  • Features Offered
    Helpdesk Automation
  • Software Offered
    Intelligent Virtual Assistants
  • Preferred support services delivery
    Remote Support
  • Software Offered
    Web Self-Service

CONNECT with this company

360 Connect helps you reach out to vendors and find the right people connect to it. Think of it as a concierge service for businesses to connect with other businesses, to buy, sell or invest in.

Questions & Answers

TOP REVIEWS

Get help

BE THE FIRST ONE TO REVIEW

Share your experience with potential buyers.

TOP NEWS