Verint has a very strong R&D team of about 1,400 professionals, which is backed by more than 15% of the company's annual revenue and 700 patents and patent applications worldwide. The company boosted its presence in the CSS and CRM software market with the acquisition of KANA, a hosted CRM software provider in 2014. The dedicated offerings pertaining to the CSS software market offered by Verint include web self-service tools, such as knowledgebase, case management, live chat, co-browsing, email management, and social communities. Request
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Verint Systems provides software and hardware products for security and surveillance. It also delivers actionable intelligence solutions and value-added services, which empower the clients with crucial insights and enable them to anticipate, respond, and take actions accordingly. Verint is specifically focused on three main areas, namely, customer engagement optimization, security intelligence, and fraud risk & compliance. Its widespread portfolio of enterprise intelligence solutions and security intelligence solutions aids worldwide organizations capture and analyze complex, underused information sources, such as voice, video, and unstructured text to allow timely and effective decisions.