VERINT SYSTEMS Customer Self-Service Software

Verint Systems provides software and hardware products for security and surveillance. It also delivers actionable intelligence solutions and value-added services, which empower the clients with crucial insights and enable them to anticipate, respond, and take actions accordingly. Verint is specifically focused on three main areas, namely, customer engagement optimization, security intelligence, and fraud risk & compliance. Its widespread portfolio of enterprise intelligence solutions and security intelligence solutions aids worldwide organizations capture and analyze complex, underused information sources, such as voice, video, and unstructured text to allow timely and effective decisions.

USP : Verint has a very strong R&D team of about 1,400 professionals, which is backed by more than 15% of the company's annual revenue and 700 patents and patent applications worldwide. The company boosted its presence in the CSS and CRM software market with the acquisition of KANA, a hosted CRM software provider in 2014. The dedicated offerings pertaining to the CSS software market offered by Verint include web self-service tools, such as knowledgebase, case management, live chat, co-browsing, email management, and social communities.

BUYERS
VENDORS
EXPERTS
3.3
ANALYSTS
 

VERINT SYSTEMS INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
1.90
4.05
2.35
Product Features and Functionality
3.10
4.65
3.10
Delivery
3.90
4.30
4.30
Breadth and Depth of Product Offerings
3.85
4.25
3.65
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

VERINT SYSTEMS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    13 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Deployment Mode
    On-Premise
  • Product Maturity / Services Offered
    Consulting Services
  • Product Maturity / Services Offered
    Education & Training
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Other Services
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    On-Site Support
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    E-mail Management
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Interactive Voice Response & Interactive Text Response
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Social Media and Community Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
  • Product Maturity / Features Offered
    Co-browsing
WEAKNESSES
  • Product Maturity / Support Services
    Customer Feedback
  • Product Maturity / Support Services
    Level of Support Services
  • Product Maturity / Preffered Delivery
    Full Time Equivalent
  • Product Maturity / Preffered Delivery
    Per User / Device Basis
  • Product Maturity / Software Offered
    Customer Self-Service Security
  • Product Maturity / Software Offered
    Semantic Search
  • Product Maturity / Software Offered
    Other Software Offered
  • Product Maturity / Features Offered
    APIs for developing Self-Service Apps
  • Product Maturity / Features Offered
    Automated Ticketing
  • Product Maturity / Features Offered
    FAQ Web Pages
  • Product Maturity / Features Offered
    Helpdesk Automation
  • Product Maturity / Features Offered
    Widgets
  • Product Maturity / Features Offered
    Other features offered
  • Product Maturity / Pre Sales Support
    Dedicated Account Manager (DAM)
  • Product Maturity / End-users catered
    Other End-user(s)
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Annually
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Monthly
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Quarterly
  • Product Maturity / Frequency of Support Service
    Frequency of Support Services- Bi-Annually
  • Product Maturity / Breadth and Depth of Product Offerings
    Product/Solution Offered
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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Software Offered
    Social Media and Community Self-Service
  • Features Offered
    Social Forums
  • Software Offered
    Interactive Voice Response & Interactive Tex..
  • Features Offered
    Knowledgebases
  • Delivery
    Delivery - Direct
  • Services Offered
    Managed Services
  • Software Offered
    Mobile Self-Service
  • Preferred support services delivery
    Remote Support
  • Services Offered
    Other Services

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Marie Stelle

Engagement Partner - 360Quadrants.com