360 Score: 3.32
For Vendors
VERINT SYSTEMS INC
  • New York, US
  • 1994
  • $1BN to $5BN

VERINT SYSTEMS Customer Self-Service Software

VERINT SYSTEMS INC Overview

Verint Systems provides software and hardware products for security and surveillance. It also delivers actionable intelligence solutions and value-added services, which empower the clients with crucial insights and enable them to anticipate, respond, and take actions accordingly. Verint is specifically focused on three main areas, namely, customer engagement optimization, security intelligence, and fraud risk & compliance. Its widespread portfolio of enterprise intelligence solutions and security intelligence solutions aids worldwide organizations capture and analyze complex, underused information sources, such as voice, video, and unstructured text to allow timely and effective decisions.

VERINT SYSTEMS INC USP

Verint has a very strong R&D team of about 1,400 professionals, which is backed by more than 15% of the company's annual revenue and 700 patents and patent applications worldwide. The company boosted its presence in the CSS and CRM software market with the acquisition of KANA, a hosted CRM software provider in 2014. The dedicated offerings pertaining to the CSS software market offered by Verint include web self-service tools, such as knowledgebase, case management, live chat, co-browsing, email management, and social communities.

VERINT SYSTEMS INC Popular Comparisons

Evaluated against 171 key buying criteria

VERINT SYSTEMS INC strengths and weaknesses

Strengths
  • Delivery - Direct
  • Hosted / On-Cloud
  • On-Premise
  • Consulting Services
  • Education & Training
  • Integration & Deployment
  • Managed Services
  • Other Services
  • Support & Maintenance
  • On-Site Support
  • Remote Support
  • Subscription / Licensing
  • Delivery - Through Partners / Third-Party Vendors
  • E-mail Management
  • Intelligent Virtual Assistants
  • Interactive Voice Response & Interactive Text Response
  • Mobile Self-Service
  • Social Media and Community Self-Service
  • Web Self-Service
  • Co-browsing
Weaknesses
  • Customer Feedback
  • Level of Support Services
  • Full Time Equivalent
  • Per User / Device Basis
  • Customer Self-Service Security
  • Semantic Search
  • Other Software Offered
  • APIs for developing Self-Service Apps
  • Automated Ticketing
  • FAQ Web Pages
  • Helpdesk Automation
  • Widgets
  • Other features offered
  • Dedicated Account Manager (DAM)
  • Other End-user(s)
  • Frequency of Support Service - Annually
  • Frequency of Support Service - Monthly
  • Frequency of Support Service - Quarterly
  • Frequency of Support Services- Bi-Annually
  • Product/Solution Offered
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VERINT SYSTEMS INC Questions And Answers

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Top VERINT SYSTEMS INC Features

#1 Product Features and Functionality / Features Offered
#2 Services Offered / Integration & Deployment
#3 Services Offered / Other Services
#4 Services Offered / Support & Maintenance
#5 Services Offered / Consulting Services

VERINT SYSTEMS INC QUADRANTS

VERINT SYSTEMS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Europe