VERINT SYSTEMS Customer Self-Service Software

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VERINT SYSTEMS INC
Online
New York, US
1994
$1BN to $5BN
Enterprise
97 Likes
72 Buyers are Negotiating "Group Buyer Deal" for VERINT SYSTEMS INC

VERINT SYSTEMS INC USP

Verint has a very strong R&D team of about 1,400 professionals, which is backed by more than 15% of the company's annual revenue and 700 patents and patent applications worldwide. The company boosted its presence in the CSS and CRM software market with the acquisition of KANA, a hosted CRM software provider in 2014. The dedicated offerings pertaining to the CSS software market offered by Verint include web self-service tools, such as knowledgebase, case management, live chat, co-browsing, email management, and social communities. Request VERINT SYSTEMS INC Pricing to get more information.

Summary

Verint Systems provides software and hardware products for security and surveillance. It also delivers actionable intelligence solutions and value-added services, which empower the clients with crucial insights and enable them to anticipate, respond, and take actions accordingly. Verint is specifically focused on three main areas, namely, customer engagement optimization, security intelligence, and fraud risk & compliance. Its widespread portfolio of enterprise intelligence solutions and security intelligence solutions aids worldwide organizations capture and analyze complex, underused information sources, such as voice, video, and unstructured text to allow timely and effective decisions.

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VERINT SYSTEMS INC
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Strengths
  • +7
    Delivery - Direct
  • +13
    Hosted / On-Cloud
  • +12
    On-Premise
  • +9
    Consulting Services
  • +7
    Education & Training
  • +6
    Integration & Deployment
  • +10
    Managed Services
  • +11
    Other Services
  • +8
    Support & Maintenance
  • +13
    On-Site Support
  • +14
    Remote Support
  • +5
    Subscription / Licensing
  • +8
    Delivery - Through Partners / Third-Party Vendors
  • +6
    E-mail Management
  • +14
    Intelligent Virtual Assistants
  • +7
    Interactive Voice Response & Interactive Text Response
  • +13
    Mobile Self-Service
  • +5
    Social Media and Community Self-Service
  • +12
    Web Self-Service
  • +13
    Co-browsing
Weaknesses
  • -5
    Product/Solution Offered
  • -7
    Customer Feedback
  • -6
    Level of Support Services
  • -14
    Full Time Equivalent
  • -6
    Per User / Device Basis
  • -8
    Customer Self-Service Security
  • -9
    Semantic Search
  • -10
    Other Software Offered
  • -12
    APIs for developing Self-Service Apps
  • -13
    Automated Ticketing
  • -12
    FAQ Web Pages
  • -14
    Helpdesk Automation
  • -5
    Widgets
  • -6
    Other features offered
  • -12
    Dedicated Account Manager (DAM)
  • -11
    Other End-user(s)
  • -8
    Frequency of Support Service - Annually
  • -5
    Frequency of Support Service - Monthly
  • -6
    Frequency of Support Service - Quarterly
  • -7
    Frequency of Support Services- Bi-Annually
72 buyers negotiating “Group Buying Deal” for VERINT SYSTEMS INC
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