VERINT SYSTEMS Customer Self-Service Software

Are you from this Company?
VERINT SYSTEMS INC
New York, US
1994
$1BN to $5BN
Enterprise
97 Likes
72 Buyers Negotiating

Summary

Verint Systems provides software and hardware products for security and surveillance. It also delivers actionable intelligence solutions and value-added services, which empower the clients with crucial insights and enable them to anticipate, respond, and take actions accordingly. Verint is specifically focused on three main areas, namely, customer engagement optimization, security intelligence, and fraud risk & compliance. Its widespread portfolio of enterprise intelligence solutions and security intelligence solutions aids worldwide organizations capture and analyze complex, underused information sources, such as voice, video, and unstructured text to allow timely and effective decisions.

Discussions

Strengths
  • +7
    Delivery - Direct
  • +13
    Hosted / On-Cloud
  • +12
    On-Premise
  • +9
    Consulting Services
  • +7
    Education & Training
  • +6
    Integration & Deployment
  • +10
    Managed Services
  • +11
    Other Services
  • +8
    Support & Maintenance
  • +13
    On-Site Support
  • +14
    Remote Support
  • +5
    Subscription / Licensing
  • +8
    Delivery - Through Partners / Third-Party Vendors
  • +6
    E-mail Management
  • +14
    Intelligent Virtual Assistants
  • +7
    Interactive Voice Response & Interactive Text Response
  • +13
    Mobile Self-Service
  • +5
    Social Media and Community Self-Service
  • +12
    Web Self-Service
  • +13
    Co-browsing
Cautions
  • -5
    Product/Solution Offered
  • -7
    Customer Feedback
  • -6
    Level of Support Services
  • -14
    Full Time Equivalent
  • -6
    Per User / Device Basis
  • -8
    Customer Self-Service Security
  • -9
    Semantic Search
  • -10
    Other Software Offered
  • -12
    APIs for developing Self-Service Apps
  • -13
    Automated Ticketing
  • -12
    FAQ Web Pages
  • -14
    Helpdesk Automation
  • -5
    Widgets
  • -6
    Other features offered
  • -12
    Dedicated Account Manager (DAM)
  • -11
    Other End-user(s)
  • -8
    Frequency of Support Service - Annually
  • -5
    Frequency of Support Service - Monthly
  • -6
    Frequency of Support Service - Quarterly
  • -7
    Frequency of Support Services- Bi-Annually
I agree to 360Quadrants Terms of use and privacy policy
Success
info
Error
Company Size :
  Enterprise
  SME
  Startup